Customer Service Case Manager
Resume:
Nancy Orlando
Warren, OH *****
ad6ogj@r.postjobfree.com
O Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operate in high-pressure environments while recommending best resources and courses of action to benefit client needs and benefits. Demonstrated accomplishments in enhancing customer service as experienced Case Manager. Successful in minimizing errors through proactive attention to professional standards and client eligibility requirements. Dedicated to optimizing resource utilization and team efficiency with solution-oriented approach. SKILLS
Expert Data Entry, Microsoft Word & Excel, Expert in Customer Service, Interviewing Vast knowledge of Medicaid & Medicare & scheduling Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Secretary/Receptionist
Mercy Health St. Joseph Cancer Center-Warren, OH
October 2021 to October 2023
work for a Oncology practice with 2 medical Providers per day. Very high volume of patients and I am the only check in person. Greet patients. Collect all necessary co-pays and insurances. Enter all patient demographics. Answer phones, scheduling and rescheduling appts. Schedule new patients. operate all office equipment.
Medical Scheduler
One Health Ohio-Youngstown, OH
February 2020 to August 2021
scheduling call center. scheduled appoints for 9 medical locations. Took messages and forwarded to necessary staff.
Customer Service Associate
Walmart-Cortland, OH
August 2019 to December 2020
Cashier & Customer Service Associate
Case Manager
Mahoning County Job & Family Services-Youngstown, OH February 1983 to December 2014
1. Self sufficiency
Communicated with legal services providers, social services agencies and local judicial systems regarding cases
Developed appropriate care plans for at-risk individuals and high-risk families Determined eligibility of all branches of Public Assistance Education
Associate in Human Services
Stark State College - Canton, OH
Skills
• Administrative Assistant
• Receptionist
• MS Office
• Data Entry
• Word
• Microsoft Office
• Strategic Planning
• Case Management
• Budgeting
• Computer Networking
• Change Management
• Relationship Management
• Front desk
• Customer service
• Cash register
• Interviewing
• Computer networking
• Time management
• Sales
• Microsoft Outlook
• Outside sales
• Phone etiquette
• Data entry
• Word processing
• Document management
• Project coordination
Links
http://mail.com
Contact this candidate