Customer Service Sales Consultant
Resume:
SAMUEL ADEYERA
*** ******* *********, ******** ****, Salford, M50 3AT
ad6p2w@r.postjobfree.com
CAREER PROFILE
A reliable individual with effective and proven team-working ability. I am very sociable, who enjoys meeting new people, friendly and dedicated in things I do, with an eye for detail, and possess a hunger for success in life. Well organized with adept management skills. I adapt to new situations and challenges in a positive way, with excellent customer liaison skills. I am an individual who offers commitment and loyalty to a company
KEY SKILLS
• Customer service
• Team Player
• Problem solver
• Reliability
• Attention to detail
EDUCATION & TRAINING
Barachel Model College. English, Mathematics, Biology, Physics, Geography, Economics (2004 – 2010)
EMPLOYEMENT HISTORY
Sales Consultant
Sept 2020 - Present
Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services
Trained two new employees in how to use Kayako, entering customer data and organizing customer interaction logs
Received an average 85% customer satisfaction rating to date, 15% higher than the company average
Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations
Sales Representative
Dec. 2016 – Sept. 2020
Tower Plc
• Visit local stores and potential clients to try to secure a sales contract
• Demonstrated company products to store managers, employees, and customers to educate them on the benefits.
• Follow-up with potential clients to determine whether a decision has been reached.
• Return phone calls to customers with complaints or inquiries.
• Worked with marketing, manufacturing, and accounting departments to ensure to ensure quality products and advertising.
Warehouse Operative
Tower Plc
Feb. 2014 – Nov. 2016
• Keeping the warehouse clean and tidy including keeping gangways clear and litter removal
• Arranging parcel for removal
• Filling up water for other staff members due to health & safety
• General picking and packing
• Using RF and barcode scanner to put warehouse in order
• Ensured stock was properly managed in the warehouse.
Hotel Reception
Perfect View Hotel Ltd
Mar. 2013 – Jun. 2014
• Welcoming guests to the hotel in a polite, friendly and helpful manner
• Dealing with check-in and check-out, taking payment from guests in form of cash or credit cards.
• Dealing with and resolving customers complaints.
• Paying attention to highly professional image of the hotel and paying particular attention to guest satisfaction and efficiency.
ADDITIONAL INFORMATION
Languages: English, Yoruba, Pidgin
IT/Software Proficiency: Zendesk, HubSpot, Google Workspace, Ms Excel, Word, PowerPoint, Canva, Photoshop,
Interests & Hobbies: Playing concentration games, reading, jogging, traveling, tech-savvy
REFERENCES
• Available on request
Contact this candidate