Customer Service Loyalty
Resume:
TERRANCE JACKSON
Brooklyn, New York ***** 646-***-**** ad6om5@r.postjobfree.com
Summary
Skilled Host motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Skills
Customer Service
Cash Handling
Cash Register Operations
Problem-Solving
Table Bussing
Seating Assignment Preparation
High-Volume Dining
Proficient at Microsoft Office (Word, Excel, Powerpoint) and Windows
Experience
Host Jan 2023 to Current
UrbanSpace Manhattan, NY
Greeted guests and gathered information to seat groups or place on waitlist.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Resolved customer service and food-related issues to maintain guest satisfaction.
Notified server after seating parties in section to facilitate prompt service.
Accommodated guests with children and special needs to promote comfortable dining experience.
Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Cleaned and restocked counter areas and checked server supplies to facilitate operations.
Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Cashier/Server Jul 2022 to Oct 2022
Twenty-one Grains Manhattan, NY
Received packages that arrived to the facility and then stocked their contents.
Accepted cash and credit card payments, issued receipts and provided change.
Answered customer questions and provided store information.
Collected payments and provided accurate change.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Delivered high level of customer service to patrons using active listening and engagement skills.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Janitorial Cleaner Jul 2014 to Aug 2014
Summer Youth Employment Brooklyn, NY
Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.
Stocked, sanitized, cleaned and inspected restrooms.
Disposed of waste and gathered individual trash bags to place in receptacles.
Notified superiors of damaged fixtures, dispensers and furniture or building issues.
Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
Cleaned windows, glass partitions and mirrors with cleaners and sponges.
Used shampoos and steam equipment to periodically clean upholstery and carpeting.
Removed snow from sidewalks, driveways, and parking areas using snowplows, snow blowers, and snow shovels or by spreading snow melting chemicals.
Intern Jan 2014 to Jun 2014
Powerhouse Fitness Queens, NY
Worked as a supervisor at a gym and made sure that the right weights were put in their appropriate stations, as well as clean up and maintain the whole gym while customers worked out
Performed healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists
Performed housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
Instructed or advised clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care.
Cashier Jan 2013 to Nov 2013
McDonald's Queens, NY
Accepted cash and credit card payments, issued receipts and provided change.
Answered customer questions and provided store information.
Collected payments and provided accurate change.
Delivered high level of customer service to patrons using active listening and engagement skills.
Operated cash register or POS system to receive payment by cash, check and credit card.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Helped with purchases and signed customers up for rewards program.
Education and Training
Regents Diploma Jun 2014
Academy Of American Studies Long Island City, NY
Languages
Spanish:
Limited
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