Front Desk Home Health

KRISTINA GRAF CNA

612-***-**** ● ad6ol9@r.postjobfree.com ● Minneapolis, MN 55408

Dedicated professional with proven performance in management, leadership and communication. Detail- oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. EXPERIENCE

CNA Matrix Home Health Care Specialists, Eden Prairie, MN DEC '06 - MAR '22

● I take care of the elderly in their homes

● I cook their meals, give their medications, give them baths or showers, and companionship

● I also report to the head nurse.

● Responded quickly to meet customer needs and resolve problems.

● Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.

● Adhered to quality and service standards to support operational goals.

● Participated in ongoing training to enhance own job skills and knowledge.

● Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

● Provided efficient and courteous service to customers at all times.

● Met deadlines while maintaining high-quality deliverables.

● Monitored pain and provided comfort measures, reporting abnormalities to nursing staff.

● Cleaned and sanitized medical equipment and rooms.

● Interpreted and explained medical instructions to patients and family members.

● Reviewed patient dietary restrictions and food allergies to verify appropriate diet.

● Turned bedridden patients to avoid bedsores.

Observed and examined patients to detect symptoms that required medical attention, such as bruises, open wounds and blood in urine.

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Front Desk Receptionist Walsh Title And Real Estate, Edina, Mn DEC '98 - SEP '06

● Answered questions about company location and hours of operation.

● Oversaw and replenished office supply inventory with focus on cost-reduction.

● Maintained cleanliness and organization of public areas and conference rooms.

● Answered multi-line phone system and promptly transferred calls.

● Drafted correspondence and proofed outgoing memos for accuracy.

● Welcomed on-site visitors and directed to appropriate personnel.

● Documented and distributed messages to support timely communications.

● Established and maintained good communications with personnel and clientele. Greeted persons entering establishment, determined nature and purpose of visit and direct and escort them to specific destinations.

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US CNA, Minneapolis, MN

US

● I am a fast learner, and would like to be a flight attendant

● I believe I would be an asset to your company

● Taking care of others

● Computer savvy

● Mail room

● Reception

● Production

● Safety conscious

SKILLS

Positive Attitude and Energetic Call Answering and Routing Visitor and Customer Relations Greeting and Seating Clients Data Entry and Database Software Telephone Etiquette Computer Proficiency Sorting and Delivering Mail Call Transfers Directing Callers Office Supplies and Inventory Maintaining Guest Records Preparing Memos Data Confirmation Front Desk Reservations Records Pulling

VOLUNTEER EXPERIENCE

Volunteer Minneapolis Red Cross, Minneapolis, MN

SEP '06 - NOV '06

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