Data Entry Customer Service
Resume:
RESUME
PERSONAL DETAILS
NAMES
LOYCE KEMUMA NYAMWANGE
PHYSICAL ADDRESS
***** ** ** ***, ***** Miami Beach 33162
EMAIL ADDRESS
ad6r7r@r.postjobfree.com
CELL PHONE
DATE OF BIRTH
29TH JULY
CITIZENSHIP
KENYAN
MARITAL STATUS
MARRIED
PERSONAL PROFILE & OBJECTIVE
My desire is to work in a challenging position in a professional environment where I will utilize my previous experiences and skills to improve beyond my current abilities. I expect to build strong business relationships within the company and with clients; and to exceed expectations in all aspects of my work.
KEY SKILLS & COMPETENCIES
Basic computer operations, interpreting on screen menus and data entry.
Written and spoken English.
Attentiveness and accuracy
Social empathy and ability to engage across all levels of the organization.
High level of integrity.
Good communications and negotiating skills.
Flexible and Service orientated.
Good understanding of accounting principles.
Thorough and attentive to detail
Orderly and structured.
Planning and organization capability
High level of integrity
Ability to work under pressure while maintaining composure.
Passionate about offering service.
Self-driven.
Attention to detail and ability to work on multiple, concurrent tasks.
Commitment to achieving and maintaining high quality standards.
Dependable, demonstrates honesty and maintains effectiveness
Show respect for and learns from diversity
CAREER & KEY RESPONSIBILITIES
KENYA COMMERCIAL BANK
Customer Service Representative
Moi Avenue Branch
July 2014 – Oct 2022
Key responsibilities:
Proactively recommend and refer bank products based on client needs
Answer customer questions and address concerns
Assist customers with opening, closing and managing their bank accounts, including checking, saving and certificates of deposit
Perform recorded callbacks to verify customer’s wiring instructions
Process Bank transactions accurately and efficiently
Collect customer information and input data into the system, ensuring confidentiality at all times
Provide solutions to customer issues and refer customers to the right person if needed
Receive and pay out funds, process deposits and withdrawals and balance cash drawers
Complete paperwork, process credit card and loan payments for customers
Nurture connections with established customers to identify new needs, match offerings and drive sales
Place phone calls to current bank customers regarding account changes or suggested options
Legal Department
Customer Service Representatives and Administrative Assistant
18th November 2010 17th March 2014
Key responsibilities:
To be an effective link between the internal customers and external customers and back office
Ensure the incoming mails from customers is brought to the managers desk for action is filed
To prepare the circulation file for legal department
Sending circulars in regards to customers accounts to branches and receiving nil returns
Prompt processing and dispatching of outgoing mail to both internal and external customers in respect to legal work e.g. Company searches, Court Summons, demand letters, succession cause, reminders to finance, branches for payments, external lawyers.
Filing confidential matters concerning staff of the department &Indexing
Request customer’s report from external lawyers
Drafting demand letters, statutory notices to card center customer debtors and debt recovery respectively
Drafting instructions to external advocates to take conduct of bank customer’s cases
Updating legal cases database
Making sure that the messenger has delivered the outgoing mail in time & returned all acknowledgements
Closing files and ensuring that they are well arranged for reference & opening of new files
KENYA AIRPORTS AUTHORITY
Human Resource Assistant
Feb 2010 September 2011
Key responsibilities:
Developing and maintaining document management systems
Attending staff queries when they arise, giving advice and any other administrative duties
Liaising with payroll for certification of pay change advice and preparation of pay change advice for meals and shift recoveries
Process employees overtime, receive in and out going mails and maintain accurate dispatch of office correspondence
Provide to staff medical expenditure statements, initiate the claims and payments process for hospitals and other service providers for the authority
Complete NSSF contribution on staff request and forward the same details to relevant office
Receive cheques from cash office and forward the same details to relevant office
Data gathering, entry and analysis and data reconciliation of current and previous month
Receive claims and invoices from hospitals and other service providers
Conversant with the new Labour Laws
Celtel Kenya Ltd
Customer Care Assistant
April 2005 - Dec 2007
Key responsibilities:
Answered and directed customer’s queries and complaints using multi-line telephone system
Transacting Sim-card operations and analysing reports
Dispatch of procured materials to their respective department
Great visitors assessed needs and direct to appropriate personnel
Displaying products properly at customer sites and according to company specifications and policy
Explain latest promotions, sales incentives and offerings to promote savings and drive sales
Partap Engineering Company
Receptionist
Jan 2002 - March 2006
Key responsibilities:
Responding to customers requests & queries
Book keeping and data entry
Receiving, sorting and recording of customer cheques for dispatch for various payments
Posting of cash deposit slips into cashbooks
Schedule and confirm appointments
Maintain daily calendar, set appointments with clients and planned daily office events
QUALIFICATIONS AND PROFESSIONAL DEVELOPMENT
Area of Learning
Provider
Year
Bachelor of Business Administration (BA) A Major in Human Resource Management -2nd Class
Kenya Methodist University (KEMU)
2007 - 2010
Diploma in Information Technology (IBMA)
Universal Group of Colleges
2003 - 2004
Computer packages: Advanced Excel, Access, PowerPoint & Word)- Distinction
2000-2001
KCSE - C +
Sengera Girls High School
1996 -1999
MY PERSONALITIES
High Integrity, Honest, Conscientious, Venturesome, Robust, Aggressive, Ambitious, Confident and I love healthy competition
PERSONAL STRENGTHS
Friendly and easy going with people, keen observer, fast learner, able trainer, good listener, problem-solver with strong decision-making and managerial abilities
PERSONAL WEAKNESS
When learning something new I like getting into more details and ask lots of questions which takes time but once I understand it I become highly motivated, performance-driven and also alert, agile & adaptable.
REFEREES
1. Mercy Owendie
Kenya Methodist University
P.O Box 45240, 00100 Nairobi
Cell: +254 (0-722-******
mowendie@yahoo
2. Mary Oganga
Senior Manager Legal Department
Kcb Bank Ltd Kenya
Cell: 786-***-****
ad6r7r@r.postjobfree.com
3. Sandy Gamble
Miami Florida
Mobile No: 786-***-****
Contact this candidate