Customer Service Call Center
Resume:
Edward Thompson
Douglasville, GA *****
ad6pnk@r.postjobfree.com
My goal is to become associated with a company where I can utilize and enhance my skills and gain further experience while enhancing the company's productivity and reputation. Work Experience
Assistant Manager
Rue21 - Hiram, GA
June 2023 to Present
• Provide managerial, operational, and financial support to the Store Manager
• Drive and maximize store sales, control and minimize shrink, and control payroll within budget to achieve store goals
• Execute company directives for merchandise placement, visual displays, and signage as well as maintain company standards for cleanliness and organization within a store
• Ensure compliance with all company policies and procedures, and follow all safety standards to ensure a safe work and shopping environment
• Demonstrate exceptional customer service
Call Center Representative
T-Mobile - Marietta, GA
February 2021 to June 2023
• Provide effective and timely resolution of various customer inquiries and concerns.
• Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances.
• Deliver exceptional customer service using resource documentation for reference and the automated and training tools provided.
• Meet department productivity and quality standards.
• Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values, organizational requirements, and competencies needed for the Expert role.
Assistant Manager
KFC/TACO - Villa Rica, GA
August 2019 to February 2021
• Ensuring adequate staffing levels are maintained throughout the day
• Making deposits as needed and managing register cash positions
• Leading by example to promote a positive work environment
• Working directly with crew members to ensure their training remains current
• Conducting interviews during hiring events when the store manager is out Pharmacy Technician (Call Center)
Express Scripts - St. Louis, MO
October 2017 to August 2019
• Translate prescriptions filled out by the prescriber and enter information in the patient's profile in accordance with state regulations.
• Quality assurance, prescriber and patient outreach and adverse event reporting.
• Research current and past prescription orders
• Maneuver through several different systems
• Process overrides and work exceptions on prescription orders
• Serve as SME and assist with questions/issues for team members in coordination with supervisor. Order Picker/Packer
Peco Pallet, Inc - Atlanta, GA
May 2015 to October 2017
• moving and sorting goods and materials
• picking, inspecting and packing products
• labeling and boxing products prior to shipping.
• continually stocking/unstocking shelves
• attending to and processing shipments
• helping to complete shipments, process and load orders
• reading orders and placing them in the proper delivery areas Call Center Representative
Comcast - Alpharetta, GA
December 2012 to May 2015
• Effectively works to build a consultative relationship with the customer to create understanding and resolve all issues.
• Sets clear expectations by providing accurate information and transparent communication.
• Takes a consultative approach to finding custom solutions to customers' needs. Resolves customer complaints/concerns through active listening, empathy, professionalism and problem solving.
• Illustrates competencies of a technology enthusiast. Uses multiple tools and systems with ease (billing systems, knowledge base, technical tools etc.) to apply information to any customer interaction.
• Improves customer satisfaction and maximize sales and retention opportunities using up-to-date knowledge of competitive environment, products and services.
• Based on the customers wants and needs, acts as a product consultant, articulating appropriate product solutions, features and benefits.
• Acts as a competitive expert to compare the benefits of Xfinity over the alternative solutions. Education
High school or equivalent
Hazelwood East High School - St. Louis, MO
August 2005 to May 2009
Skills
• EXCEL
• MICROSOFT WORD
• OUTLOOK
• POWERPOINT
• Assembly
• Packaging
• Quality control (3 years)
• Quality Inspection
Additional Information
Skills: Microsoft Word, PowerPoint, Excel, Publisher, Outlook
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