Customer Service General Education

Jessica Medina

**** ******* ***, **********, **

916-***-****, ad6sr2@r.postjobfree.com

OBJECTIVE

To obtain a position in a challenging position to learn new skills and use my current skills to its full potential.

EDUCATION

Chabot College, Hayward, CA

General Education, consisted of 9 units

Relevant Coursework: Argumentative English, Intercultural Communications, Intercultural Geography.

Cosumnes River College, Sacramento

General Education consisted of 12 units

Relevant Coursework: Human Career Studies, Phycology, Intermediate Algebra

Charles A. Jones, Sacramento, CA

Received Certificate of Nursing Assistant

Relevant Coursework: CPR certified, four weeks of Internship at St. Claire’s Nursing home in Sacramento.

Sacramento City College, Sacramento, CA

22 units of General Education completed

Relevant Coursework: Early Childhood Education and Administration of Justice

Computer Skills: Microsoft Office, In Design, Photoshop, Excel

Language Skills: Fluent in Spanish

WORK HISTORY

Save Mart CO,

Elk Grove and Hayward

Head Clerk, Cashier, Florist, Produce, Customer Service, book keeping, over night tags

2021-2023

closed cashier helped over 300 customers

made personal arrangements for clients, ordered weekly orders, attended weekly meetings, corporate and store meetings. organized inventory.

prepared daily produce obligations, i.e prepping, changing priced and set ups

counted overnight sales and cashiers, provided change and overridden transactions

set up tags, reorganized, and replaced weekly tags

Crogan’s Restaurant and Bar

Montclair, Oakland, CA

Manager, bartender, server

2018- 2021

Closed as bar manager once a week, completing cash registers to original order and handled all complaints

Trained new bartenders and servers

Served five times a week, maintained great customer service

Camber Bar and Restaurant, Montclair, CA

Bartender Manager 2017- 2020

Assisted over 75 guest daily to need to fulfill great customer service and dining experience.

Multitasked by making drinks, bringing out orders and imputed orders for bar customers as well as making drinks for customers in the dining room area.

Closed register and opened register, making sure drawer was not over or short in cash.

Completed closing and opening duties that consisted of setting up bar, maintaining a clean and healthy environment for both customers and employees.

Trained new bar backs and new bartenders.

Created new bar signature cocktails,wine list, and beer list

Maintained all liquor inventory every week

Auto Gallery, Hayward, CA

Office Manager 1.5 year

Handled all account payables and receivables from finance companies, auctions, gap, extended warranty, ani-theft, auto body shops, utility bills, payroll, etc.

Answered all incoming calls, answered messages and emails.

Closed finance deals, figuring out finance charges bank fees and all other fees. As well as getting deals ready for DMV in order to receive registrations.

Managed Buy Here Pay Here accounts.

Managed all inventory and inputting all recons.

Filed small claims that needed to be filed, and attended court to close case.

Set up appointments for vehicles that needed repair

Freeway Insurance Agency, San Leandro, CA

Producer

Completed training and licence to sell auto insurance.

Produced insurance policies on average of 50 policies or more a month.

Worked with multiple insurance companies to find cheapest rate for customer.

Took monthly payments and helped with customer service

Endorsed policies, upgrading and downgrading coverages.

Lazy Dog Restaurant, Dublin, CA

Bartender, Trainer, Server 1 year

Communicated and assisted over 100 or more guest daily to their needs to make their dining experience to its full potential. While multitasking and making drinks, bringing food to tables, and taking payments.

Trained over seven servers, participated in community service, had trainer meetings every two weeks, completed multiple duties and responsibilities as trainers, and assisted in trainer camp in Southern California

Managed cash register and credit card payments.

Closed about four nights a week and bartended ninety percent of the time.

BJ’s Brewery, Elk Grove & Dublin, CA

Server, Trainer, Bartender, Book keeping 5 years

Communicated and assisted over 100 or more customers daily to their needs to make their dining experience the best as it could be, included taking order, drinks, bringing food and taking their payment.

Balanced multiple responsibilities that including running side work and running others food to table.

Persuaded coworkers to work at the best of their ability as well as expedited and assisted in taking food, drinks or orders when help was needed.

Proficient in using POZ computer system to put in orders.

Completed BJ’s beer workshop and training to train others

Trained over twenty servers, certified green apron consisting of a higher level of serving.

As a trainer and green apron, other responsibilities became assigned; such as community service, setting up new responsibilities for teammates.

Set up interviews after selecting applicants.

Certified Food Handler

INTERNATIONAL HOUSE OF PANCAKES, Sacramento, CA

Server 4 years

Communicated and assisted about 75 or more customers daily to their needs to make their dining experience as best as it could be, included arranging seating, taking orders, bringing drinks, food, taking payments.

Balanced multiple responsibilities that included taking phone calls and packaged to go food, as well as stocking everything for next incoming shift while managing tables.

AFFILIATIONS

ICC Representative for the Puente Club at Chabot College 2014

Vice President of Club Puente for Cosumnes River College 2013

President of Latino Club at West Campus High School

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