Customer Service Care

Sheri Grant 407-***-****

ad6qpd@r.postjobfree.com

Objectives

To obtain a position that will allow me to utilize and enhance my current skills and work experience. Make contributions of my talents and abilities to be an asset to the company. With opportunities for career growth.

EXPERTISE AND QUALIFICATIONS

• Superior organizational skills

• Creative and technically adept

• Excellent communication skills

• Collaborative team player

• Passionate about quality work

• Attention to detail.

• Ability to multi-task

WORK EXPERIENCE

Customer Care Professional 8/2001 - Present

Spectrum Orlando, FL

Provide leadership expertise to customer service team by providing conflict resolution, staffing, and talent management solutions to ensure the growth of the business. Key Accomplishments:

• Manage Customer Billing

• Provide Excellent Customer Service

• Maintain client files and update management as needed.

• Proficient in knowledge of cable and internet repair

• Business Sales support

• Assisted with reducing the number of repeat calls

• Assisted Account Executives with getting correct information for customer installation services.

Customer Care Professional

BrightHouse Networks (currently Spectrum), Orlando, FL

• Excellent Customer service

• Manage customer billing.

• Cable installation and troubleshooting

• Training and mentoring new hires.

• Proficient in knowledge of cable and internet repair Customer Care Professional

Time Warner Communications (currently Spectrum), Orlando, FL

• Excellent Customer service

• Manage customer billing.

• Cable installation and troubleshooting

• Assisted with escalated calls in order to reduce the number of repeat calls.

• Proficient in knowledge of cable and internet repair GENERAL SKILLS AND COMPETENCIES

• Demonstrate ability to work and perform at the highest standards in complex and demanding environments. Excellent ethics, hardworking, focus minded and sound organizational ability.

• Leverage interpersonal communication strengths to establish rapport and build trust with clients.

EDUCATION:

Hallahan Catholic High School

Philadelphia, PA

Temple University School of

Nursing (LPN)

Florida Int’l Bible College

CERTIFICATES/ SPECIALIZED

TRAINING:

Christian Counseling

Marriage Counseling

Drug and Substance Abuse

VOLUNTEER ACTIVITIES

Community Food Banks

(Weekly collecting and

distributing)

Women’s shelters (clothing)

Hospital and Nursing Home

visitation

COVID testing sites.

Seniors Care Ministry

Meal Prep and Transportation

for Seniors

TECHNICAL & LEADERSHIP

SKILLS

Microsoft Office

Customer Relations

Team Building

Conflict Resolution

Positive Attitude

Adaptability

Contact this candidate