Accomplished multi-location manager with 10+ years experience

IKE YALCINTUNA

San Jose - CA • 415-***-**** • ad6s24@r.postjobfree.com

PROFESSIONAL SUMMARY

Accomplished multi-location manager with 10+ years in the restaurant industry, known for driving profitability and enhancing performance across diverse locations. Skilled in strategic planning, financial management, and team development, with a strong focus on achieving sales targets and customer satisfaction. Holds an MBA in Finance, recognized for problem-solving and operational excellence. Ready to bring expertise in multi-unit management and team cohesion to a leadership role.

PROFESSIONAL EXPERIENCE

General Manager Trainee • Gyu-Kaku Japanese BBQ– San Jose, CA (May 2024 – current)

• Oversee FOH and BOH operations, ensuring efficient service delivery, maintaining high standards of quality and safety, and fostering a collaborative team environment.

• Manage administrative responsibilities, including staff scheduling, payroll management, and budget tracking.

• Address inquiries and resolve issues promptly to ensure exceptional customer service. District Manager • Köfteci Yusuf - Istanbul, Turkey (August 2019 – March 2024)

• Developed and implemented strategic plans to achieve sales targets and profitability goals, driving a 15% increase in annual revenue.

• Analyzed financial reports and performance metrics to identify areas for improvement and implement lean manufacturing practices, resulting in a 12% reduction in operational costs.

• Managed P&L for the district, meeting or exceeding budget expectations.

• Collaborated with marketing teams on promotions, events, and advertising campaigns, increasing customer engagement and sales by 20%.

• Optimized inventory levels and supply chain logistics, improving cost efficiency by 8%.

• Negotiated favorable contracts with suppliers, saving the company 10% annually on food costs. General Manager • Panera Bread – San Rafael, CA (May 2018 – June 2019)

• Managed both FOH and BOH to guarantee cohesive and efficient service, maintaining food safety standards and reducing variable costs by 10%.

• Oversaw budgets, sales projections, and cost controls to optimize profitability.

• Coached and motivated the team to exceed bakery-café goals for sales, speed of service, and order accuracy.

• Maintained a customer-centric approach, consistently exceeding guest expectations and fostering loyalty. Multi Location Manager • Food Biz - Walnut Creek, CA (March 2011 – May 2018)

• Managed multi-unit restaurants with annual sales exceeding $4M.

• Executed marketing strategies, including website creation and event planning, leading to a 10% revenue increase.

• Implemented rigorous quality control measures, securing compliance with food safety regulations and maintaining high food quality standards.

• Established efficient inventory tracking systems, accurately forecasting supply needs and minimizing waste.

• Fostered positive relationships within the local community, organizing events to enhance community involvement and brand recognition.

• Utilized data analysis and performance metrics to evaluate business performance and implement strategic initiatives.

• Provided strong leadership and mentorship to staff, fostering a positive work environment and achieving team cohesion.

Financial Analyst • Merrill Lynch - San Rafael, CA (February 2010 – March 2011)

• Created sound investment solutions and facilitated management strategies to increase portfolio value.

• Conducted market research and financial planning to support investment decisions.

• Demonstrated solid communication, interpersonal, and analytical skills in managing client portfolios. EDUCATIONAL BACKGROUND & CERTIFICATIONS

Master of Business Administration – Finance • LINCOLN UNIVERSITY, Oakland, CA Bachelor of Arts in Business Administration • ERCIYES UNIVERSITY, Kayseri, Turkey SERV Safe Manager • National Restaurant Association • Certificate Number 25618390 RBS • California Department of Alcoholic Beverage Control • Server ID 313484933 CA Food Handler Certificate • State Food Safety • Certification Verification 18aif9-jdh504d TECHNOLOGICAL PROFICIENCY

Certified Salesforce Administrator • Credential 2750655 Proficient in POS systems with hands on experience on Aloha, Aldelo, Open Table, Square, Toast, Ctuit, and also 7shifts and When I Work for scheduling.

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