Change Management Generative Ai

Rich Durkin, MBA – Accenture Alum

Director of Generative AI Transformation & Change Mngmt

ad6pm1@r.postjobfree.com ● 925-***-****

LinkedIn ● Clayton, CA 94517

A data-driven leader with a proven track record of driving organizational change management and leading generative artificial intelligence (AI) programs to optimize business potential. Proven track record of driving successful adoption of cutting-edge technologies, including Artificial Intelligence (AI), Robotic Process Automation (RPA), and Cloud Computing. Skilled in leveraging modern Generative AI design thinking and data-driven adoption strategies to achieve organizational goals and enhance operational efficiency. Adept at spearheading stakeholder engagement, fostering a culture of innovation, and delivering comprehensive training programs to facilitate smooth transitions and maximize ROI. Strong leadership engagement capabilities combined with expertise in Agile methodologies and organizational change management ensure seamless execution of strategic plans. Trusted advisor with a strong track record to build collaborative relationships and drive sustainable business growth. Areas of Expertise

• Generative AI Technology

• Data-Driven Adoption

• Generative AI Design Thinking

• Business Process Improvement

• Change Management

• Cloud Expertise

• Agile Delivery Expertise

• Program Management

• Large Scale CRM Implementation

• Robotic Process Automation (RPA)

• Lean/Six Sigma Methodologies

• Leadership & Team Engagement

Professional Experience

Slalom, LLC, Walnut Creek 2018 to Present

Director Generative AI

Drive AI change initiatives within Slalom's Business Advisory Services team, focusing on minimizing organizational disruption and maximizing employee adoption. Employ agile methodologies and AI delivery excellence to enhance client outcomes beyond project lifecycle. Serve as a trusted advisor, ensuring adoption and return on investment for AI technology implementations. Collaborate with cross-functional teams to align Generative AI integration with business objectives and organizational structures.

● Trained over 100 end-users at PG&E, facilitating smooth adoption of new Generative AI technologies and processes.

● Leveraged extensive management experience to drive successful change initiatives, resulting in increased operational efficiency and adoption rates.

● Fostered a culture of continuous improvement and innovation, positioning Slalom as a leader in Generative AI change management.

● Executed strategic plans for Generative AI adoption that aligned with clients' long-term business goals, enhancing competitive advantage.

● Established and maintained strong client relationships, recognized as a trusted advisor in AI change management. Accenture's Talent & Organization Enablement, SF 2010 to 2017 Change Enablement Senior Manager

Directed large-scale software transformations in Accenture's Talent & Organization, specializing in cloud CRM and agile methodologies to facilitate behavioral change and ensure successful adoption of new systems. Spearheaded stakeholder engagement initiatives, conducted user story impact assessments, and developed next-generation communication strategies to support end-users.

● Successfully implemented Salesforce Lightning for 10,000 Ericsson sales users, streamlining sales processes and improving user experience.

● Delivered comprehensive training programs and utilized behavioral data to drive adoption, focusing on sustainable change that enhances return on investment (ROI).

Additional Experience

xCelerant

Celerant Consulting Supply Chain Director

Led cross-functional project teams to drive organizational change and improve operational efficiency across various sectors such as Hi-tech, utilities, manufacturing, FMCG, and telecommunications. Implemented Lean and Six Sigma methodologies to streamline processes and enhance productivity. Developed and executed project management strategies to ensure alignment with industry best practices and client objectives. Collaborated with stakeholders to identify bottlenecks and implement solutions for sustainable growth. Facilitated workshops and training sessions to empower teams with the skills necessary to maintain continuous improvement initiatives.

● Increased operational efficiency by applying Lean Six Sigma techniques, resulting in streamlined processes and reduced waste.

● Directed successful change management initiatives, ensuring seamless adaptation to new systems and processes.

● Fostered a culture of continuous improvement, leading to enhanced productivity and team performance.

● Delivered comprehensive training programs to develop in-house expertise in Lean and Six Sigma methodologies.

● Established collaborative relationships with key industry stakeholders, improving project outcomes and client satisfaction.

Education

Master of Business Administration St Mary's, Moraga, CA Bachelor of Arts in Psychology University of California, Santa Barbara (UCSB) Bachelor of Arts in Organizational Communication University of California, Santa Barbara (UCSB) Professional Certifications

Gong Certified Generative AI PM / Change Enablement Certified SAFe Agilist

PM Professional (PMP) Certified

Lean/Six Sigma Blackbelt

Change Management PROSCI Certified

Author: Generative AI Whitepaper Link

“If I asked people what would be a great new innovation for transportation at the time, they would of said a faster horse.” - Henry Ford

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