Patient Care Team Lead
Resume:
Bridget Mackey
A dynamic healthcare professional with vast work experience in patient care.
Lake Wylie, SC 29710
ad6q8m@r.postjobfree.com
Due to the recent update of COVID cases decreasing and the new phase from pandemic to endemic my temporary employment with SCDHEC through (Recruiting Solutions Temp Agency) decided to decrease staff due to state funding. As of April 13, 2022, my role as a Case investigator Team Lead ended.
I am now exploring opportunities that will allow me to pursue an organizational role in healthcare for which my Bachelor's of Science degree in Healthcare Administration will help me take full advantage of my extensive years of clinical experience and leadership skills. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
RMA II BSHA- Telepresenter (Seasonal)
Atrium Health/ Advocate Health-Levine’s Children - Charlotte, NC September 2022 to Present
• Assists physicians and advanced clinical practitioners with patient care, clerical, environmental, and organizational tasks. May assist with administrative duties including scheduling appointments, maintaining medical records, billing, and coding for insurance purposes.
• Prepare and administer medications as directed by a physician. Provides information to patients so they may fully utilize the benefit from the practice service.
• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently
• Interview and record patients' medical information and measure their vital signs,
• Updates health maintenance at patient visit, accurately identifies medication changes and updates allergy information at each visit
• Utilizes standard precautions, complies with policies and other Regulatory Agency standards
• Completes CLIA approved waived laboratory tests and practice-specific diagnostic testing in adherence to CLIA standards
• Conduct Point of Care testing (POCT) per standing order/provider order. Performs Quality Control and maintenance for Point of Care in-office lab procedures, as applicable
• Responsible for the development and implementation of a treatment plan.
• Lead lower-level staff by providing direction and training
• Collect, prepare and log blood, tissue or other laboratory specimens.
• Ensures ordered laboratory and diagnostic tests are tracked and logged, and that the care team is presented with test results
• Function as an EMR super user
• Complete all annual in-service, education and/or training required to maintain professional standards
• Complete annual unit-based project
• Assist with youth ages 5-18 in the Mecklenburg County school- based system and also Camp Thunderbird( YMCA- Greater Charlotte area) in POC testing / labs during sick visits onsite and preparing them to be seen by a physician on our Community virtual visit on demand which is through our Tyto- care equipment that’s setup onsite
Public Health COVID-19 Case Investigator Team Lead/Mentor (remote) SC DHEC - Charleston, SC
August 2020 to April 2022
• Mentored incoming new hires for COVID-19 Case Investigation. Chosen by management as the "best" mentor she had over a group of 15 other mentors.
• Manage along with Co Team Lead on daily processes, updates and scheduling on a daily team roster to make sure the team communication updates were given and understood with a group of over 25 case investigators daily.
• Held and manage daily morning team meetings on Teams Invite chat going over updated and frequently process changes and left the forum open for questions/concerns.
• Investigated positive cases to inform them of their test results.
• Attend daily huddles with EPI leaders to discuss new or outdated processes from the CDC or DADE.
• Assist case investigators with educating K-12, college students, long term care and prison cases in the importance of isolation and quarantine in order to mitigate the spread of COVID.
• Manage over 25 case investigators as a team lead on a daily basis making sure cases are investigated and closed out in a timely manner.
• Case investigators reported to me throughout the day when more assignments were needed to be investigated and when questions or concerns needed to be answered or sent up to EPI. Pharmaceutical Healthcare and Sales Territory Representative (Part-time) Watertree Health - Florida Keys, FL
February 2020 to February 2022
• Managed over 25 stores in SC/ NC area
• Established and maintained relationships with Pharmacies and local healthcare providers
• Presented prescription discount cards products
• Provided outstanding customer service
• Was able to showcase product knowledge and address the concerns of Pharmacies
• Scheduled meetings with prospective Pharmacists and Providers
• Handled all prospective client correspondence, including In-store visits
• Identified sales opportunities and acted on leads
• Consistently met or surpassed quotas sales per quarter
• Responsible for pharmaceutical sales
• Generated 200 leads per month
• Consistently met or surpassed quotas of 200 sales per month
• Ranked in the top 75% of my organization and in the top 10 in my territory Sales- Beauty Consultant
Mary Kay Inc - South Carolina
August 2017 to August 2020
Built lasting and strong vendor relationship through successful support towards sales goals and business practices
Marketing beauty product catalogue through multiple channels of communication to drive sales Kept abreast of products and methods of marketing them so they match unique needs of the customer Providing a personalized service that assist customers to find unique solutions for their beauty needs Managing suitable execution of transactions by employing multiple payment and shipping methods Conducting on-site products presentations to illustrate effectiveness of products Ranked top 10 in sales group for the 1st year
RMA II BSHA
Atrium Health - Charlotte, NC
October 2000 to February 2020
Administrative assistant, ordering office supplies, training clinical new hires, leading team morale, clinical team lead role, assistance to the Bariatric Director, faxing documents both clinical and clerical.
