Customer Service Human Resources

Lylandra Allee

**** * ***** **

Pueblo, CO *****

Phone: 316-***-**** E-mail: ad6q8g@r.postjobfree.com

Professional Summary

Military veteran and seasoned scheduling manager with broad-ranging expertise in operations management and program administration. Highly skilled in overseeing program planning and championing strategic visions. Exceptionally focused and with an outstanding work ethic and community service record. Adept at handling multiple simultaneous volunteer tasks with the highest degree of accuracy and professionalism. Seeking a rewarding career that offers both the opportunity to learn and grow.

Professional Skills

Scheduling

Customer Service

Windows Office

Computer skills

Human Resources

Writing and Enforcing policy

Leadership Training

Salesforce/Hemasphere Staffing system.

Suntronic and Ruby Pos

Friendly

Adaptability

Team Player

Organizer

Dependability

Prioritizing

Work History

Scheduling Manager American Red Cross Wichita KS Dec/11 - Nov/23

Knowledge, understanding, scheduling practices, oversite of process, management of timekeepers and schedulers, and internal and external customer service. Ensuring all National and local agreements are a when staff conduct their tasks. Process for hiring and training new staff. Ensuring schedules for over 160 staff are on time and without errors. proficiency with the full Microsoft Office suite of products. Provide Personnel Support: Provides development training and coaching.

Manager Mulvane Fast Trip Mulvane KS Aug/06 – Jan/12

Assisting and monitoring communications between employees, add and reviewing store policies, facilitating work schedule changes, providing prompt and accurate service for customers, and communicating with vendors. I was also in charge of placing orders using Motorola CSV device and staying within budget due to overhead. Programming cashier system and loss prevention.

Bus Driver Durham School Districts Wichita KS Aug/03 – Jan/07

Providing safe and reliable transportation for students to and from schools and field trip locations. Prioritize vehicle maintenance by conducting pre and post trip vehicle inspections. Provide support to students by assisting with boarding and exiting the bus. Using good verbal communication skills. Compliance with DOT regulations and drug testing.

Line Lead Yingling Aviation Wichita KS Jun/98- Jul/01

Ensure the following tasks are performed by line staff in an efficient and timely manner.

Perform duties related to aircraft arrival, including meeting aircraft, guide pilot in parking, and set wheel chocks as required. Towing aircraft into service areas, and or hangars. Tow and move aircraft to customer hanger and or requested location. Fuel aircraft with appropriate type of fuel within regulations and FAA guidelines. Provide other services to customers as needed including carrying/unloading luggage, planning for transportation within the city, cleaning aircraft. Communicate all customer requests for service or other related services to customer service. Perform facility inspections to ensure hangar doors closed and equipment secured away. Fuel vehicles as necessary and do simple maintenance checks including checking the oil. Fuel the GPU, the pre-heater and other equipment, as necessary. Communicate with other shifts to ensure smooth transition of duties and responsibilities. fuel commercial aircraft at airport terminals.

67S Scout Helicopter Repairer US Army Ft Bragg NC Jan/94 - May/96

Supervises and performs maintenance on OH-58D helicopters. Removes and installs aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions, mechanical flight controls and their components; services and lubricates aircraft and subsystems; prepares aircraft for inspections and maintenance checks; performs scheduled inspections and assists in performing special inspections; performs limited maintenance operational checks and assists in diagnosing and troubleshooting aircraft subsystems using special tools and equipment as required; uses and performs operator maintenance on tools, special tools and aircraft ground support equipment; prepares forms and records related to aircraft maintenance; performs air crewmember duties; provides technical guidance to subordinate personnel; performs operational checks and scheduled inspections; diagnoses and troubleshoots malfunctions in aircraft subsystems; supervises and provides technical guidance to subordinate soldiers performing aircraft and subsystem maintenance and evaluates the technical training program; evaluates maintenance operations and facilities for compliance with directives, technical manuals, work standards, safety procedures and operational policies; performs maintenance trend analysis and applies production control, quality control and other maintenance management principles and procedures to airplane maintenance operations; plans, conducts and supervises airplane technical inspections; computes basic weight and balance records; participates in maintenance test flights; ensures compliance with aircraft configuration control, Army Oil Analysis Program and test measuring diagnostic calibration.

Education

Butler County Community College Wichita, KS HS Diploma graduated 1993.

Butler County Community College 2012 to 2012 one semester

Certification

Manager Essentials: Collaboration Across Organizational Teams

Manager Essentials: Conflict Resolution and Difficult Conversations

Manager Essentials: Employee Relations

Power Hour: Addressing Inapt. Behavior

Manager Essentials: Managing in the Red Cross Culture

Power Hour: Building Trust

Manager Essentials: Performance Mgmt. & Employee Development

Power Hour: Handling Difficult Convo. Manager Essentials: Managing a Remote Workforce

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