Customer Service Representative
Resume:
Todd Diesen
614-***-**** **********@*****.*** Columbus, Ohio
Professional Summary
Dedicated customer service representative who is motivated to maintain customer satisfaction and contribute to the success of the company.
Professional Experience
Attendance Analyst Columbus, Ohio 01/2015 - 05/2016
Teleperformance, Inc
Processed employee call-offs for up to 25000 employee company
Performed analysis of call-center attendance trends, especially weather and traffic issues
Maintained communication threads with call center supervisory staff
Mission Control Analyst
Teleperformance, Inc Columbus, Ohio 09/2012 - 01/2015
Confirmed certain hourly employee staffing levels were reached to meet with call-traffic forecasts
Reported call flow on an hourly basis and compared it to forecasts.
Reported technical network issues to IT staff, maintained progress on repair issues
Research Analyst
Teleperformance, Inc. Columbus, Ohio 01/2000-09/2012
Compiled daily client performance reports.
Audited monthly and quarterly client reporting statistics
Adjusted and edited performance reporting data based on client requests
Part-Time Cashier/Customer Service Clerk
Burning Leaf Pipe and Cigars Columbus, Ohio 10-plus years
Executed my ability to think quickly to respond to the needs of customers
Processed counter sales with customers.
Illustrated the ability to multi task with customers as with coworkers
Closed the shop at the end of the day, counted and reported sales balances for the manager and owner
Education/Certifications/Awards
Montana State University Bachelor of Arts, Public Administration
Bozeman, Montana
University of Montana Completed 90 credits towards a Masters of Public Admin
Missoula, Montana
technical Skills
Familiarity with Microsoft Office: Word, Excel, and Outlook
References
References
Soren Koelling
*********@***************.***
Manager, Reporting Dept.
308 Basswood St.
Delaware, OH 43015
Jeffrey Alan Bardus
Former Owner, Burning Leaf Cigars
1044 South High St.
Columbus. OH 43206\
1442 Parlay Dr
Grove City, OH 43123
Dan Owen
********@*****.***
Store Clerk. Village Cigars
1044 South High Street
Columbus, Ohio 43206
Jeffrey Phipps
Attendance Lead
5752 Yeager Drive
Columbus, Ohio 43228
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