Case Manager Management

JENNIFER SPRAGUE-KNOWLES

** ******** ******, #** ● Everett, MA 02149 ● 617-***-**** (home) ● 857-***-**** (cell) ● ad6ram@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

● 6 years of related experience with disabled, homeless clients who had severe and persistent mental illness

● Extensive experience providing coordination for client caseloads and individual client needs

● Communication skills, both verbally, in record documentation and in program reports

● Excellent cultural sensitivity with high degree of tact and compassion working with diverse cultures

● Provided clients with safe, secure environment, including crisis intervention and conflict resolution

● Creative, organized and dependable, experience interacting with groups, individuals and on teams

EXPERIENCE

Case Manager

Pine Street Inn, Dorchester, MA. 2006-2010

● Developed, implemented & evaluated homeless, mentally ill client’s case management needs

● Formulated client intakes, assessments, referrals, treatment plans and progress evaluation

● Assisted clients with ADL’s, coping skills, goal development and life skills

● Helped clients with socialization and recreational goals, promoting community re-integration

● Developed non-judgmental, affirming relationships with at risk, homeless clients

● Recorded progress by documenting goals in records using computer programs

Case Manager 2002-2004

East Boston Head Start, E. Boston, MA.

● Managed high volume of cases in low-income, at risk Hispanic community

● Assisted with intake, outreach, orientation & discharge processes

● Provided support, referral and follow up services, improving goals attained by clients

● Planned, implemented and evaluated client progress through home visits and documentation

Teacher

St. Ann School, Somerville, MA. 2000-2002

● Taught classes to grades 5-8 from multi-cultural backgrounds, developing organizational skills

Teacher 1993-1999

Crittenton Hastings House/Horizons Initiative, Boston, MA/Dorchester, MA.

● Instructed homeless students, resulting in student’s receiving high school equivalency diplomas

● Planned academic curriculum in 5 subject areas, strengthening student’s basic skills

EDUCATION

Harvard Divinity School, Master’s degree, Theological Studies, 1992.

Harvard Graduate School of Education, Teacher’s Certification, Social Studies, 1992.

Mount Holyoke College, Bachelor’s degree, 1987.

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