Certified Phlebotomist Technician
Resume:
J O A N N A C R U Z
Entry-Level Phlebotomist
INGLEWOOD, CA 90304
ad6pt6@r.postjobfree.com
Reliable and highly motivated Phlebotomist (CPT I) seeking for an opportunity that will help me utilize my communication, compassion, leadership and phlebotomy skills. Up- beat, outgoing and detail-orientated. Aiming to make a positive contribution to any healthcare team.
W O R K E X P E R I E N C E
JC SALES, Los Angeles, Ca
Warehouse Office Clerk, Dec 2020 - June 2021
• Responsible for handling company’s incoming and outgoing merchandise
• Manage the company’s stock
• Prepare outgoing shipments
• Check that orders and complete and not damaged
• Track and log all product inventory, ensuring that there are no discrepancies or losses
• Address and resolve any complaints about products, shipping speeds or damaged items
• Record all receive and shipped items in the computer system
• Count money box and ensure all money is correct
• Provide assistance to customers for in store pick up orders TRANSPORTATION SECURITY ADMINISTRATION (TSA), Los Angeles, CA Transportation Security Officer, Mar 2019 - Dec 2020
• Responsible for providing security and protection of air travelers, airports and aircraft in a courteous and professional manner
• Operating various screening equipment and technology to identify dangerous object in baggage, cargo and on passengers, and preventing those objects to being transported onto aircraft
• Preforming searches and screening, which may include physical interactions with passen- gers, conducting bag searches and lifting/carrying bags, bins, and property weighing up to 50 lbs.
• Controlling terminal entry and exit points
• Interacting with the public, giving directions and responding to inquiries
• Maintaining focus and awareness while working in a stressful environment which in- cludes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations
• Engaging in continuous development of critical thinking skills, necessary to mitigate actu- al and potential security threats, by identifying, evaluating and applying appropriate situ- ational options and approaches.
HUDSON BOOKSELLERS AT LAX, Los Angeles, CA
Bookstore Assistant/Cashier, Dec 2017 - Present
• Check incoming shipments against orders and invoices, and resolve reconciliation prob- lems
• Respond to customers questions about merchandise and policies
• Operate standard office equipment
• Sells merchandise and operate cash registers
• Assist in bibliographic searching and ordering
• Set up and maintain accounts receivable files
• Unload shipments
• Arrange returns to wholesalers
• Balances cash register, including credit card activity, with reports
• Maintain healthy work environment
LEMONADE, Downtown, LA
Marketplace/Cashier/Replenisher, Aug 2016 – Dec 2017
• Assist guest(s) with how the line works
• Provide a warm, friendly and hospitable environment for fellow employees and cus- tomers
• Take guest(s) orders and handle filling plates (according to portion standards) for mar- ketplace station, Land + Sea, braises, etc.; including preparing salads and sandwiches when needed
• Help guest(s) down the line to keep them moving through to the cashier
• Give out samples, suggestions and always keep the guest smiling
• Stock all plates, to-go containers, paper, trays, bowls, utensils, etc.
• Set up the service line based on day-part and place item tags for all items
• Make sure all marketplace and Land + Sea proteins are full and ready by time of ser- vice
• Replenish all Marketplace salads and proteins throughout the day while communicating with the kitchen on what is needed
• Make sure all salads and proteins are completely full and stocked (including backups) before leaving shift
• Prepare hot food dishes and backups when needed
• Prepare coffee and espresso drinks
• Prepare lemonades
• Adhere to the policies, procedures, practices and standards set forth in the Employee Handbook
• Preform other related duties, as required
TRIMANA, Los Angeles, CA
Cashier/Barista, Apr 2015 – Aug 2016
• Responsible for solving complaints in a polite and diligent manner
•
• Responsible for balanced cash draw at closing shift
• Implemented new customer service strategies successfully
• Handling over 100 transactions on a daily average
• Check and restock merchandise
• Bag customer goods in accordance with best practices, ensuring that their items do not get ruined in transit
• Maintain clean and orderly checkout areas and other general cleaning duties, such as mopping and washing dishes
• Handling phone call order
• Excellent at mental math and accounting
• Prompt, efficient customer service with high level of accuracy TRIMANA AT CALIFORNIA SCIENCE CENTER, Los Angeles, CA Barista, Jun 2014 – Apr 2015
• Welcomed customers by determining their coffee interests and needs
• Educated customers by presenting and explaining coffee menu and answering their questions
• Maintained safe and healthy work environment
• Preparing and serving a variety of coffee and espresso drinks, amongst other special- ty drinks, with pastries and ice cream
• General cleaning duties, such as taking out the trash, sweeping, mopping, and wash- ing dishes
• Ensuring that customers beverages are accurate and that customers are fully satis- fied
BROADWAY GOLD CENTER, Downtown Los Angeles, CA
Sales Associate, Jan 2014 – Apr 2014
• Ensure high levels of customer satisfaction through excellent sales service
• Actively seek out customers both in and out the store
• Assess customers’ needs and provide assistance and information on product features
• “Go the extra mile” to drive sales
• Solid communication and interpersonal skills
• Customer service focus
• Remain knowledgeable on products offered and discuss available options
• Bargain prices to ensure that customers are getting the best offer
• Built productive trust relationships with customers and coworkers
• Maintained store clean by dusting and vacuuming
FLAMIN’ TACO, Los Angeles, CA
Cashier, Jan 2013 – July 2013
• Process customer payments by cash, debit and credit cards
• Keep area clean, organized and stocked
• Restocked counter supplies
• Responded to customer orders and complaints
• Served food
• Ensure that customer experience is satisfactory
• Knowledge of cash management principles and account balancing
• Responsible for balanced cash draw at closing shift
• Refilled supplies
E D U C A T I O N
AUMT Institute, Gardena, CA
Phlebotomy Program, 2024
Los Angeles City College, Los Angeles, CA
Psychology Candidate, Expected graduation, July 2025
• Currently working on my Associates of Arts in Psychology. Expected to transfer to Cal State LA in the year 2025 to complete my Bachelor’s and Master’s Degree. C E R T I F I C A T I O N S
Certified Phlebotomy Technician I, State of California, 2024 A D D I T I O N A L S K I L L S*
• Excellent verbal and written communication skills
• High level of accuracy and strong attention to detail
• Fluent in both English and Spanish, both written and spoken
• Blood drawing
• Patient care
• Organized and great at problem solving
References Available Upon Request
Contact this candidate