Customer Service High School
Resume:
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Buda, TX *****
ad6qhx@r.postjobfree.com
EDUCATION AND
TRAINING
Certifications
Accounting, Business Management,
Asbestos Inspector
MACTEC Professional Training
Program, Austin, TX
March 2014
Certification
Software Applications
Tidewater Tech, Norfolk, VA
June 1995
High School Diploma
Tivy High School, Kerrville, TX
June 1984
Some College
Computer Programming
McLennan Community College,
Waco, TX
KELLY MACK
SUMMARY
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
SKILLS
• Customer Retention
• Employee Management
• Staff Training
• Operational leadership
• Data Collection
• Logistics Management
• Decision-Making
• Team Building and Leadership
• Business Administration
• Analytical Thinking
• Performance Evaluations
• Staff Management
• Employee Motivation
• Customer Service Management
• Administrative Management
• Relationship Building
• Customer Service
• Documentation And Reporting
• Software: Oracle, ADIS, JD
Edwards One World, Timberline,
AMSI, Yardi, Quickbooks, eDMS
& Centric filing, Deltek, Excel,
Word, Outlook, PowerPoint, 10-
key touch- approx 10,000 kpm
EXPERIENCE
BUSINESS MANAGER
Bullock, Bennett & Associates Bertram, TX May 2023 - February 2024
• Set up projects, and timesheets, monitor & prepare utilization reports, client invoicing, maintain vacation accruals, bank reconciliations & deposits. Contract review training, and budget reports. LOCATION LEAD/TX ADMINISTRATIVE SUPERVISOR
WSP USA Inc. Austin, TX April 2005 - March 2023
• Supervise & train TX Office Administrators
• Assistant for Sr. Vice President & Area/Office Manager
• Negotiated pricing agreements with vendors and suppliers based on organizational needs.
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• Reviewed existing contracts with vendors and suppliers to ensure compliance with company standards.
• Assessed employee performance evaluations and recommended changes or improvements as needed.
• Facilitated communication between different teams within the organization through regular meetings.
• Monitored inventory levels of supplies needed for daily operations and ordered additional items when necessary.
• Created comprehensive onboarding processes and activities to acclimate new hires.
• Cultivated a positive organizational culture and work environment to motivate employees.
• Manage overhead & cash flow.
• Vendor/Client/Project Setups, purchase order request
• Manage office logistics and relocations
• Travel arrangements & Expense reports for Sr. Management PROJECT REVENUE ACCOUNTANT
WSP USA Inc. (Wood PLC) Austin, TX May 2012 - May 2013
• Identified discrepancies in billing processes and performed corrective actions as needed.
• Performed month-end close activities, including journal entries, reconciliations, accruals.
• Reviewed contracts and determined appropriate treatment for revenue recognition purposes.
• Researched billing discrepancies and resolved them in an efficient manner. Invoicing, write-offs, expense corrections
• Prepared and analyzed financial statements to provide accurate revenue reports.
• Conducted variance analyses between budget and actual results for revenue accounts.
• Monitored accounts receivable and ensured timely collection of payments.
• Risk Authorization: Validate signatures based on the level of Authority requirements.
PROJECT COORDINATOR
WSP USA Inc. (Amec Foster Wheeler) Kabul, Afghanistan April 2011 - May 2012
• Deputy Supervisor and manger over 27 Afghan employees & facility operations
• Human Resource Manager: HR processes, employee hiring, training, furloughs, LWOP, terms & consultations
• Project Setups & vendor management - negotiate vendor pricing.
• File international medical claims
• Research and resolve payroll issues
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• Process Expats international travel and processing in/out of the country ACCOUNTING MANAGER
WSP USA Inc. (MACTEC) Austin, TX December 2006 - May 2011
• Researched complex accounting issues and provided solutions to management team.
• Ensured timely payment of invoices from vendors or suppliers according to contractual agreements.
• Tracked expenses and revenues against budgets and forecasts and reported variances.
• Created reports summarizing current financial status by collecting analyzing and presenting key data points.
• Perform weekly reconciliations for project accounting production processes.
• Analyze office operations regarding WIP -billed and unbilled receivables.
• Monitor utilization of staff
A/P REPRESENTATIVE
WSP USA Inc. (MACTEC) Alpharetta, GA April 2005 - December 2006
• Vendor Payments
• Load vendor invoices into electronic filing system
• Process vendor invoices for 10 different offices and large subcontractors.
• Review & Process employee expense reports
OWNER/CEO
Mack-Townsend Distribution Lithonia, GA January 2004 - March 2005
• Start & Managed company
• Marketing, Sales & Business Development
• Payroll, A/P, A/R & collections
• Hire, manage, train staff
• Coordinate the operation of distributing goods.
• Organizing, planning & scheduling
DRAW ACCOUNTANT
JPI Irving, TX January 2000 - December 2003
• Review construction draws, prepare & submit final draw packages to lenders for payment
• Set up & analyze Job Cost budgets
• Construction receivable journal entries, interest & swap journal entries
• Reconcile note payables and construction receivable accounts.
• Preparation & submission of repay wires between projects & service companies
• Release draws to the bank related invoices for payment.
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ACTIVITIES AND HONORS
• Willing to travel/relocate
• Notary Public
• CASA (Court Appointed Special Advocate for foster children)
• African New Life Child Sponsor
• Serve the homeless weekly
LANGUAGES
English:
Professional
Korean:
Elementary
REFERENCES
References available upon request.
Contact this candidate