Social Media Service Representative

James G Hatfield Jr

732-***-**** ad6sae@r.postjobfree.com

OBJECTIVE

To obtain a position to allow me to utilize my education and skills while gaining valuable work experience in a team-oriented environment. The ability to utilize my classroom hours in IT management, cloud infrastructure, and vulnerability management. Seeking a position to develop security architectural and mitigate cyber risks. PROFESSIONAL EXPERIENCE

East Coast / Game competitor /2019 - present

● Challenging and defeating game programmers and developers obstacles

● Lead of team of 4 players participating in game competitions locally and globally

● Use of social media to promote team and product

● Recognition of programming bugs

NMR Events / Internship / May through June, 2024

● Efficiently document, handle and organize computer assets pre and post trade show while maintaining meticulous inventory records.

● Responsible for preparation of assets for upcoming trade shows.

● Utilized software to assemble accurate warehouse mapping and recording to ensure easier stock retrieval. Lowe’s Home Improvement / Customer Service Representative / August, 2021 to present

● Customer engagement and sales – greet and assist customers, address inquiries regarding merchandise and policies. Offer personalized recommendations and process order transactions as well as deliveries.

● Managing inventory count to ensure proper stock leads. EDUCATION

● Lincoln Technical Institute, Edison

o Network security concepts, strategies, and techniques, and examine theoretical concepts that make the world of security unique. The advancement of network implementation as well as timeless problem-solving strategies o Systems and Support Operations

o Repair and Support of Desktop PC Systems

o Cloud Computing with Remote Service

o Windows Servers and Support

o Networking with Firewalls and Routing

o Computer Operating Systems Diagnosis & Repair

● Montclair State University, School of Humanities and Social Sciences o Study of European history as well as history of cultural traditions

● 2021 Graduate of Monmouth Regional High School

CERTIFICATIONS

● Comp TIA A+ Core 1 and 2 Certification in process REFERENCES

● Chris Manzoli, Lowe’s Home Improvement Manager 732-***-****

● Peter Ryan 732-***-****

● Denise Specht 732-***-****

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