Warehouse
Resume:
Denee Manning
**** *********** *****, ********, ** 77505
ad6ovj@r.postjobfree.com
OBJECTIVE
To obtain a high potential position that utilizes my organizational, leadership and planning skills.
PROFESSIONAL PROFILE
Results oriented project leader with excellent organizational skills Systematic approach to problem solving
Managed tight deadlines, challenging roles, and assignments
Dedicated to building an initiative-taking team aware of their roles within the organization
WORK EXPERIENCE
GMC Motor company 10/2020 to 04/2022
Call Center Representative Dickinson, Texas
Handling customers and applying people skills over the telephone for customer satisfaction thus promoting the company’s image. Problem solving was one of my big responsibilities and creating a good image for the company to callers was a primary factor thus resulting to customer loyal Building an instant rapport with the customers to ease resolving customers needs thus improving customer feedback by 80%. Call backs taking messages and sends faxes within the commitment time frame to promote and achieve he purchasing order thus increasing sales targets. Involving inbound query handling but also saving a company and its products. Thus, having a major duty which to make cold calls or call up old customers to improve on sales statistics by 40% achieving targets monthly. Maintaining good telephone etiquette to win customers back for the company.
Southwest Refractory (contract) 2/2016 to 8/2020
Fire Watch/Hole Watch/Tool Room Alvin, Texas
Mount Bellevue Plant
Engineers & Constructors, Inc.- Contract – 6/2015 to 1/2016 Oil and Gas -For NAG-OFF Project with Exxon Baytown, Texas
Houston Safety Council Certified, On-Site Certified, Note taker for major NAG-OFF Project in Baytown, Texas, with Exxon, Create and Maintain Cost Control Workbook Solutions, Initiate Purchase Orders creation, Work with Supply Chains, Build and update the project schedule, Interpret and analyze budget/spending forecasting, risk/issue identification and KPI tracking, Applicant Tracking Systems, Used Tracking System to process equipment and material charges, Provided training to vendors to ensure Track customer needs are met, Payroll (dealt with employees concerns about pay checks and any questions; cut pay check), Analyzed and resolves discrepancies and complex issues through direct contact with vendors, purchasing, Budget Forecasting, accounting and maintenance personnel. Accounts Payable, Time Keeping, Cost Management, Accounts Receivable, Series 7, TIMES Database, Documentum NASD Series 66, Office Manager, Knowledge of company organizational structures, terminology, policies, and procedures, HR Department, Managed payroll for employees via Excel, Entered all data for payroll, Share Point, Purchasing, Weekly Reports, Quick Books, Served as the Office Administrator, Answered phones, Filing, Basic Oracle, Reviewing of files, Approved and coded invoices for Accounts Payable, and Coded all expenses, Transcription of dictation, Maritime and Personal Injury, Worked in I manage,
Formatting all legal documents to court, Filing petitions and pleadings with court, Preparing and answering discovery, Ordering client medical records, Financial Contracts, Settlement Contracts, Setting depositions; setting various hearings/trial dates with the court, Developed strong customer service skills through constant customer interaction, Attend mediation with attorney, Coding all Expenses, Purchase Orders, Able to read Engineering and Technical Drawings on a basic level, Proficiency working with MS Office, MS Project Server, PeopleSoft, and SharePoint, Approve and code invoices for Accounts Payable and Accounts Receivable, Numeric Data Entry, Oracle, Share Point, Preparing trial notebooks, Managing IP docket, and All the Billing for the CFO
Administrative Assistant to the President and CEO 7/2011 to 9/2011
(Temporary Assignment) Pasadena, Texas
Loomis International-Oil and Gas Company
Provided Executive support to the President and CEO, Maintained calendar for all appointments, Create and Maintain Cost Control Workbook Solutions, Initiate Purchase Orders creation, Supply Chain, Build and update the project schedule, Interpret and analyze budget/spending forecasting, risk/issue identification and KPI tracking, Scheduled all travel arrangements including flights, hotels, car rentals, itineraries, etc., Screened all calls as the Office Administrator, Served as the Office Administrator, Managed CEO’s expenses via Excel, Able to read Engineering and Technical Drawings on a basic level, Proficiency working with MS Office, MS Project Server, PeopleSoft, and SharePoint, Maintained access to all fire proof files, Correspondence with banks, Coded all expenses, Approved and coded invoices for Accounts Payable, NASD Series 7, NASD Series 66, Various duties within HR, TIMES Database, Tracking System, Documentum, Purchasing, Reporting, Share Point projects, Analyzing time and cost issues, Time Keeper, Answered phones, Conducted extensive review on files, Gathered all invoices, Processed billing for the President and CEO’s professional and personal business (home), Reviewed all bank statements, Scheduled all personal appointments for CEO, and Responsible for all Astros, Texans, Woodlands and Rockets Tickets.
