Customer Service Los Angeles
Resume:
LORETTA L. ATUATASI
**** **** ******* ******, *******, CA 92804
ad6q5t@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Over 20 years’ experience in freight forwarding industry.
Supervised staffs of 10 to as many as 30 (Air/Ocean Customer Service, Operations, Special Accounts Team and Warehouse)
Maximizing profitability through superior customer service
Skilled in freight consolidation, air and ocean transport; strong knowledge of export compliance, tariffs, carriers, rates, services and routes
PROFESSIONAL EXPERIENCE
July 2017 to May 2023 Air Menzies Intl, Los Angeles, CA
Customer Service Lead
• Co-load main business is servicing forwarders and overseas offices.
• Following up on orders, coordinating pickups, booking shipments, and making sure that all documentation is available to export cargo. Making sure that shippers are known all the standard requirements to export cargo internationally.
• All aspects of operations in negotiating rates, bookings, and processing shipments.
• Quoting both internal and external customers
• Service main overseas account – Mondiale
May 2015 – June 2017 Agility, Carson, CA
Export Manager
• Manage both air, ocean, Princess Cruise, operations, and customer service.
• Work closely with the sales force to meet quotes and RFQ’s.
• Manage a team of 11 employees.
• Conduct annual performance reviews for staff.
• Monitor P&L
• Follow GP to make sure that we are within certain percentages.
• Work with the team to make sure that we meet our numbers monthly.
• Troubleshoot for internal and external customers.
• Assist other office with training in the AS400 (Control) System for air and ocean.
• Maintain office supplies.
• Coordinated bonded cargo coming across the border with timely exporting.
• Negotiate rates with air and ocean carriers.
• Bookings with airline and steamship lines
• Service accounts as TE Connectivity, WDC/HGST, Plantronics, OSI, Fabrinet, Studex, Dairy America and GE Sept 2013 to Mar 2015 Dachser USA Los Angeles, CA
Air Export Manager
• Handled all aspects of air exports (picking up cargo, coordinating data entry of shipments and closing of consolidations to meet cutoffs with the carriers)
• Coordinated pallets/units overseas (manifesting / coordinating what cargo is loaded on to pallets)
• Conduct annual performance reviews for all department staff.
• Handled the gateway coordinated booking with the airline carriers for both regular consolidations, hazardous material, perishable cargo and oversize cargo.
• Negotiated rates with carriers.
• Service accounts such as 3M Unitek, Studex, Carlton Forge-Alcoa, Forge Metals, Science Care and TSE Brakes Oct 1995 to July 2013 CEVA Logistics, Carson, CA
Export Supervisor
Provide daily guidance, leadership and overall support on any issues relating to operations, communication, human resources, revenue enhancement, standardizing procedures, systems applications, and executing processes to meet customer needs.
Handled all aspects of air exports (picking up cargo, coordinating data entry of shipments and closing of consolidations to meet cutoffs with the carriers)
Personally, coach, train and mentor direct reports and provide career development opportunities though training and quality management activities.
Conduct annual performance reviews for all department staff.
Recruited and hired qualified candidates.
Ensure customer satisfaction remains a primary focus.
Analyze complex problems and develop alternative solutions.
Plan, organize and manage multiple projects and set priorities.
Primary contact for compliance with customers.
Handled the gateway coordination booking with the airline carriers for both regular consolidations, hazardous material, perishable cargo, and oversize cargo.
Negotiated rates with various airline/steamship carriers.
Co-loaded ocean freight with Vanguard or Shipco going all over the world.
Keeping up with export compliance
Service accounts such as Tyco Electronics, Medtronic’s, American Honda, Beckman Coulter, Oshkosh/JLG, Pt Newmont, St. Micro, American Hotel, Deutsch, Nobel Biocare, Apple Computer and Elo Touch. EDUCATION
June 1980 ICA, PA
September 1985 Harbor College, Wilmington, CA
September 2014 Crown College, Study for BA in Business Management
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