Customer Service Front Desk

Mashica Robinson

ad6sat@r.postjobfree.com 803-***-**** Aiken, SC

SUMMARY

Seasoned professional with 19 years of experience in administrative and clerical roles, adept at patient check-in, scheduling, and customer service. Proven track record in patient care coordination, chart preparation, and office management at medical facilities. Seeking to leverage extensive administrative skills as an Admin Clerk. WORK EXPERIENCE

Aiken Ophathomolgy Aiken, SC

Front Desk Clerk Feb 2022 - Present

• Manage patient check-in and check-out processes, ensuring efficient appointment scheduling and accurate payment collection.

• Deliver high-quality customer service, enhancing patient satisfaction and engagement. Aiken Regional Medical Center Aiken, SC

Care Team Tech/ Unit Clerk (CNA) Jul 2017 - Feb 2022

• Delivered essential care to patients by assisting with daily living activities, including meal service and bedding changes, ensuring comfort and hygiene.

• Responded promptly to patient call lights, addressing concerns and requests to enhance patient satisfaction and care quality.

• Coordinated patient documentation for admissions and discharges, managed telephone communications, and scheduled post-discharge appointments to support patient care continuity. Ridge Spring Family Practice Ridge Spring, SC

Front Desk Receptionist/ Clerk Jul 2012 - Jul 2015

• Managed patient and visitor reception, efficiently coordinating appointment scheduling and providing timely reminders to reduce no-show rates.

• Handled a multi-line phone system, directing inquiries to appropriate personnel to streamline office communications.

• Maintained organization of critical documents, ensuring accurate record-keeping and ease of access for office staff. Doctors Care/UCI Medical Affiliates, Inc. Aiken, SC Front Jun 2010 - Jul 2012

• Conducted comprehensive patient interviews to document medical histories and confirm visit objectives, ensuring accurate and efficient patient processing.

• Prepared patients for examinations by recording vital signs such as blood pressure, weight, and temperature, contributing to a streamlined clinical workflow.

Morningstar Lexington, SC

Admin Tech Mar 2003 - Mar 2012

• Facilitated personal care and hygiene assistance for senior residents, ensuring their comfort and dignity in daily activities.

• Administered medications to patients as prescribed, prioritizing accuracy and adherence to schedules.

• Upheld cleanliness and order within the living environment, contributing to a safe and welcoming facility. EDUCATION

Ridgespring Monetta High School

High School Diploma, General Studies

Monetta, SC

2001

CERTIFICATIONS

CNA Feb 2003

CPR August 2017 to August 2022

Med Tech June 2016 to Present

First Aid Certification None

Certified Medical Assistant None

SKILLS

Customer Service • Healthcare • Retail • Microsoft Word • Medication Administration • Medical Scheduling • Vital Signs • Developmental Disabilities Experience • Medical Office Experience • Caregiving • Patient Care • Nursing • EMR Systems • Home Care • Word Processing • Basic Math • Clerical Experience • Phlebotomy • Laboratory Experience • Medical Records • Microsoft Excel • Ophthalmology • Front Desk • Medical Terminology • Typing • Retail Sales • Communication Skills • Customer Support • Ambulatory Surgery Center

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