• Performed blood draws
• Point of Care Testing
• Obtained patient vitals
• Provided patient care
• Performed in-office procedures
• Triaged patients
• Responsible for scheduling patients for appointments
• Assisted with insurance verification
• Responsible for back-office duties
• Ordered labs
• Administrative duties
• Administrating drug testing (breathalyzer and urine test) Education
Bachelor of Science in Healthcare Administration
Kaplan University - Davenport, IA
September 2010 to June 2013
Skills
• Excel (10+ years)
• Sales Experience (10+ years)
• Microsoft Word (10+ years)
• Workers' Compensation (10+ years)
• Microsoft Powerpoint (10+ years)
• Leadership Experience (5 years)
• CPR (10+ years)
• EKG (10+ years)
• EMR (10+ years)
• Epic (7 years)
• Injections (10+ years)
• Patient Care (10+ years)
• Receptionist (10+ years)
• Vital Signs (10+ years)
• Data Entry
• Customer Service
• CPR Certified
• EHR
• Filing
• Medical Records (10+ years)
• Phlebotomy
• Scheduling
• Venipuncture
• EMR Systems
• Training & Development
• Program Development
• Esthetic Laser Treatment
• Medical Office Experience
• Customer Service (10+ years)
• Sales Experience
• Marketing
• Telecommunication (10+ years)
• Telemarketing (10+ years)
• Organizational Skills (10+ years)
• Community Outreach (5 years)
• Computer Skills (10+ years)
• Spanish
• Medication Administration (10+ years)
• Medical Office Experience (10+ years)
• Primary Care Experience (10+ years)
• Communications (10+ years)
• Data Analysis Skills (6 years)
• Patient Service Experience (10+ years)
• Time Management (10+ years)
• Microsoft Excel
• Microsoft Office
• EHR Systems
• Experience Administering Injections
• Medical Scheduling
• Schedule Management
• Laboratory Experience
• Employee Orientation
• Business Consulting
• Triage
• Hospital Experience
• Medical Coding
• ICD-10
• Anatomy Knowledge
• Clerical Experience
• HIPAA
• Office Management
• Cerner
• Insurance Verification
• Medical Terminology
• Medical Billing
• Supervising Experience
• Recruiting
• CPT Coding
• Phone Etiquette
• Transcription
• Community Outreach (10+ years)
• Benefits Administration
• English
• Nursing
• Mac OS (10+ years)
• Windows (10+ years)
• Travel Nursing
• Vital Signs Experience
• Medical sales (3 years)
• Leadership
• Sales
• Negotiation
• Public health
• Typing
• ICD-9
• Pivot tables
• Patient monitoring
• SharePoint (4 years)
• Citrix
• Accounting
• Marketing (10+ years)
• Public health (3 years)
• Administrative experience
• Data collection
• Microsoft Powerpoint
• Customer support (10+ years)
• Epic
• Administrative & Businesses Operations (3 years)
• Documentation review
• Administration and Operations (5 years)
• Communication skills
• Process management
• Computer skills
• Business analysis
• Case management
• Acute care
• Managed care
• Analysis skills
• Microsoft Word
• Office experience
• Territory management
• B2B sales
• Marketing Advertising (5 years)
• Public relations (5 years)
• Beauty Consultant (5 years)
• B2B marketing (5 years)
• Facebook Advertising (10+ years)
• Adobe Acrobat (10+ years)
• Social media marketing (10+ years)
• Public relations (10+ years)
• Public health (5 years)
• Project management
• Computer literacy
• EHR systems
• Account management
• Organizational skills
• Microsoft Access
• Microsoft Outlook
• Windows
• Product management
Languages
• English - Expert
Awards
Cum Laude GPA 3.5
June 2013
Certifications and Licenses
RMA
Certified Medical Assistant
BLS Certification
CPR Certification
AED Certification
Diversity & Inclusion Certificate
June 2016 to Present
CCMA Certification
AHA Certification
Groups
National Society of Collegiate Scholars
June 2013 to Present
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