Customer Service Client Retention
Resume:
An-Nashae Greenland
Jugdeese
St. Mary, Jamaica *876 876-***-****
ad6sum@r.postjobfree.com
SKILLS Outstanding Client Retention Scalp
PROFESSIONAL SUMMARY
Observant Hairstylist skilled at managing
customer needs, assessing styles and
recommending optimal choices.Technically
skilled hair and makeup stylist, recommending
products and looks based on physical
characteristics and customer requests. Highly
coordinated cashier and desk operator with
natural aptitude for multitasking.
Treatments
Cosmetology
Hairstyling
Advanced Communication Skills Customer
consultation
Detail-oriented
Highlights and lowlights
WORK HISTORY GERIATRIC NURSING(PHYSIO-THERAPHY AID) 01/01/2024 to Current Mr. Rehab Rehabilitation Centre Limited
● Assessing the unique health needs of elderly patients.
● Overseeing the administration of medications and monitoring for potential side effects.
● Monitoring the health status of elderly patients.
● Collaborating with other healthcare professionals.
● Implementing measures to prevent falls and other accidents.
● Recommending exercise and carrying out massage
● Using high-tech ultrasound equipment
HAIRSTYLIST&MAKE-UP ARTIST 11/2022 to 2024 Self Employed
● Distributed business cards outside of the salon to generate new business. Processed payments, entering sales in register for prompt customer service.
● Suggested treatments and styles to suit customer appearance and fashion choices.
● Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
● Trimmed, cut, and shaped hair and hairpieces based on customer preference.
● Communicated with clients to understand their needs and wants.
● Applied makeup in a professional manner
● Drew sketches and collected photos to show the make-up styles clients have in mind.
● Paid attention to other details such as costumes and design CENSUS FIELD WORKER 07/2022 to 09/2022
Government Agency Jamaica
● Gained extensive knowledge in data entry, analysis and reporting. ● Worked flexible hours across night, weekend and holiday shifts.
● Excellent communication skills, both verbal and written.
● Skilled at working independently and collaboratively in a team environment.
● Self-motivated, with a strong sense of personal responsibility. WAITRESS 02/2019 to 06/2022
J & J Restaurant Jamaica
● Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
● Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
● Kept server areas clean and stocked to increase efficiency while working tables.
● Greeted new customers, discussed specials, and took drink orders. ● Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
COSMETOLOGIST 01/2018 to 12/2019 Stay Sweet Hair Care and Retailer
● Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment. ● Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
● Suggested treatments and styles to suit customer appearance and fashion choices.
● Developed new techniques to improve the appearance of customers and provide different looks.
● Identified which items or services consumers want and need.
● Researched new products and services to offer throughout the business.
● Assembled goods for display and sale at business location.
● Conversed with potential customers to answer questions and provide more information about products and services. HOSTESS 01/2015 to 05/2018 Melia Braco Village
• Greet guests as they enter.
• Provided guests with a menu and answered initial questions
.• Assigned visitors to the table they like while bearing in mind table rotation to ensure that servers have the appropriate amount of guests.
• Engage with guests to ensure they are happy with food and services. • Responded to complaints and helped to resolve them.
• Answered phone calls, took reservations and answered questions. • Helped with the other positions in the restaurant as needed
HOUSEKEEPER 03/2009 to 06/2011 Afiba View Villa
● Dusted picture frames and wall hangings with cloth. Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
● Disinfected and mopped bathrooms to keep facilities sanitary and clean.
● Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
● Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items. EDUCATION Oracabessa Hospitality Training Centre 02/2010 Oracabessa High School 07/2005
REFERENCES
Towanna Anderson
Executive Chef
Sharona Laing
Chef
Tori-Ann Brown
Youth President
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