Operational manager offering outstanding presentation,
communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude.
PROFESSIONAL SUMMARY
C&G Cleaning Service - Operations Managers
11/2011 - Current
The Core Club - Concierge Supervisor
08/2008 - Current
WORK HISTORY
Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, and/or distribution of products
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Manage staff, preparing work schedules and assigning specific duties
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Review financial statements, sales and activity reports, and other performance data to measure productivity and goal
achievement and to determine areas needing cost reduction and program improvement
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Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
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Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
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Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits
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Oversee activities directly related to making products or providing services
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Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency
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Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
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Greet members entering and exiting the club ensuring that only members and authorized guests enter the club
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• Assist the CEO and CFO with off-site tasks
Back-up departments that need help: Accounting Department with Invoices, Membership Department with marketing mailings, suite check-ins and luggage
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• Assisted guests with any special requests during their visits
• Ensures that all guest information and reservation requests are
SKILLS
MS Office Suite (Word, Excel, PowerPoint,
Outlook)
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Lotus Notes 6 for E-mail and calendar
management
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• Internet Explorer
• Leadership/communication skills
• Facilities management
• Project management
• Microsoft Office
• Client account management
• Strong communicator
• Negotiations expert
• Front desk training
• Employee relations
• Listening skills
• Self-motivated
• Staff management
• Customer-oriented
• VIP services
• Operations management
• Hospitality expertise
• Project Leadership
• Business Planning
• Organizational Management
• Marketing
• Production
Springfield High School
Springfield, NY
High School Diploma: All Field of Study
Baruch College
Manhattan, NY • 01/2024
Bachelor of Science: Business Management
EDUCATION
STEVEN LUCAS E: ad6pfu@r.postjobfree.com
P: 646-***-****
A: Hackensack, NJ 07601
Abercrombie & Fitch - Loss Prevention Manager
09/2005 - 08/2008
fulfilled in a professional, prompt, courteous, and efficient manner Assists in merchandising hotel facilities to promote greater familiarity, utilization, and incremental revenues
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Promotes hotel food and beverage outlets and recreational and seasonal activities
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Places dining, leisure, and recreational activity reservations for guests
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Generates standard directions to provide to hotel guests, producing directional cards for most commonly requested destinations
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Assists Sales/Conference Management with preliminary arrangements for groups, including transportation, and golf tournaments
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Coordinates the delivery and placement of arrival amenities for suite guests
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Inspects all VIP arrival guestrooms; Contacts all VIP guests to ensure comfort offer personal service
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Coordinates and presents orientation sessions for new arrivals; Monitors and ensures documentation of services provided in Concierge Logbook
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• Prepares department shift reports
Inspects and maintains overall cleanliness and appearance of the entrance area, Concierge desk, and lobby area, including temperature, lighting, and music
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Oversees and ensures quality food and beverage service in the Lounge throughout the day
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Participates in the coordination of and promotion of holiday and special event programs
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• Trains and monitors the performance of Concierge staff Evaluates individual employee performance, determining improvement and training needs and advancement
requirements
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• Produces weekly schedule for department
• Schedules and participates in monthly staff meetings.
• Investigate external theft by monitoring sales floor
• Investigate internal loss by reviewing Balance Tender Reports
• Perform daily audits
• Detecting and investigating shoplifting and internal concerns
• Operating one of the industries most advanced camera systems
• Utilizing exception based reporting tools
Performing a variety of other investigative techniques provided through comprehensive training program
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• Working closely with local law enforcement and court officials Following all company policies and procedures and ensuring a safe working environment
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Conduct surveillances on the sales floor as well as utilizing the CCTV system to identify, observe, and apprehend or deter individual(s) from committing external theft(s)
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Identify and report to the District Loss Prevention Manager potential internal theft opportunities
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• Prepare prompt and complete reports relative to all theft Sephora Corporation - Loss Prevention Associate
11/2002 - 08/2008
incidents, merchandise recoveries, accident investigations and audits
Develop and maintain a professional relationship with all store personnel as well as local law enforcement agencies, mall security and other retailers
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Operations Conduct store self-audits, checklists, and safety inspections, and communicate findings to the store Leadership team.
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• Detecting and investigating shoplifting and internal concerns
• Operating one of the industries most advanced camera systems
• Utilizing exception based reporting tools
Performing a variety of other investigative techniques provided through comprehensive training program
•
• Working closely with local law enforcement and court officials Following all company policies and procedures and ensuring a safe working environment
•
Conduct surveillances on the sales floor as well as utilizing the CCTV system to identify, observe, and apprehend or deter individual(s) from committing external theft(s)
•
Identify and report to the District Loss Prevention Manager potential internal theft opportunities
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Adhere to all laws and Sephora policies concerning apprehensions, search and seizure and the preservation of evidence
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Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations and audits
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Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned
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Develop and maintain a professional relationship with all store personnel as well as local law enforcement agencies, mall security and other retailers
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Operations Conduct store self-audits, checklists, and safety inspections, and communicate findings to the store Leadership team
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• Assist store leadership with inventory preparation and process Partner with the store and District Loss Prevention Manager in the development and execution of shrinkage prevention plans.
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ACCOMPLISHMENTS
Account services manager for platinum guests. Managed front desk operations with a staff of four.
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