Customer Service, problem solving, bilingual, management

CHRISTAL

CARDENAS

@ ad6p2j@r.postjobfree.com

\% 210-***-****

@ San Antonio, TX 78207

SKILLS

Cost Control

‘Manage Budgets

Sales Activities

Health and Safety Regulations

Quality Standards

Accounting Techniques

Customer Service

Staff Management

Recruiting and Interviewing

Shift Coverage

‘Managing Multiple Priorities

Directing Team Members

Microsoft Office Expertise

Data Protection

Waste Management

Money Handling

Sales and Marketing

Manage Inventory

Mechanical Engineering

Product Branding

Accounting

EDUCATION

St. Phillips Collage, West Campus

San Antonio, TX + 05/1994

Computers

+ Professional development

completed in Subject

Burbank High School

San Antonio, TX + 03/1992

CERTIFICATIONS

PROFESSIONAL SUMMARY

Proactive manager with demonstrated leadership abilities, strategic

planning expertise and problem-solving acumen. Assists senior managers

with accomplishing demanding targets by encouraging staff and

coordinating resources. Methodical and well-organized in optimizing

coverage to meet operational demands. Proactive and meticulous

assistant managerwith over 25 years of experience in sales and

customer industry. Proficiencies in inventory control, sales, staff

training and development. Customer-oriented team player with

expertise generating optimal satisfaction levels while building profits

and client generation.

WORK HISTORY

Popeyes® Louisana Kitchen - Assistant Manager

02/2021 - Current

+ Developed loyal and highly satisfied customer base through

proactive management of team customer service strategies.

Established team priorities, maintained schedules and monitored

performance.

+ Reduced waste and pursued revenue development strategies to keep

department aligned with sales and profit targets.

Increased employee performance and jab satisfaction to strengthen

retention and engagement.

Burger King - Store Manager

06/2015 - 03/2019

+ Upheld and communicated store programs and standards to

employees for optimal quality, freshness, safety and deantiness.

Scheduled employees for shifts, taking into account customer traffic

and employee strengths.

+ Launched staff engagement, gender diversity and cultural programs

in addition to robust reporting tool that increased operational

quality.

Reduced budgetary expenditures by effectively negotiating contracts

for more advantageous terms.

Handled problematic customers and clients to assist lower-level

employees and maintain excellent customer service.

+ Managed purchasing, sales, marketing and customer account

operations efficiently.

Contact this candidate