Business Analyst Project Management

Fran Barajas, BHA email: ad6pmg@r.postjobfree.com

Phone: 214-***-****

Experienced professional business analyst skilled in project management, development, process efficiency, consulting, training, with more than 10 years of experience. Hard work ethic, result driven, and loyal team player. Strong operations professional with a Bachelor of Health Care Administration with a minor of Management. SKILLS

Microsoft Office Suites, SharePoint, Outlook, and Excel. Microsoft Teams, Power BI, and Project Management. Experience with Salesforce, Service Now, Agile, JIRA and Leading Reach Platform. Highly adaptive to dynamic environments, detail oriented, strong communications, Certificate of HIPAA Training, Possess knowledge of medical terminology and clinical requirements, capability to manage and coordinate several activities efficiently, lab interphase, end-user trainer, assist go-live support, perform practice assessments, implementation on new practices, provider relations, client relations, and credentialing. EXPERIENCE

UT Southwestern Medical Center- Sr. Business Analyst (Population Health/Analytics Systems) June 2019-Present

Lead IT Project Manager for Cloud Based practices

Implement system build and customization in eClinical Works Application

Implement practices to the network over 500 practices

Lead Sr. Implementation PM for practices joining the network

Lead PM for practices joining the Leading Reach platform to optimize clinical workflow and improve communication and coordination of care during the referral process

Accomplish solving clients issues within the eCW application

Acting as liaison between the eClinical Works Team, ACO Providers, and their practices

Ensure that project documents are complete, current, and stored appropriately

Assist with granting and revoking security access within eClinical Works application

Build security roles and assign roles within eClinical Works for 500 + practices

Work with the eClinical Works team, SAM’s, and project managers on multiple projects, including upgrades, new implementations, server moves, monthly patches, new interfaces, and troubleshooting

Provide support and help new client implementation during the go-live process

Provide support, training, and solve break-fix tickets for over 500+ practices

Implement the eClinical Works Application into primary care physician offices

Develop and implement operational plans for new and existing features in the eClinical Works application

Assists in developing and implementing business strategies in departments to improve operational processing and productivity

Manages projects and serves as primary customer contact

Defines and maintain project plans and schedules

Monitors compliance with definitions of project scope, timelines, and deliverables.

Manages vendor relationships in order to support the UTSCAP Providers

Familiar with EMR such as ECW, Athena, Practice Fusion, and Epic

Familiar with HTLM-7

Familiar with Fast Healthcare Interoperability Resources

PM Lead to move practices 200 practices from the servers to the Cloud StratiFi Health – Strategic Account Consultant; Plano, Texas October-2013 – June-2019

• Accomplish business objectives by identifying and solving client information and processing problems

• Knowledge of Insurance Verification, Revenue Cycle and billing claims

• Knowledge of Medicare Well Med assisted with training providers on Quality Measures

• Assist practices in using the Leading Reach platform to optimize clinical workflow and improve communication and coordination of care during the referral process

• Accomplish business objectives by identifying and solving client information and processing problems

• Proactively identify provider’s needs, resolving and communicating concerns or complaints regarding programs to maintain provider engagement and satisfaction

• Identify project requirements by meeting with clients

• Continuous mindset toward efficiency and process improvement – how to apply technology and processes to improve delivery and efficiency from both the Provider Group and internal perspective

• Analyze operations, determine project scope, and document results

• Develop problem solutions by describing requirements in a work-flowchart and diagram, studying system capabilities, and analyzing alternative solutions

• Prepare clients to use ECW by conducting training

• Provide support and help for new client implementation during the go-live process

• Maintain quality service by establishing and enforcing organization standards

• Prepare reports by collecting, analyzing, and summarizing information

• Contribute to team effort by accomplishing related results as needed

• Responsible for on-site visits to establish, maintain, and enhance the relationship between the company and the clients

• Build trust as a liaison between providers and managers to assist with practice needs

• Interact with various members of the client's team to organize and execute plans

• Perform end to end functional testing between GE, eCW, and EMR interfaces

• Manage and resolve production application to end resolution

• Perform practice assessments to evaluate practices and offer our services Village Health Partners – Manager December 2007– June 2019

• Responsible for the day to day operations of a private busy medical office

• Managed 20+ team members

• Worked closely with the trainers to provide efficient training to meet quality measures

• Improved workflow efficiency for providers and staff

• Monitor the patient schedules to identify potential issues as well as discover opportunities to improve the scheduling for the providers as the providers saw patients as first come first serve.

• Assist with scheduling, rescheduling and cancelling appointments

• Provide and assist with technical support with the EMR as needed Village Health Partners- Organizational Trainer, Medical Assistant; Plano, Texas December 2005-August 2007

Initiated the process of “pre-loading” to make things more efficient in the clinic

Communicated with various insurance companies and patients to verify insurance

Performed documentation in the EHR as a Medical Scribe, gathered information for the patient's visit, and partnered with the physician to deliver efficient patient care

Assist with coordination of scheduling, scheduling and cancelling patient appointment

Roomed patients, perform EKG’s, took vitals, and verified medications. Assist in Procedures ADDITIONAL INFORMATION:

Languages: Native English, and Spanish

Certifications:

Six Sigma Certificate January, 2017

Stagen Leadership Academy May 30, 2019

Scrum Master Certified April 1, 2021

Project Management Certified in process as of 2024

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