Customer Service Home Health

Serena O’Neal

**** *. ***** **. - *******, IL ***28 - (312)241/2764- ad6pos@r.postjobfree.com

SUMMARY AND OBJECTIVES

Over 8 years of Customer Service experience in Food Service, combined with proficient knowledge in administrative and office settings. I am seeking a position which will allow me to diversify my work and experience while utilizing my hard working dedication and my acquired work skills.

EDUCATION

Simeon Career Academy, Chicago, IL

High School Diploma

2002-2006

WORK EXPERIENCE

Security Officer, Allied Barton’s Security, Chicago, IL, February 2011 – Present

Ensured the facility is provided with high quality security services to protect people and property.

Built, improved and maintained effective relationships with both client employees and guests.

Maintained impeccable customer service

Remained flexible to ever changing environment and adapted well to different situations.

Monitored closed circuit television systems and alarms

Reported safety concerns, security breaches and unusual circumstances both verbally and in writing.

Handled security issues or emergency situations appropriately.

Adapted to a Interim Supervisor Promotion, and Executed Supervisor duties while supervisor was on medical leave.

Receptionist, Instant Tax Service, Chicago, IL November 2010– February 2011

Performed administrative and office support activities for multiple supervisors.

Fielded telephone calls, filing and data entry.

Prepared PowerPoint presentations based on summary given

Provided front desk coverage which included sorting mail, and maintaining kitchen and office supplies

Package Handler, United Postal Service, Hodgkins, IL October 2008– September 2009

Cashier/Crew Member, McDonalds Inc., Chicago, IL June 2007– March 2008

Crew Member, Arbys, Chicago, IL November 2006 – April 2007

COMPUTER SKILLS

Basic skills in Formatting and editing business documents

Proficient in Microsoft word, Excel, Power Point, Access, and Publisher

First Aid and CPR certified

Basic Skills with Adobe In Design, Photoshop and Illustrator

REFERENCES

Available upon request

Contact this candidate