Various Temporary Jobs 11/2010 to 7/2011
Houston, Texas
Administrative Assistant (accounting dept.) 6/2010 to 11/2010
(Moved within the company) Houston, Texas
The Lanier Law Firm
Conduct extensive reviews on files i.e., auditing files, Consult and advise various vendors regarding invoices, Entering Invoices into CSC database, Collecting, analyzing, and summarizing data and trends, prepare excel spread sheets for payment via the company online system, and File records to include receipts, taxes, phone records and supplies.
Legal Assistant 6/2007 to 6/2010
The Lanier Law Firm Houston, Texas
Transcription of dictation, Maritime and Personal Injury, Worked in I manage, Formatting all legal documents to court, Filing petitions and pleadings with court, Preparing and answering discovery, Ordering client medical records, Financial Contracts, Settlement Contracts, Setting depositions; setting various hearings/trial dates with the court, Developed strong customer service skills through constant customer interaction, Attend mediation with attorney, Coding all Expenses, Purchase Orders, Able to read Engineering and Technical Drawings on a basic level, Proficiency working with MS Office, MS Project Server, PeopleSoft, and SharePoint, Approve and code invoices for Accounts Payable and Accounts Receivable, Numeric Data Entry, Oracle, Share Point, Preparing trial notebooks, Managing IP docket, and All the Billing for the CFO.
Flight Attendant 5/2006 to 8/2006
Southwest Airlines Houston, Texas
Constant contact with customers, CPR Certified, learned all the Rules and Regulations of the FAA, Traveled, and stayed in various cities daily depending on where the plane landed, moved to California to have as my home base, and Moved to Phoenix, AZ.
Various Temporary Jobs While Attending College 2/2004 to 5/2006
Houston, Texas
CERTIFICATIONS
Beginning PowerPoint 97, Intermediate PowerPoint 97, Advanced PowerPoint, Beginning Access 7.o, Intermediate Access 97, Advance Access 97, Beginning Excel 97, Advanced Excel 97, Intermediate Word 97, Advanced Word 2000, Access, SharePoint, Sap, Adobe Access, Quick Books, Oracle, People, Word Perfect, Microsoft Word, MS Office, MS Project Server, PeopleSoft, Word Processing, Computer Date Entry, HR, Time Entry, Track Systems, Time Keeper, ADP, Accounting, NASD Series 7, NASD Series 66, Oracle, Reading Professional Publications, Collections, Maintaining Personal Networks, CSC database, Excel Spreadsheets for AMEX (Personal) for CFO/President weekly, Excel Spreadsheets for AMEX (Business) for CFO/President week, Dealing with the public, CPR/AED/First Aide Certified, Finger print clearance, Account Maintenance, HSC (Houston Safety Council Certified), and Various programs within the company. Constant contact with customers, Administrative Assistant, answering phones, ordering various office supplies, and worked in I-Manage.
EDUCATION
High School – Deer Park Graduated 1999
Associates Degree of Arts and Business Administration Graduated 2007
American InterContinental University Houston, Texas
References Available Upon Request
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