Front Desk Customer Service
Resume:
Yasminka Peterson
Denver, CO
ad6qqj@r.postjobfree.com
Hello,
My name is Yasminka. I am a very hard worker, and I can work great in teams or alone. I put pride into my work no matter where I am working at. I always get my work done in a timely manner and I am always willing to cover shifts if need be, you can always rely on me. Thank you kindly for your consideration. I look forward to hearing from you. Authorized to work in the US for any employer
Work Experience
Night Auditor
Hotel Teatro - Denver, CO
May 2021 to February 2023
Doing overnight reports and closing out the current day, starting the following day, uploading the systems for the following day and setting up the next shift for success. Check customers into the hotel. Provide customers with excellent service and professional hospitality skills. Always make sure that the customer is always right in the most professional and supportive way possible. Light cleaning duties around the front desk as well as the lobby and the Study area. Assist the Nickel restaurant with customer room orders and delivery orders to guest rooms.
Night Auditor
Fairfield Inn & Suites - Denver, CO
May 2019 to October 2022
Complete overnight reports and set up the system for the following day. Setting up the following shift for success. Stocking the market and setting up breakfast for the guests and the breakfast attending. Check in guests and provide guests with excellent customer service. Light cleaning duties around the front desk and the lobby area. Assist housekeeping with laundry and clean rooms at rare occasions. Night Auditor
Comfort Suites - Greenwood Village, CO
March 2021 to November 2021
Complete present-day reports for the computer systems. Set up the following day for success. Check in guests at the front desk. Provide excellent customer service skills to the customers and guests. Support housekeeping with light cleaning duties and laundry services. Set up breakfast for the breakfast attendant and guests.
Server
Yard House - Denver, CO
July 2018 to November 2019
Provide customers with excellent customer service. Be a wonderful extension of the Darden and Yard House company. Work together with my co-workers as a teammate and assist wherever and whenever I can to assist my team members.
Assistant General Manager
TMI Hospitality - Bismarck, ND
February 2016 to July 2017
Check guests into the hotel. Cover all departments if short staffed. Train all departments such as front desk, breakfast, housekeeping, and Maintenace. Create employee schedules each week. Complete new employee onboarding when necessary. Complete Accounts Receivable and Accounts Payable reports, paperwork, and checks. Complete any and all reports for the day such as sending out invoices due to accounts that are overdue with payments. Complete employee and manager continuing education as appropriate. Deal with any guest requests or complaints. Reach out to any and all guests making sure that all guests have an excellent experience and leave happy as applicable. Education
Associate’s in Nursing
Pima Medical Institute-Aurora - Aurora, CO
January 2019 to August 2021
Skills
• Computer skills
• Customer service
• Customer support
• Cleaning
• Pool cleaning
• Property maintenance
• Phone etiquette
• Multi-line phone systems
• Assisted living
• Assistant manager experience
• Pet care
• Home care
• Lawn care
• Caregiving
• Night Audit
• Accounts Receivable
• Accounts Payable
• Cash Handling
• Guest Services
• Front Desk
• Personal Assistant Experience
• Employee Orientation
• Laundry
• Microsoft Outlook
• Pet Grooming
• Medication Administration
Certifications and Licenses
First Aid Certification
BLS Certification
Contact this candidate