Service Representative Customer

Branick Ngombi Wangia

***** ****** **** **

Glenn Dale, MD, 20769

Phone: 240-***-****

Email: ad6q87@r.postjobfree.com

Objective

Detail-oriented and highly motivated Customer Service Representative with over 2 years of experience in providing excellent customer support and resolving complex issues. Seeking to leverage my expertise in customer relations, problem-solving, and communication to contribute to the success of [Target Company]

Professional Experience

DERVAN HEALTHCARE SERVICE, SE, WASHINGTON,D.C.

CUSTOMER SERVICE REPRESENTATIVE (04/2022 -Current)

- Handle an average of 50+ customer inquiries per day via phone, email, and chat, ensuring timely and accurate responses.

- Resolve customer complaints and issues efficiently, improving customer satisfaction rates by 15%.

- Assist customers with product information, order processing, returns, and refunds, maintaining a high level of service.

- Collaborate with sales and technical support teams to address complex customer needs and provide comprehensive solutions.

- Document and update customer interactions and transactions in the CRM system, ensuring accurate records for future reference.

- Participate in regular training sessions to stay updated on product knowledge and company policies.

- Gather and enter sufficient information about potential cases.

- Applied HIPAA privacy and security regulations while handling patient/client information

- Assisted with the completion of medical forms.

- Build customer relationships and rapport by educating consumers on the clients we represent.

- Coordinate calls with business owners and potential investor

DHL SUPPLY CHAIN COLUMBUS, OH (REMOTE)

Sales Support Representative (03/2020)- 12/2022)

Prepared documents for meetings including agendas, minutes and presentations.

Managed front desk operations such as answering phones and responding to emails.

Maintained a professional demeanor while interacting with internal and external customers via phone or email.

Created reports detailing shipment information such as quantity received or shipped out, product availability.

Managed the distribution of workload to employees in the building.

Received and processed incoming orders, ensuring accuracy of information.

Implemented a new system for tracking and ordering office supplies, resulting in a 20% reduction in costs and a 15% improvement in inventory management.

Consistently met or exceeded monthly sales targets, achieving a 95% conversion rate.

Collaborated with the sales team to share best practices and contribute to a positive team environment.

Demonstrated in-depth product knowledge to provide accurate information and address customer inquiries.

Built and maintained strong customer relationships through exceptional communication and follow-up.

Utilized CRM software to record and track customer interactions, sales leads, and outcomes.

Education

BACHELOR’S DEGREE (Environmental Science)

- University of Buea, Cameroon.

HIGH SCHOOL DIPLOMA

- Bishop Rogan College, Cameroon

Skills

- Excellent Communication

- Customer Relationship Management (CRM)

- Conflict Resolution

- Problem-Solving

- Time Management

- Multitasking

- Attention to Detail

- Team Collaboration

- Proficiency in Microsoft Office Suite

- Proficiency in Zendesk, Salesforce

Available upon request.

Contact this candidate