Patient Care Coordinator

Maria Oye-Otunla

Rutherford Glen Circle Atlanta, GA 30340 ad6rdu@r.postjobfree.com 404-***-**** linkedin.com/in/maria-oye

Healthcare & Research Experience

Georgia Clinics April 2018-Present

Patient Care Coordinator Norcross, GA

Provided direct patient care under the supervision of nursing staff, always ensuring comfort and safety.

Performed phlebotomy and processing of samples.

Monitored and recorded vital signs accurately, reporting any abnormalities to the nursing team promptly.

Assisted nurses and physicians during medical procedures, maintaining a sterile environment and providing support to patients.

Assisted in patient transfers and mobility, using proper body mechanics to prevent injury to patients and oneself.

Assisted with activities of daily living (ADLs) including bathing, grooming, and toileting.

Ensured cleanliness and sanitation of patient rooms and equipment, adhering to infection control protocols.

Communicated effectively with patients and their families, addressing concerns and providing emotional support as needed.

Participated in interdisciplinary team meetings, contributing insights and observations for comprehensive patient care plans.

Georgia Clinics April 2018-May 2018

Patient Care Coordinator Norcross, GA

Coordinated patient care services, including scheduling appointments, arranging transportation, and ensuring adherence to treatment plans.

Managed patient inquiries, concerns, and complaints, providing empathetic support and resolving issues promptly to enhance patient satisfaction.

Collaborated with healthcare providers, insurance companies, and external agencies to facilitate seamless care transitions and optimize patient outcomes.

Maintained accurate electronic health records (EHR), ensuring confidentiality and compliance with HIPAA regulations.

Conducted patient education sessions on treatment procedures, medication management, and preventive healthcare measures.

Participated in multidisciplinary team meetings to discuss patient progress, develop care plans, and address complex medical cases.

Implemented quality improvement initiatives to enhance operational efficiency and streamline patient care processes.

Georgia Clinics January 2018-April 2018

Office Manager Norcross, GA

Oversaw all administrative functions, including managing calendars, scheduling appointments, and coordinating team meetings.

Developed and implemented efficient office procedures and workflows, resulting in a 20% increase in overall productivity.

Streamlined communication channels between departments by implementing a centralized digital platform, reducing response time by 30%.

Managed office supplies and inventory, effectively negotiating contracts with vendors to reduce costs by 15%.

Supervised a team of administrative staff, providing guidance and support to ensure tasks were completed accurately and on time.

Conducted performance evaluations, provided feedback, and identified opportunities for professional development.

Resolved internal conflicts and maintained a positive work environment through effective communication and conflict resolution strategies.

UPS April 2015-Present

Customer Service Specialist Kennesaw, GA

Provide exemplary customer service to clients through various channels including phone, email, and live chat.

Resolve customer inquiries, issues, and complaints promptly and effectively, ensuring a high level of satisfaction.

Utilize product knowledge to assist customers with inquiries and provide relevant information about products and services.

Process orders, returns, and exchanges accurately and efficiently, maintaining a high level of attention to detail.

Collaborate with cross-functional teams to address customer needs and improve processes.

Consistently meet and exceed performance targets for customer satisfaction, response time, and resolution rate.

Received multiple commendations from customers for outstanding service and problem-solving abilities.

Education

Certified Clinical Research Professionals Society In-Progress

Certified Clinical Research Coordinator Centerville, VA

Norcross Institute of Allied Health

Certified Clinical Medical Assistant/Patient Care Technician Norcross, GA

Accra Polytechnic

Higher National Diploma [B.Sc. Equivalent] In Business Accra, Ghana

Skills

Good Clinical Practice

Teamwork

Excellent communication skills

Leadership

Data-entry

Programs: Microsoft Office Suite, Google Suite

EMR: Citrix Workspace [EPIC], Athena, Cerner, Matrix

EDC: REDCap

Languages: English, French, Togolese, Twi, Yoruba

Phlebotomy

Outpatient Dialysis

Basic Life Support (BLS)

Cardio-Pulmonary Resuscitation (CPR)

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