Customer Service Representative

KINYATTA M. BUTLER

ad6rrv@r.postjobfree.com

SKILLS:

*Customer Service *Office Administration *Payroll

*Collaboration *Customer Engagement *Onboarding

*Team Support *Project Management *Sales

EXPERIENCE:

Processor Specialist-Thaw-Roberthalf Employment Agency, Detroit MI (2/2024- 6/2024)

-Process incoming applications for utility assistance.

-Assist customers with the application process.

-Call and update information with customers.

-Explain different assistance options to customers.

-Receive incoming calls from customers.

-Collaborate with the management and processing team daily to reach closing goals. Operations Specialist I-United Wholesale Mortgage, Pontiac MI (4/2023-8/2023)

-Supported processing and post-closing teams.

-Reviewed documents for completeness and accuracy.

-Collaborated with the processing team daily.

-Handled incoming calls when necessary.

Administrative Assistant-Roberthalf Employment Agency, Dearborn MI (2/2023-4/2023)

-Answered multi-level phones.

-Assisted with administrative duties as needed.

-Delivered exceptional customer service support to employees and management staff. Sales Counselor-All Seasons Birmingham, Birmingham MI (8/2022-1/2023)

-Prepared leases and move-in packets.

-Processed move-ins.

-Professionally toured prospects.

-Successfully organized prospect events and luncheons.

-Addressed residents' concerns as needed.

-Successfully performed home visits, gift bag drops, and marketing surveys. Human Resources Coordinator-Butler Logistics LLC, Southfield MI (9/2020-3/2021)

-First point of contact for all HR inquiries and correspondence.

-Confidentially scanned and manually filed all I-9s, IDs, SSNs, W4s and Direct Deposits.

-Reviewed incoming applications.

-Interviewed potential drivers.

-Processed Payroll.

-Created and updated company HR policy and procedure booklet regularly.

-Responsible for onboarding new employees.

Leasing Consultant-Singh Management, Canton MI (4/2018-7/2020)

-Prepared leases and renewals.

-Prepared and mailed 30, 60, and 90 late notices.

-Processed move-outs, move-ins and updated leases as needed.

-Performed follow-up calls for late rent.

-Processed credit applications.

-Reviewed rent ledger with residents.

-Successfully organized community events for residents. Receptionist/Program Coordinator-Excellent Schools Detroit/DAPCEP, Detroit, MI (04/2016-3/2018)

-Assisted with administrative duties as needed.

-Created and maintained databases for DAPCEP alumni and volunteer program.

-Responsible for coordinating Pop STEM workshops with school administrators for Pre-K-12th grade.

-Assisted with the DAPCEP program showcase, award ceremonies, and program open house. Leasing Consultant/Traffic Coordinator-Roberthalf Employment Agency-Dearborn, MI (07/2014-12/2015)

-Entered driver logs into Excel system.

-Updated traffic board in Excel as well as completed file audit for drivers.

-Professionally toured prospects while delivering exceptional customer service.

-Typed move-in and renewal leases, prepared move-in packets and answered phones. Leasing Consultant-KPM Group Employment Agency, Livonia MI (9/2012-11/2012)

-Handled all administrative duties of the front office as it pertained to office management.

-Typed move-in and renewal leases, prepared move-in packets and answered phones.

-Professionally toured prospects while delivering exceptional customer service.

-Delivered customer service support to residents for inquiries and maintenance requests.

-Received rental payments and interviewed individuals for potential residency. Leasing Consultant-Beacon Management, Southfield MI (05/2008-4/2010)

-Professionally toured prospects while delivering exceptional customer service.

-Successfully implemented move-ins, move-outs, renewals, and warm calls.

-Delivered customer service support to residents for inquiries and maintenance requests.

-Received rental payments and interviewed individuals for potential residency. EDUCATION:

Beztak University Fair Housing 2024

All Seasons Senior Living Training Program 2023

Singh Multi-Family Education-Fair Housing

Kaplan University-Business Administration Studies-June 2016 to 2017 Grace Hill Multi-Family Education-Fair Housing, Customer Service, Leasing for a Living Apartment All Stars Workshop-Close like the Pros

Michigan State University-Undergraduate Studies-Completed 2 Years TECHNICAL

Microsoft Office, Google Drive, White Fence, SharePoint, Lease Generator, DLS, Service Management System, Blue Moon First Advantage/SafeRent, Credit Retriever, Minol, Yardi, Salesforce, Paychex Systems, Sherpa CRM, Oneday, Happyco.

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