Salesforce Developer Customer Service
Resume:
Sindhu Ramamoorthy (Salesforce Developer)
Professional Summary:
Salesforce developer with 8+ Years of IT experience that includes around 6+ years of experience in Salesforce.com CRM Platform. 2 years of experience in developing applications using .NET Technologies.
Technical Expertise:
●Experience in Administration, Configuration and Lightning experience in the Salesforce platform.
●Experience in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, Sales, Customer Service, and Support Administration.
●Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes,
Controllers, Triggers, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default and Sharing rules.
●Worked on Lightning Process builder flows, Process builder and developed lightning component using Aura and LWC.
●Hands-on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.
●Creating Custom Apps, Custom fields, Profiles, Applying Sharing Rules, Handling Page Layouts, Search Layouts, and Related List and defining Field Dependencies, custom buttons, Validation Rules, workflows, approval processes.
●Extensive experience with various Salesforce deployment methodologies including Change sets and Eclipse IDE and Agile methodology.
●Integrated Salesforce using Rest API and Workato.
●Strong knowledge of SFDC standard data structures and familiarity with Data loader and Import Wizard.
Career Counter:
●Senior Engineer – Salesforce at ST Engineering Management Services Pte. Ltd., Singapore(Jul’ 21 – till date)
●Senior Salesforce Consultant at Randstad Pte Limited (for Capgemini), Singapore. (Apr' 19 - Sep, 2020).
●System Analyst at Excel point Systems Private Ltd., Singapore. (May’ 18 – Apr' 19)
●Associate at Cognizant Technology Solutions, Chennai, India (May’16 – Apr'17)
●Team Leader at NTT Data Global Delivery Services Limited, Chennai, India (Sep’10 – Apr'16)
Certifications:
●Salesforce Certified Administrator
Project Details:
Project 1 – Senior Salesforce Engineer ST Engineering Management Services Pte. Ltd., Singapore
Project Name
ST Engineering
Team Size
5
Start Date
July 2021
End Date
Till Date
Description
Maintain and Enhance the existing STE Sales application and STE Sales operation application for the various business units.
Role &
Contribution
Role: Senior Engineer
●Work closely with the internal Information Technology (IT) and Marketing teams to provide Level 1 and 2 functional and technology support
●Troubleshoot and resolve technical and functional issues customers are having within CRM (Salesforce) Support Service Level Agreement (SLA)
●Deal with SSO and two-factor authentication (2FA) problems if any
●Liaise with the product vendors (Salesforce or other 3rd party tools vendor) for issues that requires product support
●Work with the Business users, IT team to help create/code/configure enhancements as requested by the business
●Provide service to users via the service request system
●Answer user queries that are specific to business processes or salesforce.com implementation
●Implemented Pardot and Created Landing Pages, Forms, Form Handlers, Segmentation, Engagement Studio, Automation Rules.
●Implemented standard web-to-lead for various Business Unit.
●Worked on Shield Platform encryption.
Technologies &
Tools
Salesforce.com, Apex, Pardot and Sales Cloud.
Project 2 – Senior Salesforce Consultant at Randstad Pte Limited, Singapore
Project Name
Capgemini Singapore Pte Ltd. (Grab Salesforce Application)
Team Size
14
Start Date
April 2019
End Date
Sep 2020
Description
Develop and enhance new applications for Grab Food business Unit. Integrate Salesforce Grab Application with SMP and PHP applications using Agile methodology for project implementation.
Role &
Contribution
Role: Senior Consultant, SFDC Developer
●Implemented new Lightning component for Grab food Merchant update form.
●Integrated Grab web form with Salesforce to capture Leads using REST API.
●Configured Workato middleware to integrate Salesforce with external systems
●Integrated Salesforce with SMP system and Amazon S3 using Workato as middleware.
●Implemented one day on boarding of Merchant by integrating Salesforce with SMP tool.
●Implemented Lightning component with rich UI for updating merchant data in Salesforce.
●Involved in the revamp of existing roles and profiles for different business units in order to optimize Roles and profiles within Salesforce.
●Created flows and process builders to automate the business process.
●Implemented Lightning Aura component to display dynamic dashboard to represent data using dynamic bar-chart and Doughnut chart.
Technologies &
Tools
Salesforce.com, APEX and Workato, Sales and Service Cloud, Agile, Jira, Confluence.
Project 3 – System Analyst at Excel point Systems Private Ltd., Singapore
Project Name
Excel point BMS
Team Size
3
Start Date
May 2018
End Date
April 2019
Description
Development and Maintenance of Business Management System – Accounts, Contact, Leads, Projects, Opportunities and Quotations.
Role &
Contribution
Role: System Analyst - Salesforce CRM Application
●Enhance, recommend and implement existing or new technology solutions to improve productivity.
●Configure new workflow rules, Lightning Process builder, sharing settings, Profiles and Roles based on the requirement.
●Implemented new module for Minutes of Meeting and Trip report using Lightning design.
