Customer Service Account Coordinator
Resume:
Janet Cassidy
Waterloo, IL *****
ad6so4@r.postjobfree.com
SUMMARY
• Skilled in all areas of customer service and communications.
• Excellent analytical, negotiation and organizational skills.
• Excels in fast-paced, high-pressure environments.
• Proficient at meeting deadlines.
• Computer skills include Windows, Microsoft Office, Word, Excel. Outlook, Epic, Fastrack, and more!
• Excellent team player with ability to prioritize and juggle concurrent projects. EXPERIENCE:
SOUTH COUNTY SURGICAL CENTER, ST LOUIS, MO
2016 - PRESENT
Business Office Support
• Verify insurance benefits for all patients coming to the surgery center.
• Figure the percentage that patients will owe based on their insurance.
• Answer patient phone calls, explain insurance benefits.
• Ensure patients are aware of what they need to bring.
• Schedule patient surgeries from physician's offices and coordinate with the OR.
• Audit previous surgery charts.
MERCY HOME HEALTH SERVICES, ST LOUIS, MO
2013-2016
Account Coordinator III
• Self-pay collections & Customer Service Lead.
• Supervise 6 Customer Service Reps.
• Handle all complaint calls and problem accounts.
• Run monthly reports for Customer Service Team.
• Audit phone calls and productivity for each team member. Janet Cassidy
Waterloo, IL 62298
ad6so4@r.postjobfree.com
• Run reports for Wholesale and Third-Party Accounts.
• Run spreadsheets to refund patients on over payments for multiple systems.
• Train all new Customer Service reps.
• Perform all the duties of Account Coordinator as well. Account Coordinator I
• Self pay collections & customer service.
• Answer multi-line phone system.
• Answer patient questions and resolve problems with their accounts.
• Work with Extended Business Office to resolve issue accounts and answer their questions about Fastrack.
• Process patient refunds when necessary.
• Assist in locating missing payments.
• Adjust balances to collections, charity, billing error, etc.
• AR transfer balances back to insurance to be billed or re-billed.
• Adjust wholesale accounts.
• Work closely with supervisor to help with whatever she may need. TWIN RIVERS WORSHIP CENTER, ST. LOUIS, MO- 2006-2013 Administrative Assistant to First Impressions Team Leader
• Managed appointments and multiple calendars.
• Answered and directed phone calls to various team members.
• Prepared meeting and training conference events.
• Proficient in data entry for 1,800 member congregation.
• Exceptional people skills in recruiting, training and organizing volunteer teams.
• Organize and execute bi-annual mass mail outs to 3,000+ families. HealthSouth Surgery Center, St. Louis, MO - 2003-2006 Insurance Verification Pre-Registration
• Coordinated patient preregistration, including verification of insurance. Called insurance companies to get benefits and patient's copay. Called patients to verify address, dob, allergies and answer questions for patients about surgery day.
• Considerable experience in coordinating surgery schedules with doctors and patients. EDUCATION:
Graduate of Hickey Secretarial School, St. Louis, MO Graduate of Gateway Christian School. St. Louis, MO
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