Operations Associate Client Care
Resume:
Monique Moffatt
Columbia, SC *****
ad6rk8@r.postjobfree.com
I am a fast learner and a hard worker. I am dependable and responsible. I am always willing to learn and help out anyway I can. I get along well with others. I am just now relocating back to Columbia, and I am looking for work.
Authorized to work in the US for any employer
Work Experience
Client Operations Associate
Prism Medical Products, LLC - Rock Hill, SC
July 2023 to Present
• Proficiently navigate current operations software; find and retrieve patient information within the system as it pertains to each patient/facility experience.
• Proficient use within Microsoft Outlook applications and how it?s relative to our operations and ability to service our customers with high level client care.
• Be knowledgeable of all products we provide to our patients and excellent ability to navigate all resources available; categories, properties, coverage, monthly allowable, etc, while on the phone with clients.
• Know Prism?s scope of service and the geographic areas we operate within.
• Establish an appropriate rapport with patients through highly effective communication style and leave clients with positive memorable experiences.
• Manage large amounts of inbound and outbound calls in a timely and courteous manner.
• Effectively navigate Medicare, private insurance, and Medicaid patient files; properly and efficiently make independent determinations accordingly to completely comprehend the patient file, while on the phone with clients.
• Proficiently navigate current Operations and specific Client Relations software; find and retrieve patient information within the system as it pertains to each patient/facility experience.
• Provide the proper correspondence to referring internal contacts with respect to the patient file.
• Assist management with administrative tasks as needed.
• Ability to identify opportunities to provide product enhancements as they arise.
• Be a team player and assist others in their duties when needed.
• Adhere to all company policies and procedures regarding employment, safety and compliance and report any concerns of non-compliance in any area to your manager immediately.
• Perform other duties and projects as requested by management.
• Effectively communicate in all streams of contact with our clients: Medchat, Email, Text, and Phones.
• Ability to maintain designated KPI inside of workflow and inbound and outbound phone focus daily Final Inspector
Giti Tire Manufacturing (USA) Ltd - Richburg, SC
March 2021 to July 2023
• Immediately address and eliminate the generation of abnormality or issues resulting in reduced product quality.
• Identify “root cause” of conditions contributing to quality and abnormality issues and propose corrective actions to eliminate recurrence through personal observations and recommendations to the appropriate technology and production resources.
• Works from drawings, specifications, written procedures and verbal instructions. Is also required to use operational and working knowledge to respond to process problems, make recommendations, and initiate modifications to process and product.
• Supports a team environment by attending, participating in, and leading pass down meetings. Trains and assists associates as required while acting in a manner that enhances team performance.
• Leads abnormality and quality communication in daily abnormality reviews.
• Interfaces with Shift Leaders and Business Center support staff on a continuous basis for matters concerning material performance and acceptability.
• Monitors, anticipates, analyzes and trends plant process problems to determine cause and effect relationships and makes recommendations to eliminate abnormality and improve product uniformity. This entails inspecting and auditing process and product performance, gathering and recording data, promptly responding and communicating issues.
• Performs equipment set-up and process audits as required. This requires knowledge of all equipment operating criteria and specifications.
• Provides defective troubleshooting support through knowledge of equipment, process, tire design, product specifications, statistical tools and analytical techniques.
• Analyzes, alerts, and follows-up on defective or unacceptable material. This may include ensuring tire holds are issued, initiating corrective measures and providing/acquiring material dispositions.
• Uses available analysis tools to determine root cause of defective issues (cured cut tire analysis, X- ray, Profilometers, etc.)
• Documents and performs product or process trials to improve performance Machine Operator
Husqvarna - Columbia, SC
January 2021 to March 2021
• Build molds to cook segments to create blades for saws
• Put mold into the machine/oven
• Make sure it is cooking at the right temperature and on the right program setting
• Wait for mold to come out/ molds be very hot when they come out
• Then you pick up the mold and take it to the break down table
• Unloose the mold and separate all the parts and get your cooked segment's out of the mold and place them into their correct bin
• You must also measure your segments after breaking down your first mold to ensure everything is cooking
Machine Operator / Splitter
DMSI Staffing / ROSS Dress For Less - Rock Hill, SC August 2020 to January 2021
• Get a headset that tells you where to put the items and how many of that item you need to put them headset also contained a scanner to scan the items, use a pallet jack to pull around items to put them in their specific location.
• Operate tape machine to help ensure it would close all the packed boxes coming down the line also had to unjam it if it got jammed up
Warehouse Receiver
West Marine - Rock Hill, SC
December 2019 to August 2020
• Receive all incoming products
• Count all the items to ensure the correct number matches the order slip, then separate the items
• Then you use the RF scanner to receive all the items
• Once all the items have been received, build products on a pallet to be sent to out to be put up on its proper location of the warehouse
• Use a pallet jack to move product that could be moved to designated areas without requiring the usage of a forklift
Order Picker/ Packer
Legrand North America - Fort Mill, SC
April 2019 to December 2019
• I would use a RF scanner and A Pull cart that contained boxes with differential numbers that contained a long ticket at the end. Or you would have to grab a pallet jack just depends on what you were working on for the day. You would use your RF scanner to scan and it would pull up location of the items that needed to be locked and how many and which box to place the item or items in. Also, the ticket would let you know which area to return to the cart to once done picking all the selected items, it would either go to Fed ex, repack, or hot!
• After picking the item you had to take the items over to the packing station, and you measure everything to reinsure it would fit properly in the box and make sure you are putting the right quality of items in the box, and ship out the package items when you are done. Quality Control Inspector
Oerlikon Balzers Coating USA - Rock Hill, SC
October 2018 to April 2019
•Fixture small Phillips medical pieces.
•Build the Phillips to get coated.
•Then you de fixture the Phillips to get inspected.
•You inspect each piece one by one under a microscope.
•Pack up all the good 100% inspected parts to be shipped back off to the customer. Crew Member/Shift Leader
Wendy's - Rock Hill, SC
April 2014 to September 2018
• Processed various forms of payments including cash, credit cards, and vouchers.
• Operated drive thru area accurately and efficiently.
• Delivered superior customer service to all patrons.
• Maintained front end area in accordance to company and state guidelines.
• Stocked supplies for consumers and shelves for team members.
• Participated in inventory control and executed precautionary theft procedures.
• Assisted cooks and kitchen staff with arranging and serving food.
• Filled in as a lead when no management staff were available. Education
Associates Degree
Fortis College - Columbia, SC
April 2023
High School Diploma
South Pointe High School - Rock Hill, SC
June 2014
Skills
• Quality Inspector
• Quality Control
• Inspection
• Packaging
• Pallet Jack
• Order Picking
• RF Scanner
• Order Picker
• Machining
• Laboratory Experience
• Assembly
• Warehouse Experience
• Driving
• Load & Unload
• Materials Handling
• Food service
• Customer service
• Typing
• Clerical experience
• Medical terminology
• Front desk
• Cash handling
• Google Docs
• HIPAA
• ICD-10
• Quality control
• Cooking
• ISO 9001
• Vital signs
• Shift management
• Windows
• Phone etiquette
• Medical scheduling
• Restaurant experience
• Load & unload
• Serving
• Hospitality
• Communication skills
• Cash register
• Manufacturing
• Driving
Certifications and Licenses
BLS Certification
Driver's License
Contact this candidate