●Analyzed current processes and made recommendations for automated notifications to Sales Reps when maintenance renewals are due and when outstanding invoices need attention, standardized sales reports and trained users to create new deals and generate quotations.
●Implemented new module for the Incentive calculation for Sales and Marketing users.
●Create Reports and Dashboards to users based on their requirements.
Technologies &
Tools
Salesforce.com, APEX and Apex Data Loader, Sales Cloud
Project 4 – Cognizant Technology Solutions, Chennai
Project Name
E*TRADE Financial Services
Team Size
20
Start Date
May 2016
End Date
April 2017.
Description
Developing a Force.com platform for E*TRADE retail and sales services using the Agile framework.
Role &
Contribution
Role: Salesforce Developer
●Followed Agile methodology for the execution of day to day work related activities.
●Migration of classic solutions to lightning mode.
●Involved in Migration project- Analysis and Creating the Migration plan for User and Case Standard object
●Developed the Visual force page and Developed Customized Site pages to capture lead information. Customized functionalities using Triggers and Workflow rules.
Writing test classes before deploying into production
Technologies &
Tools
Salesforce.com, APEX, Apex Data Loader, Force.com IDE (Eclipse), Sales Cloud, Service
Cloud
Project 5 – NTT Data Inc., Chennai
Project Name
ASTELLAS Pharma Inc.
Team Size
9
Start Date
Dec 2015
End Date
Apr 2016
Description
Developing the Force.com platform to support the dispositioning of requests and the tracking of HCP-HCO interactions.
Role &
Contribution
Role: Salesforce Developer
●Developed Visual force pages, Apex classes and Triggers to implement different modules of the application.
●Developed test classes with more than 90% of code coverage for apex classes, Controllers and Triggers.
●Created Validation rules, Workflows and Approval process.
●Involved in deployment to SIT, UAT and production environment using Change set.
Technologies &
Tools
Salesforce.com, APEX and Apex Data Loader
Project 6 - NTT Data Inc., Chennai
Project Name
Honeywell PMT (Salesforce Application)
Team Size
13
Start Date
Oct 2012
End Date
Nov 2015
Description
Providing support, maintenance and building enhancements for the Salesforce Instance used by Honeywell Advanced Materials (AM) and UOP businesses.
Role &
Contribution
Role: Salesforce Developer
●Created custom objects, triggers, validation rules.
●Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
●Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
●Configured users, roles, permissions and profiles as per business requirement.
●Created formula fields and hyperlink formula fields, workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
●Developed Apex Triggers, Apex Classes and Test Methods
●Configured Data Loader and uploaded data in CSV files into Salesforce and checking for the correctness of the data.
Technologies &
Tools
Salesforce.com, Force.com Sandbox, APEX, Apex Data Loader, Sales and Service Cloud
Project 7 - NTT Data Inc., Chennai
Project Name
CS Maintenance and Implementation Support- McKesson, USA
Team Size
8
Start Date
Mar 2012
End Date
Sep 2012
Description
Windows applications to manage and maintain are called “Contract Symphony” which is used to create contracts between payers and providers in the healthcare industry.
Role &
Contribution
Role: .NET Developer
●Involved in interface customization.
●Recommended Solutions and best practices
●Develop the unit tested code and also involve in smoke testing and functional testing activities helping team members in resolving requests.
Technologies &
Tools
C#.NET, VSS
Project 8 - NTT Data Inc., Bangalore
Project Name
JLL – VIS4(Valuation Information System)
Team Size
15
Start Date
Dec2011
End Date
Feb 2012
Description
VIS4 is an upgrade to VIS3, which is a custom-built, in-house developed client-server application designed specifically for the Valuation Advisory Services (VAS) Department in Hong Kong.
Role &
Contribution
Role: .NET Developer
●Worked on Modules namely User Authentication, Verbal, Reports and Maintenance.
●Develop the unit tested code.
●Involve in Peer Review activities
●Debug the code if any bug arises and fix it within the stipulated time frame.
Technologies &
Tools
VB.Net, ASP. Net, SQL Server 2008
Project 9 - NTT Data Inc., Bangalore
Project Name
Agile B Suite - Unisys, Australia
Team Size
12
Start Date
Sep 2010
End Date
Nov 2011
Description
Agile Business Suite is a complete rapid application development and deployment environment that enables enterprises to quickly implement new processes and encapsulate business knowledge as reusable components in a Service-Oriented Architecture (SOA) environment.
Role &
Contribution
Role: .NET Developer
●Worked as a part of Runtime in the team.
●Handled the technical issues of the team
●Debugging the code if any bug arises in the product and fixing it within the stipulated time frame.
●Built a good rapport with the client, which helped in speedy resolution of the issues in the team.
Technologies &
Tools
.NET 2008, C#, SQL Server 2005/2008
Educational Qualification:
Bachelor of Technology – Information Technology in Anna University (2004-2008)
Personal Details:
Mobile Number: +65 92405752 Email: ad6p6r@r.postjobfree.com Current Location: Singapore.
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