Entry Level Customer Relations

REBECCA COOK

Marietta, OH *****

ad6rri@r.postjobfree.com

My goal is to obtain an entry level position in which I can grow and utilize my skills. Work Experience

Customer Relations Specialist

WSB - Marietta, OH

September 2023 to Present

Process and interview new applicants for our temp to hire positions.

Pull applications and call new applicants to schedule a time to come in for processing.

Educate new and active applicants on job openings.

Build resumes and present them to potential employers to arrange interviews.

Communicate via phone, email, and in-person interactions.

Scan in paperwork and enter data.

Complete daily process paperwork and excel spreadsheets.

Present slideshow and orientation materials on behalf of the employer. Volunteer

Lifeline of Ohio - Columbus, OH

May 2023 to Present

• Educate community on the benefits of Organ and tissue donation.

• Assist in checking in volunteers for events, pass out water and other items to volunteers, participants, and potential donors.

• Inform guests and volunteers or procedures and itinerary details. Assistant Merchandise Manager

Dollar Tree Co. - Columbus, OH

September 2022 to July 2023

Set Store to Planogram Company Standard.

Plan the unloading of truck into the back room.

Supervise small team of employees in absence of the Store Manager

Maintain the backroom to safety and productivity standards.

Opening and closing procedures: including register tills, safe, bank deposit accuracy, store keys and alarm system

Responsible for tasks such as: cashier, returns, post voids, checking in inventory from vendors, online orders, and damages.

Inventory.

Taxation Examiner Specialist

Ohio Department of Taxation - Columbus, OH

March 2023 to May 2023

Assist taxpayers via the telephone and email correspondence.

Educate them on filing sales and use tax accounts in the Business Tax Division.

Direct them to information on the government site and other legitimate sources to determine how they should be collecting and remitting taxes to the state.

Assisted them with utilizing the Ohio Business Gateway.

Enter data accurately.

Proper phone etiquette.

Open and close county and transient vendor licenses. Direct Support Professional

Residential Home for the Developmentally Disabled - Marietta, OH December 2015 to August 2021

• Manage schedules and drive clients to appointments.

• Assist with chores in the home.

• Document daily activities, billing, budgeting, and client money in the home.

• Perform light housekeeping such as grocery shopping.

• Follow established guidance and Individual Support Plans (ISP)

• Adhere to Health Insurance Portability Accountability Act (HIPAA) and Commission on.

• Accreditation of Rehabilitation Facilities regulations (CARF).

• Help clients maintain independent living through personal care assistance.

• Follow doctor's orders for home treatment plans and administer medications.

• Assist clients with independent living skills such as: meal preparation, maintain clean and safe household.

Education

RBA in Business

WVUP - Parkersburg, WV

September 2012 to December 2016

Skills

• Microsoft Excel (10+ years)

• Microsoft Word (10+ years)

• QuickBooks (1 year)

• Microsoft Outlook (6 years)

• Leadership

• CPR (10+ years)

• Med Pass (10+ years)

• Phone etiquette

• Private practice

• Customer service

• Communication skills

• Computer skills

Certifications and Licenses

First Aid Certification

Driver's License

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