Project Manager Management
Resume:
Jonathan F. Jackson, PMP
Arlington, Texas 76006
ad6prz@r.postjobfree.com
SUMMARY
Energetic, resourceful Project Management Professional (PMP) with extensive experience in Fortune 100 environments. Hands on problem solver, whose strengths include leadership, Project Management experience, design & architecting systems solutions, change management, budgeting, scheduling and customer satisfaction. Demonstrated skills in:
Program Management
Technical Lead
Solution Design & Architecture
Project Management
Business Development
Change Management
Account Management
Project Planning
Agile Project Management
PROFESSIONAL EXPERIENCE
NETSCOUT Systems Allen, Texas
Customer Success Manager 2010 to 2024
Responsibilities: Manage Visibility as a Service for Network Monitoring and management for business customers.
HealthMarkets North Richland Hills, Texas
Project Manager 2007- 2010
Responsibilities: Manage software development and implement software development projects for business customers. Integrating Software as a Service (SAAS) and/or cloud computing applications for business customers.
Agilent Technologies, Incorporated Richardson, Texas
Program/Project/Account Manager 1996-2006
Responsibly for total project life cycle which included development of statement of work, project planning, resource and material estimating, solution definition and design, resource scheduling, project planning, change management, customer coordinating, project tracking, task monitoring, resource performance & evaluating and developing the support plan.
Responsibility for complete profit and loss of project, directing project activities with customer teams and users, as well as directing the implementation and testing of the solution.
Managed Projects to deliver telecom network (SS7/IP) Surveillance, Monitoring & Troubleshooting, call detail records and AMA Billing and Business Intelligence systems.
Developed business cases with customer for securing funding of telecom projects.
Sold services to AT&T Communications as sales account manager.
Won strategic sale of SS7 network surveillance and troubleshooting products and services to major telecommunications company to manage their SS7 network.
Hewlett-Packard Company Richardson, Texas
Technical Consultant 1993-1996
Managed SAP/R3 Infrastructure deployments working with large consulting and integration companies to deploy manufacturing, inventory and warehousing applications.
Designed and developed the underlying technical infrastructure based on customer requirements for deployment of SAP/R3 application.
Texas Instruments, Incorporated Dallas, Texas
Field Sales Analyst 1987-1993
Designed solutions and delivering initial TI DLP Products to Fortune 100 companies.
Technical field analyst supporting sales team with RFP and solution quotations.
Systems Programmer/Analyst 1981-1987
Technical lead for UNIX System products on Intel based servers.
Developed UNIX roll-out schedule and product training for entire TI Field engineers.
EDUCATION
Bachelor of Science in Computer Science
Florida Agricultural & Mechanical University – Tallahassee, Florida
Overall GPA: 3.45
CERTIFICATIONS
Project Management Institute (PMI) Project Management Professional (PMP)
ADDITIONAL SKILLS
Microsoft Office suite, MS Visio, MS Word, MS Excel, MS PowerPoint, Outlook, MS Project, Unix, Linux, OpenOffice Suite, Adobe Acrobat, Google Enterprise, SAP/R3 Training, Sarbanes Oxley (SOX) training, Agile Project Management Training, Crosswind Project Management PMP Training
AWARDS/HONORS
Agilent Technologies, Inc. Winners Circle 1998, 2000, Presidents’ Club 2002
Hewlett-Packard Company TMO Winners Circle 1997
Hewlett-Packard Company CSO Achiever’s Club 1994
Texas Instruments, Inc. Analyst of the Year 1988, 1989, 1990
Texas Instruments, Inc. Quota Busters ’88,’ 89, ’90, 91’, 92’
ORGANIZATIONS
Project Management Institute (PMI) PMP
PMI Dallas Chapter
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