Customer Service Assistant Manager
Resume:
Courtney Dolin
Retail Management
Henderson, KY *2420
ad6rql@r.postjobfree.com
Servant leader with acquired management skills to motivate and develop a team who performs well and takes ownership in the success of the business. I have the drive and determination to use obstacles placed before me to grow professionally. I have an insatiable desire to continue to lead and grow within the BRG family, upholding our standards and continuing to drive store performance and develop talent within the company. Authorized to work in the US for any employer
Work Experience
Store Manager
Cato Fasions - Evansville, IN
October 2022 to Present
I ensure that business operations are being followed, while maintaining company policy and standards. I ensure every customer service experience is above and beyond company standard. I have consistently increased sales by 25%.
Lead Supervisor
Burkes Outlet - Henderson, KY
December 2021 to Present
Business planning and operations, Merchandising, Talent management, Team building, leading and coaching, payroll management and scheduling, freight processing, customer focus Area Manager
Palm Beach Tan - Newburgh, IN
September 2017 to October 2021
Providing exceptional customer service to clients. Educating clients on the safest tanning practices and the importance of proper skin care. Keeping my staff knowledgeable and motivated to encourage clients, so they can obtain best results. Properly managing everyday business and clerical duties. Scheduling tanning consultant shifts and training shifts. Keeping the store properly stocked with the best skin care and tanning essentials, as well as all office, cleaning, and maintenance supplies. Ensure the cleanliness and maintenance of all equipment.
General Manager
Heady's Pizza - Henderson, KY
August 2018 to May 2019
As GM I was responsible for the entire establishment. Daily Sales, Payroll, scheduling, inventory, quality control, food costs, properly training staff, customer service. I was also responsible for dispatching and tracking drivers and orders. Maintains a clean and efficient work environment. Assistant Salon Manager
Glo Tanning & Wellness - Henderson, KY
September 2016 to February 2019
Customer Service, Educating customers on proper tanning procedures, product and service sales, inventory, scheduling, meeting and exceeding set sales goals, oversee the everyday activities associated with this business.
Assistant Manager
Papa Murphy's - Henderson, KY
October 2012 to June 2013
As assistant manager I'm responsible for ensuring that each customer has a quick and friendly experience. I have to ensure that my staff is knowledgeable about any specials or changes. My duties include counting cash drawers, depositing money, inserting inventory figures into the computer, preparing and preparation of the product, ensuring my staff knows and understands their duties. Tanning Consultant and Team Leader
Sun Tan City - Henderson, KY
July 2011 to August 2012
As a tanning consultant I am responsible for ensuring each client I assist has the best, most satisfying and safe tanning experience possible. I meet or exceed sales goals and as team leader I set an example for my team members to follow. My duties include everything from stocking and helping with inventory to training new employees and most importantly interacting and building relationships with the clients. Assistant Manager
Alcan Lunchbox - Henderson, KY
April 2009 to October 2010
In this position I was responsible for a variety of tasks ranging from inventory audits and control to scheduling for both employees and catering to taking orders and doing deliveries. Again in this job I was responsible for the satisfaction of all customers I assisted. Assistant Stock Room Manager
Hollister - Evansville, IN
August 2004 to 2006
At Hollister I helped oversee the stockroom operations. I received and checked stock, installed theft prevention devices, built and designed displays, assigned tasks to stock employees, oversaw employee progress, and was involved in loss prevention.
Education
Bachelor's in Psychology
Murray State University Henderson - Henderson, KY
January 2013 to May 2015
Henderson Community College - Henderson, KY
2009 to 2012
Jonh Casablanca's Modeling and Career Center - Nashville, TN 2004 to 2007
Henderson County High School - Henderson, KY
2001 to 2004
Associate's degree
Skills
• Loss prevention
• Supervising experience
• Bartending
• Telecommunication
• Customer support
• Customer service
• Clerical experience
• Serving
• Quality control
• Cleaning
• Maintenance
• Commercial cleaning
• Marketing
• Assistant manager experience
• Cost control
• Sales
• Payroll
• Cash handling
• Stocking
• Merchandising
• Schedule management
• Talent acquisition
• Administrative experience
• Microsoft Office
• Communication skills
• Cashiering
• Leadership
• Organizational skills
• Computer literacy
• Computer skills
• Fraud
• Continuous improvement
• Adobe Illustrator
• Fashion retail
• Sales
• Organizational skills
• Sales management
• Management
• Basic math
• Customer service
• Retail sales
• Marketing
• Leadership
• Recruiting
• Talent acquisition
• Supervising experience
• Cash handling
• Fashion retail
• Continuous improvement
• Cash register
• Freight
• Merchandising
• Telecommunication
• Serving
• Payroll
• Desktop administration
• Banking
• Quality control
• Kitchen management
• Bartending
• Schedule management
• Adobe Illustrator
• Clerical experience
• Account management
• Retail Management
Certifications and Licenses
Smart Tan Certified
Present
Driver's License
February 2023
Assessments
Attention to detail — Proficient
December 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Sales skills — Proficient
July 2022
Influencing and negotiating with customers
Full results: Proficient
Administrative assistant/receptionist — Proficient November 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Scheduling — Proficient
November 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Management & leadership skills: Impact & influence — Proficient September 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient September 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Customer service — Proficient
November 2021
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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