Technical Support It Specialist

Dennis Eley

IT Specialist

ad6ofp@r.postjobfree.com • 240-***-****

LinkedIn • Maryland 20748

Technically minded professional with demonstrated history of delivering exceptional technical support and problem resolution. Track record of designing and implementing cutting-edge IT solutions to enhance organizational efficiency. Expertise in network architecture, security protocols, and system administration to ensure seamless operations. Skilled in diagnosing and resolving complex issues promptly, enhancing overall user satisfaction. Expert in collaborating with cross-functional teams to align technology initiatives with business goals, while fostering cohesive and efficient work environment. Multitasker professional; equipped with excellent communication, decision-making, and leadership skills; fully committed to continuous improvement with professional, operational, technical, and service excellence.

Areas of Expertise

IT Infrastructure Management

Hardware & Software Deployment

Cyber Security Assessment

Commissioning & Decommissioning

Accident & Incident Investigation

Cloud Computing

Network Configuration

Data Center Infrastructure

IT Governance & Compliance

System Performance Optimization

Ticketing Systems

Data Virtualization

End User Training

IT Documentation

Project Management

Technical Proficiencies

Programming:

JavaScript, Java, SQL, Python, SAS

Virtualization:

VMware, VirtualBox, Linux, Ubuntu/Kali

Systems Defense:

Cloud Services:

Auditing

CSAM, IDS, IPS, Firewalls, SIEM

AWS, AMI, EC2, AWS IAM

GAP Analysis – Controls NIST 800-53, CSAM, SME

Professional Experience

Assurant Inc. 2021 –2022

Mobile Phone Repair Tech

Perform repairs on various mobile phone models, including screen replacements, battery replacements, and other hardware repairs. Use diagnostic tools and software to identify and resolve problems. Replace faulty components, such as speakers, cameras, and charging ports. Conduct thorough testing of repaired devices to ensure functionality and identify any additional issues. