Scrum Master Project Management

Kim Fields

314-***-**** ad6rpu@r.postjobfree.com ***7 Misty Crossing Ct Florissant MO 63034 LinkedIn PROFILE SUMMARY

Experienced in business analysis, project coordination, and Agile methodologies, with a demonstrated track record in ensuring the smooth operation of existing systems, leading successful system upgrades and integrations, and conducting thorough testing. As a Scrum Master, provided guidance to teams in utilizing Agile methodologies to deliver top-tier products and services. Skilled in collaborating with stakeholders to prioritize project requirements, craft innovative solutions, and ensure alignment with business objectives. Proficient in data analysis and presentation, driving informed decision-making and optimizing operational processes. With a strong foundation in IT systems and a proactive approach to problem-solving, poised to contribute to organizational success.

SKILLS HIGHLIGHTS

Business Systems Analysis

System Maintenance

System Upgrades

Integration Management

Test Case Development

Testing Coordination

Functional Specifications

Troubleshooting

Problem Solving

Enterprise Systems Design

Technical Training

Project Management

Certification Maintenance

Data Verification

Report Development

Data Presentation

Stakeholder Collaboration

Data Standards Development

Security Protocol Development

Data Mapping

Scrum Methodology

CORE COMPETENCIES

Systems Analysis and Maintenance: Demonstrated ability to oversee the smooth operation of existing systems, conduct thorough testing, and lead successful system upgrades and integrations.

Agile Methodologies: Experience as a Scrum Master, providing guidance to Scrum teams, fostering self-organization, and facilitating effective communication. Engaged in continuous professional development to enhance Agile skills.

Project Management: Proficient in analyzing work requests, prioritizing tasks, formulating functional specifications, and overseeing the assessment, information gathering, and design phases of new information systems.

Data Analysis and Reporting: Skilled in managing data verification, mapping, and validation processes, along with conducting in-depth data analysis and report development using standard and ad hoc reporting methods.

Training and Development: Experience in leading technical training for systems and participating in customer training. Actively contributes to the development and delivery of educational materials related to internal systems. PROFESSIONAL EXPERIENCE

Safety National Nov 2021 – Mar 2024

Sr Business Systems Analyst

Ensured the smooth operation of existing systems by overseeing maintenance activities, while meticulously documenting functionalities to ensure accessibility and accuracy when required. Led successful system upgrades and the seamless integration of new modules and features.

Conducted thorough unit and system testing, meticulously developing test cases and plans to minimize errors and ensure optimal system performance. Coordinated testing efforts to verify functionality and reliability.

Analyzed work requests, prioritized tasks, and formulated comprehensive functional specifications. Demonstrated adept troubleshooting and problem-solving skills, while overseeing the assessment, information gathering, and design phases of new enterprise-wide information systems.

Led technical training for TPA EDI systems and participated in annual external TPA customer training. Provided guidance to project teams to ensure adherence to corporate systems development methodology during implementation.

Maintained and updated certifications as required, actively contributing to the development and delivery of educational materials related to internal systems. Provided insightful feedback to leadership on staff competencies and identified training needs to optimize team performance.

Managed data verification, mapping, and validation processes, along with conducting in-depth data analysis and report development. Utilized standard and ad hoc reporting methods to deliver critical information and tailored programs to meet specific reporting requirements.

Analyzed, compared, and presented data effectively to various stakeholders, contributing to the enhancement of data sources, variables, and collection processes. Collaborated in the development of data standards, and processing protocols to ensure data accuracy and integrity.

Collaborated with internal and external data providers to ensure timely access to accurate data. Contributed to the development of security protocols and documents to uphold patient confidentiality and corporate obligations, while ensuring data accessibility and integrity. Scrum Master

Provided guidance and mentorship to the Scrum Team, fostering the utilization of Agile methodologies to consistently deliver top-tier products and services to clients.

Implemented strategies to elevate team performance, leveraging insights into strengths and areas for growth, and employing tailored coaching methods to enhance productivity. Ensured comprehensive understanding and adherence to Scrum principles and practices.

Fostered self-organization and cross-functional expertise within the Scrum team, facilitating effective communication both internally and externally. Collaborated with stakeholders to influence decision-making and support organizational initiatives.

Proactively resolved impediments within the team, collaborating with fellow Scrum Masters to optimize the application of Scrum practices across the organization.

Engaged in continuous professional development, collaborating with Agile coaches and peers to enhance skills and contribute to the evolution of Agile methodologies within the company.

Facilitated all scrum events including Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective, serving as a supportive leader for Agile teams handling Business as Usual (BAU) tasks and departmental initiatives. Centene Sep 2020 – Aug 2021

IT Sr. Business Analyst, Data Analyst, Scrum Master (Contract w/Stryde Solutions)

Collaborated with diverse stakeholders to effectively prioritize project requirements, facilitating streamlined communication and consensusbuilding processes to ensure alignment with business objectives.

Evaluated change proposals and crafted innovative solutions to support organizational goals, systematically identifying and articulating business needs while producing comprehensive specifications for implementation.

Facilitated seamless coordination between Technical Analysts, development teams, and training personnel to ensure clear understanding of project specifications and roles impacted, contributing to the development of robust change management and training strategies.

Employed business process modeling techniques to generate relevant scenarios for technology functionality testing, utilizing tools such as JIRA, Confluence, and MySQL to streamline project workflows and enhance overall efficiency. Charter Communications – Maryland Heights, MO Feb 2020 – Aug 2020 IT Sr. Business Analyst (Contract w/Adaptive Solutions Group)

Engaged with corporate stakeholders at all levels to discern organizational needs and future growth trajectories, fostering productive partnerships with application directors and developers to tailor projects to precise requirements and ensure successful outcomes.

Demonstrated accountability by overseeing project tasks from inception to completion, maintaining strict adherence to deadlines while continuously evaluating, testing, and recommending innovative solutions to enhance software, hardware, and IT processes.

Produced comprehensive reports on application development and deployment activities, employing proficient A/B testing methodologies to derive actionable insights from experimental data, thus facilitating informed decision-making.

Analyzed and interpreted customer behavior data, providing strategic consultation to executive leadership and IT personnel on the latest technological advancements & their industry implications, leveraging expertise in Informatica, MS Office Suite, MySQL, & Oracle environments. Enterprise Holdings, Inc. – St. Louis, MO Dec 2017 – Oct 2019 Sr. Business Analyst/Product Owner

Spearheaded IT Business Analyst functions for a cutting-edge Car Sales Application, collaborating closely with the Lead Architect to orchestrate solution design and implementation.

Facilitated and documented structured elicitation sessions utilizing Agile Methodology, aligning with product team user stories. Crafted comprehensive user cases, process flows, and screen mockups, alongside detailed technical and system requirements.

Developed and executed project plans, alongside communication materials, ensuring seamless solution deployment. Proficiently conveyed project expectations to both team members and stakeholders, fostering clarity and timely progress.

Leveraged Agile tools such as JIRA to oversee Unit, Integration, and UAT testing, ensuring robust quality assurance. Drafted a comprehensive Statement of Work (SOW) for a contracted 3rd Party vendor entrusted with application development.

Established and meticulously managed a nationwide user training rollout schedule, ensuring comprehensive post go-live support to sustain optimal application performance across diverse operational landscapes. Charter Communications – Maryland Heights, MO May 2017 – Dec 2017 IT Sr. Business Analyst (Contract w/Adaptive Solutions Group)

Acted as an Agile Business Analyst within the PMO team, offering essential support in IT Business Analysis for the development of a novel secure connection device application.

Generated user stories, delineated process flows, crafted screen definitions/mockups, and specified technical/system requirements. Proficient in developing business process flows, SOPs, and SLAs.

Applied Agile methodology for business aspects and Waterfall methodology for IT aspects to effectively elicit and represent requirements aligned with the product team's user stories.

Conducted comprehensive analysis of requirements and relevant domains/systems/applications, translating business needs into functional requirements and high-level designs.

Assessed business functional requirements/user stories and technical designs in collaboration with vendor and project teams, ensuring alignment and comprehensive coverage of business requirements.

Facilitated collaborative sessions with business users, product owners, and partners to identify and document requirements for web portal application, fostering refinement and scoping of requirements.

Devised and implemented a project communication plan, adeptly managing stakeholder expectations, particularly concerning backend web services and database endpoints capture.

Orchestrated and documented scheduled elicitation sessions to gather CRUD-level requirements, orchestrating stakeholder engagement for capturing non-functional requirements and aligning system context. KPMG – St. Louis, MO Dec 2016 – Mar 2017

Senior Business Analyst

Collaborated with clients and IT professionals to analyze and articulate business, user, and software needs, serving as a pivotal Agile Business Analyst within the PMO team.

Crafted comprehensive software requirements documentation, facilitating smooth communication between developers and stakeholders, while actively engaging in the technical assessment of software enhancements aimed at optimizing operational efficiency.

Produced a variety of meticulously prepared materials, such as presentations, diagrams, and prototypes, ensuring alignment with project scope, business rationale, and requirements specifications, including use cases and business rules. Assessed test plans and scenarios to validate product effectiveness, meticulously identifying system deficiencies and proposing innovative methodologies to enhance product quality and performance.

Maintained meticulous documentation of client inquiries, enhancement requests, and defects, liaising with QA testing teams to ascertain severity levels, prioritize resolutions, and align with intricate business requirements.

Proficiently developed and managed business process flows, SOPs, and SLAs, consistently delivering requirements within project timelines and budgetary constraints, while signifying unwavering personal commitment to task prioritization & milestone achievement in project execution. Washington University – St. Louis, MO Oct 2016 – Dec 2016 Senior Business Analyst (Contract w/Adaptive Solutions Group)

Formulated and implemented a comprehensive project communication strategy, effectively disseminating project objectives, duties, anticipations, potential risks, and feedback to all relevant stakeholders promptly.

Orchestrated the establishment and oversight of client and stakeholder expectations tailored to the project, ensuring clear communication of project trajectory, methodologies, priorities, milestones, and current progress to all project contributors and business sponsors.

Fostered collaborative partnerships with team members, external vendors, and cross-functional departments engaged in project initiatives, facilitating seamless coordination and cooperation throughout project lifecycles.

Exercised strategic influence in project decision-making processes by engaging key stakeholders, sponsors, and senior management, driving alignment and securing endorsement and validation of project deliverables. Mercy Health System – St. Louis, MO Feb 2016 – Jun 2016 Business Analyst / Project Coordinator (Contract w/Innovative Solutions)

Collaborated with stakeholders, including business process owners and project managers, to delineate project scopes, crafted Business Capability Decompositions (BCD), and formulated Project Charters to ensure project alignment with organizational goals.

Implemented Agile methodologies to gather and document requirements, engaging with business process owners, subject matter experts

(SMEs), and development teams. Actively participated in daily scrum meetings to ensure continuous project alignment.

Orchestrated requirement sessions, adeptly managing agendas and meticulously documenting action items and meeting minutes. Proficient in developing business process flows, Standard Operating Procedures (SOP), and Service Level Agreements (SLAs).

Detailed requirements were meticulously documented into comprehensive use cases and disseminated for team inspection. Utilized Visual Paradigm for efficient documentation, tracking, and analysis of requirements, ensuring project clarity and coherence.

Developed Use Case diagrams and process flow diagrams utilizing tools like MS-Visio, contributing to visual representations essential for project comprehension and execution.

Contributed to the preparation of test cases & reviewed test plans & scripts settled by the QA team to ensure full coverage of requirements. Skillful in utilizing Microsoft Office 365, Internet Explorer 11, SharePoint, Epic EHR, & SAP Business Objects within project environments. Nestle Purina – St. Louis, MO Jun 2015 – Dec 2015

Business Analyst/Project Coordinator (Contract w/Innovative Solutions)

Orchestrated the management of multiple projects from start to finish, ensuring the successful delivery of a cutting-edge desktop solution. Led the execution of requirements for the new Desktop Build and Applications Configuration, overseeing the project lifecycle.

Led the definition, documentation, and implementation of requirements for the new Desktop Build and Applications Configuration. Facilitated collaborative sessions with technical teams to drive design, specification, and test plan development, streamlining evaluation processes.

Collaborated closely with business users to identify software installations on individual computers. Coordinated with Client Engineering teams to package software and liaised with the IT Team for seamless software installations.

Developed RACI Charts and status reporting spreadsheets. Implemented RACI charts across teams for accountability. Operated in a tech environment including Microsoft 365, I.E. 11, Oracle, DB2, SharePoint, SAP FI/CO, SAP Business Objects, and SAP ECC.

Charter Communications – Maryland Heights, M0 Apr 2013 – Jun 2015 Senior Business Analyst/PM (Contract w/Daugherty Business Solutions)

Provided comprehensive business analyst support, specializing in eliciting requirements and analyzing existing systems for the CSG Agent Transfer project. Occasionally developed software solutions to address project needs.

Orchestrated and facilitated multiple cross-functional meetings with business and technical stakeholders to ensure a thorough understanding of project requirements, resulting in the creation of both functional and non-functional specifications.

Utilized basic SQL queries to extract data from databases, contributing to data-driven decision-making processes. Collaborated closely with teams to integrate BA activities seamlessly into project schedules.

Drafted and approved essential project documentation, including RACI diagrams, project schedules, use case models, and non-functional specifications. Operating environment: Informatica, MS Office Suite, MySQL, Oracle. Reinsurance Group of America (RGA) – Chesterfield, MO Jul 2014 – Dec 2014 Senior Business Analyst (Contract w/Daugherty Business Solutions)

Provided robust production support for Informatica and Tidal Enterprise Scheduler, conducting comprehensive analysis of existing systems and proficiently troubleshooting scheduled system jobs across platforms.

Delivered exceptional customer service to RGA by managing platform administration, ETL scheduling, and addressing support requests. Oversaw task intake, estimation, prioritization, and allocation, collaborating with development team leads for escalated needs.

Spearheaded the establishment and enforcement of streamlined processes encompassing release planning, platform maintenance, and customer support, ensuring meticulous documentation of operational procedures.

Orchestrated seamless support coordination with Infrastructure, DBAs, application support teams, and external support entities to efficiently resolve issues and prioritize tasks.

Collaborated closely with Development Team Leads to address issues requiring development support and facilitated cross-training initiatives for ongoing operational support of DMS solutions.

Monitored and reported support-related performance metrics in adherence to contractual agreements, collaborating with the Delivery Manager on resource allocation and issue escalation. Employed Informatica, MS Office Suite, MySQL, Tidal Enterprise Scheduler, Oracle, and PeopleSoft. Hudson’s Bay Company (HBC) – St. Louis, MO May 2014 – Jul 2014 Senior Business Analyst (Contract w/Daugherty Business Solutions)

Played a pivotal role in delivering comprehensive business analyst support, actively engaging in the elicitation and thorough analysis of requirements, with a demonstrated ability to occasionally develop software solutions to address complex business needs.

Led the coordination and facilitation of numerous collaborative meetings, fostering synergy between business and technical teams to gain deep insights into business requirements, subsequently translating them into precise functional and non-functional specifications.

Proficiently managed and aligned business analysis timelines and activities within the overarching project schedule, ensuring seamless integration and efficient execution.

Spearheaded the creation and validation of essential documentation, including RACI diagrams, project schedules, use case models, nonfunctional specifications, and Traceability matrices, utilizing tools such as Informatica, MS Office Suite, MySQL, and Oracle. Anheuser-Busch – St. Louis, MO Apr 2014 – May 2014 Senior Business Analyst (Contract w/Daugherty Business Solutions)

Spearheaded the coordination and creation of user acceptance testing scenarios and accompanying documentation, while providing support for SAP Master Data Management (MDM) issues.

Engaged in an active role within the review and endorsement process for functional requirements alongside stakeholders, ensuring comprehensive documentation and completion of all requirements.

Formulated and crafted test scenarios, alongside the development of comprehensive test plans, to validate client requirements within diverse business applications, ensuring seamless alignment with project objectives.

Oversaw the preparation and testing phases for functional specification modifications in programs, tailored to meet evolving business needs. Proficient in SAP R/3, SAP EEC 6.0, MS Office Suite, LSMW, SAP MDM, Workflow, WinShuttle, RFC, and ALE/IDOC environments. PREVIOUS EXPERIENCE

KJF_Consulting Independent SAP Consultant Apr 2008 – Apr 2013 IBM Sr SAP FI/CO Consultant Jun 2007 – Apr 2009

Sigma Aldrich Co. Sr SAP Functional Analyst Mar 2001 – Jun 2007 SAP FI/CO Workshop Coordinator Mar 2001 – Apr 2002 EDUCATION

BA, Business Administration Lindenwood University 2004 – 2007 General Normandy Sr High 1981 – 1985

CERTIFICATIONS & LICENSES

Certified SAFe Practitioners – Issued 2024

Certified Scrum Master (CSM) - Issued 2022

Certified Scrum Product Owner (CSPO) - Issued 2023 TECHNICAL SKILLS

SQL HTML MS Office 365 Suite (Teams) Remedy Service Now RWD uPerform Informatica Oracle SharePoint OnPrem and Online Splunk Cisco Webex Meetings ZOOM Jira Salesforce MS SQL Server DB2 Epic HER Windows Unix REFERENCES

Available upon request.

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