Desktop Support Technical

Resume of James Fudge

ad6qfq@r.postjobfree.com

Summary

Insightful, results-driven IT professional with 20+ years working in Technical Support roles coupled with my Technical Skills have given me strong ability to continue to grow in small to large companys. I have 12+ years remote support

Broad technical knowledge combined with outstanding leadership abilities and creative problem-solving skills in both strategic and tactical areas. Most current experience OS Windows 7, 8, Windows 10 – Office 365/2016. Experienced with Active Directory and Exchange administration. Combined experience with Desktop Support, Helpdesk, and Administration. I have used many Helpdesk Software- Remedy, Magic, Service Now etc.

Experience Synopsis

Professional Experience

Carrera- IDEMIA - Xpanxion SHR, Nashville, TN / Bloomington, MN May Everything2019– Present

Imaging Tech / Agency CW / Manufacturing / Identity & Security NA

Remote Support- PC’ laptops, using SCCM and Ghost. Windows 7, 10.

Troubleshoot any issues during and after testing of images that are installed. Received incoming tickets for all break fix issues-service center requests created Service Now Incidents, Tasks.

Responsible for technical, maintenance, and operational phone-Remote support via PC Anywhere, Go To Assist, VNc, Skype Business of personal computer and LAN /WAN hardware and software.

Responsible for all asset management, new computer deployments, all OS updates Windows 10 office 365, Pxe imaging, configuring and roll outs.

Telephone System Local Administrator, VOIP, “Intertel” SOFTWARE-Remote Admin -

Associated duties include the troubleshooting of software, and hardware. Problems, educating, and assisting end-users including installing workstations on Point of Sale POS, Active Directory networks corporate E-Mail, Lotus Notes and remote host printing.

Data Base administrator, Exchange Administrator, Remote Support via PC Anywhere, Go To Assist. Daily responsibilities include, supporting end users, troubleshooting software and hardware problems, training end users in the PC/LAN environment, and performing basic network administration, desktop administration of all MS Apps, Operating Systems Windows 3.11 to Windows 8-10, all office products up to Office 365/2016, SCCM, Disk Encryption and Active Directory.

Unix -Linux password admin force logs off, etc. and Unix/Linux, 1st Level Support. Administrator Exchange, and Security Server, TS Server and several Application

Carrera – CCARS, San Diego / Minneapolis, MN November 2016 – May 2019

Desktop Support on site & (Remote)

This was a delivery

MAC – MSP Airport, Minneapolis, MN February 2016 – November 2016

Sr. Desktop Support Specialist

Contract position pre-Win 7 upgrade project. Prepared via remote access laptops for XP to Win7 upgrade for all laptop end users.

Break/fix support all end user issues. Peripherals, hardware and software.

Remote Support via PC Anywhere, Go To Assist.

Supported end users, troubleshooted software and hardware problems, trained end users in the PC/LAN environment, and performed basic network administration, desktop administration of all MS Apps, Operating Systems Windows 3.11 to Windows 8-10, all office products up to Office 365/2016 and Active Directory.

Unix -Linux password admin force logs off, etc. and Unix/Linux, 1st Level Support.

Administrator Exchange, and Security Server, TS Server and several Applications Servers. Desktop Services Tech/ Helpdesk. Various other I.T. assignments. Fully SIDA badged.

ECMC, Oakdale, MN April 2014 – January 2016

Desktop Service – NOC

Associated duties include the troubleshooting of software, and hardware, problems. OS primarily Windows 7, some XP/Mac.

Additional duty’s included OS refresh XP to Win 7, special projects: configuring and distributing all new laptops/desktops thru out the company. 200+ end users. Also, included educating, and assisting end-users on a personal level including installing workstations on Active Directory networks corporate E-Mail, Office Pro 2007-2010, and remote host printing.

Data Base administrator, Exchange Administrator, Remote Support via PC Anywhere, Citrix Shadowing, VNC, and Cherwell Desktop Support, as well as some additional admin responsibilities.

Phone support of Intertel Phone system, Cisco VOIP system. Daily responsibilities include, supporting end-users, troubleshooting software and hardware problems, training end users in the PC/LAN environment, and performing basic network administration, desktop administration of all MS Apps,

Operating Systems – Windows 7, XP and Active Directory. 1st level support of Administrator Exchange, and Security Server, TS Server and several Application Servers. Developing and maintaining technical expertise in the maintenance and Citrix (with WYSE/HP Terminals) Thin Client and some Cisco products as well as technical support of end users attached to Citrix ensuring security and disaster recovery. IP over Voice Admin, Voice Exchange E Mail Administrator.

Dell, Eden Prairie, MN February 2014 – March 2014

Desktop Support

Windows 7 and office 2010, Outlook, Mobile handheld Devices: iPhone, iPhone, BlackBerry, Android Contracts.

Desktop Support on site. Supported Internal Incoming Call Center.

Desktop, Laptop, Some Server Room Support. Responsible for technical, break fix, maintenance, deployment and operational support of personal computer and LAN / WAN hardware and software, Blackberry, iPhone, iPad, for Corporate Offices and all Off Site Location. Supported, configured, prepared all new computers, laptops, desktop for end user deployments.

Unpacked, configured, added each unit to assets tag management systems. Rolled out each new computer to end user. After deployment returned all end of use lease equipment to leasing company.

Responsibility included upgrades from XP operating system to Windows 7. Primary OS XP/Windows 7&8. Office and all MS Products. Lead role in companywide“new laptop deployment to 200 end users” Software used for deployment “Ghost Imaging software”. Blackberry device software configuration, BES server administration. Blackberry Desktop Manager, installations, break/fix, sync issues.

Telephone System Local Administrator for both “Nortel” and “Cisco VOIP” Voice over Internet. Associated duties include the troubleshooting of software, and hardware, problems. Additional duties included educating, and assisting end-users on a personal level including

Installed workstations on Active Directory networks corporate E-Mail, Office Pro 2007, and remote host printing.

Data Base administrator, Exchange Administrator, Remotes Support via PC Anywhere, Citrix Shadowing, VNC, and Magic Help Desk Administrator, as well as some additional admin responsibilities.

Supported end-users, troubleshooted software and hardware problems, trained end users in the PC/LAN environment, and performed basic network administration, desktop administration of all MS Apps, Operating Systems, for both 2000 and XP and Active Directory.

Administrator Exchange, and Security Server, TS Server and several Application Servers.

Developed and maintained technical expertise in the maintenance and Support of various NT, 2000, and XP, MS Office Products, Software used for deployment “Ghost Imaging software”. Citrix (with WYSE/HP Terminals) Thin Client and some Cisco products as well as technical support of end users attached to Citrix ensuring security and disaster recovery, IP over Voice Admin, Voice Exchange E-Mail Administrator.

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