Customer Service Sales Representative
Resume:
Angela Wivoda
Saint Cloud, MN *****
ad6q8a@r.postjobfree.com
To have a rewarding and challenging career with a company that appreciates new and innovative thinking and utilizes my sales and customer service skills. I would like to be instrumental in the growth of, and help in building new revenue through increased sales and customer relations abilities. A corporation that rewards Employees with bonus and incentives for giving 110 percent every day Authorized to work in the US for any employer
Work Experience
Medicare Sales Representative
ASSURANCE IQ - Seattle, WA
April 2023 to Present
Medicare Sales
Ahip
Medicare Advantage Sales.
Acquiring multiple state license
Customer Service Representative
Blue Cross Blue Shield - Virginia, MN
September 2017 to May 2023
I worked from home with with additional responsibilities the last 5 years. Worked in a fast paced call center in the provider line of business, both in/out of State. I worked with providers, hospitals, clinics, ambulances, and ancillary providers advising plan benefits and issues that come up for processing claims for several different lines of business including PPO, HMO, Federal and State of Minnesota plans as well as out of state for other Blue Cross Blue Shield Members. I take the extra effort to educate the providers on our medical policies as well as the requirements for updating credentialing, etc. I advise on prior authorization, appeals, managed care, utilization management and follow up as needed while navigating 25 multiple systems toggling between 2 monitors as well as other duties as assigned.
Owner/CRTS Senior Relocation Transition Specialist Caring Transitions - Minnesota, MN, US
January 2013 to December 2016
Franchise Owner Senior Relocation, Moving Specialist Downsizing, Estate Sales, Liquidation of home owners belonging, sales and marketing. Appliance Sales Specialist
Lowes, Inc - Hibbing, MN
January 2006 to December 2010
Responsible for the sales of appliances and other merchandise, special orders and scheduling installation of appliances and customer service in all areas of appliances as well as the Kitchen Cabinet Department. Prepared displays, signage, and promotional materials. Met and exceeded sales expectations for myself as well as the department.
Coordinated Installations and Deliveries
Visual Merchandise Coordinator
Jo-Ann Etc
Sales/Design Consultant
Advance Companies - Fridley, MN
January 1995 to December 1999
Managed Showroom of Floor coverings, Cabinetry & Window Treatments Handled Complaints and Customer Follow-ups Hired Sales Consultants & Installers Coordinated Job Installations with the Installers Ordered Supplies and Merchandise for the Store
Education
Associate's degree in Interior Design and Home Furnishing Sales Century College - White Bear Lake, MN
September 1993 to December 1996
Associate's degree in Clerical
Hibbing Community College - Hibbing, MN
September 1986 to August 1988
High school diploma
Hibbing High School - Hibbing, MN
September 1984 to May 1986
A.A. in Medical Coding
Hibbing Community College
Skills
• Microsoft Word (6 years)
• Medical terminology (6 years)
• Data entry
• Medical Records (6 years)
• Scripting
• Typing (10+ years)
• Microsoft Excel (4 years)
• HIPAA
• Retail sales (10+ years)
• Excel (4 years)
• Past experience (10+ years)
• ICD-9 (2 years)
• ICD-10 (2 years)
• English (10+ years)
• Floral Design (6 years)
• Microsoft Powerpoint (2 years)
• Power Point (2 years)
• Sales
• Medical office experience
• Medicare (4 years)
• Microsoft Office (8 years)
• Customer service (10+ years)
• Microsoft Outlook
• Healthcare (4 years)
• CPT coding (2 years)
• Medical Billing
• Medical coding
• Outside sales
• Computer literacy (10+ years)
• Sales support
• Conversion optimization
• ICD coding (2 years)
• Basic math
• Insurance verification (4 years)
• Utilization management (4 years)
• Utilization Management
• Managed Care
• Anatomy Knowledge
• Customer service
• Telemarketing
• Sales
• Typing
• Retail sales
• Outside sales
• Windows
• Clerical experience
• Medical terminology
• Microsoft Access
• Medical records
• Medical coding
• CRM software
• ICD-9
• HIPAA
• Scripting
Certifications and Licenses
Insurance Producer License
Life & Health Insurance License
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