It Support Customer Service

Muhammad Ahsan Nisar

909-***-**** Houston, TX **083 ad6pwq@r.postjobfree.com

Professional Summary

Versatile and dedicated IT Support Specialist with over two years of hands-on experience in providing timely technical support, managing network infrastructure, and ensuring smooth operations in high-paced environments. Proven track record in sales and management, with significant achievements in customer service, sales targets, and financial operations. Skilled in troubleshooting, training, and policy implementation, with a focus on optimizing efficiency and safeguarding data integrity. Bilingual in English and Urdu, proficient in Microsoft Office Suite, and adept at balancing multiple responsibilities concurrently.

EDUCATION

University of Karachi, Karachi Pakistan June 2018

Bachelors of Commerce

EXPERIENCE

O2 Cafe, Houston, Texas May 2024 – Present

IT Support

Provide timely technical support for cafe staff and customers, minimizing downtime.

Manage POS system setup and maintenance for smooth transactions.

Configure and maintain network infrastructure for reliable internet connectivity.

Install and update software applications to optimize operational efficiency.

Implement security measures and conduct data backups to protect against threats.

Train staff on basic IT troubleshooting techniques.

Liaise with vendors for equipment procurement and maintenance.

Conduct audits to identify areas for improvement and ensure compliance.

Implement IT policies to safeguard customer privacy and data integrity.

Provide on-call support during peak hours to address urgent IT issues.

ETISALAT, Dubai, UAE December 2021 – July 2023

Sales Associate

Provided excellent customer service, assisting with inquiries and recommending Etisalat products.

Exceeded sales targets by upselling Etisalat's wireless, internet, and entertainment services.

Operated POS systems accurately and efficiently, ensuring smooth transactions.

Educated customers on product features and benefits to drive informed purchasing decisions.

Stayed updated on Etisalat’s latest offerings through ongoing training.

Collaborated with team members to achieve store sales goals.

Maintained store appearance and merchandising standards.

Resolved customer concerns promptly to foster satisfaction and loyalty.

Managed inventory and restocked shelves as needed.

Implemented strategies to drive store traffic and engagement.

Libas Mahal Clothing Store, Karachi, Pakistan October 2014 – July 2022

Management and Accounting

Led a team of 10+ sales associates, improving customer service and productivity.

Implemented training programs and conducted performance evaluations.

Managed inventory, ordering, stocking, and minimizing shrinkage.

Developed sales strategies, achieving and exceeding monthly revenue targets.

Handled daily financial operations, including cash flow, accounts payable/receivable.

Prepared and analyzed monthly financial statements and reports.

Conducted budget forecasting, variance analysis, and cost control measures.

Managed payroll processing and ensured compliance with regulations.

Reconciled bank statements and performed monthly closing procedures.

Ensured compliance with internal controls and assisted with external audits.

SKILLS

Managing time while having two jobs and school. Fluent in English and Urdu, Proficient in Microsoft Word, Advanced Beginner in Microsoft Excel, Competent in Microsoft PowerPoint

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