Customer Service Personal Shopper

Joshua Brandon

*** ****** ****, *** ***** 817-***-****

Lewisville, TX 75057 ad6sdb@r.postjobfree.com

Work Experience

Ft. Worth, Texas

Parking Concierge, Dickies Arena 2023 - Present

Verify customers credentials and greet customers as they arrive to a variety of events.

Communicate parking issues with various managers/team members to quickly resolve traffic congestion in a fast-paced environment.

Assist customers with dead batteries, flat tires, key lockouts, directions, etc. Personal Shopper, Instacart 2022 – Present

Enthusiastically shop for customers and provide accurate orders while meeting strict deadlines.

Shopping at up to 3 store for 1-2 customers at a time and neatly packaging/organizing items to maintain the integrity of the products and ensure accuracy of each customers’ order.

Provide outstanding customer service by communicating store sales and delicately handling products to encourage brand loyalty to customers.

Pay close attention to the detail of the order and provide acceptable substitutions for out-of-stock items to ensure the best quality and cost effectiveness of the product. Driver, Uber 2023 - 2023

Completed 15-20 trips a day, 5 days a week while creating a welcoming environment for all passengers.

Maintained a 4.8 star rating for overall efficiency, conversation, safe driving and cleanliness for all trips

Exercised defensive driving, clear communication skills and the ability to navigate high stress situations. Non-emergency Transportation, Chisholm Trail Transportation 2018 –2022

Exhibited professionalism, discretion and empathy to transport medical patients to and from hospitals, nursing homes and varying medical appointments.

Inspected vehicle before and after trips to identify maintenance needs and disinfect the area.

Effectively communicated traffic updates, patient needs and status updates to dispatch to meet deadlines.

Exercised defensive driving and knowledge of the DFW metroplex to ensure the safest and shortest trip in effort to create the most comfortable environment for each patient.

Completed trips both with and without the assistance of a partner. Warehouse Associate, Matel 2018 - 2019

Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions. Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment.

Examine and inspect stock items for wear or defects, reporting any damage to supervisors.

Prepare and maintain records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued.

Prepare products, supplies, equipment, or other items for use by adjusting, repairing or assembling them as necessary. Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities.

Receive and count stock items, and record data manually or using computer.

Clean and maintain supplies, tools, equipment, and storage areas to ensure compliance with safety regulations.

Cashier/Merchandiser, Total Wine & More 2015- 2017

Monitored inventory levels and kept adequate stock for product displays.

Established strong vendor relationships to maintain and support business.

Coordinated advertising and updated signage on the floor based on promotions and product availability.

Unloaded inventory shipments and inspected merchandise to remove damaged products before restocking the shelves. Also removed discontinued products from the floor.

Conducted ongoing loss prevention efforts by reporting and/or addressing shoplifters or other dangerous activities within the store.

Concession/Floor staff, Rave Motion Pictures 2013 - 2015

Worked cross functionally as an usher, a box office cashier and concession.

Greeted and directed guests while ensuring an enhanced listening and viewing experience by performing quality checks of the theatres to maintain tidiness and picture/sound quality.

Monitor the theatre for safety issues and/or security issues to ensure the safety of the guests and prevent theft of the film.

Sales Associate, Macy’s 2014 – 2015

Assisted customers in the Men’s Clothing department offering assistance based on their personal style to provide outstanding customer service with a positive attitude.

Demonstrated expertise of Macy’s loyalty programs, services and products while suggesting additional items based on the customer’s needs.

Accurately handled money and completed purchases and returns for customers. Skills

Customer service, delivery management, detail oriented, verbal and written Communication. Education

Ft. Worth, Texas

High School, Calvary Christian Academy Class of 2012

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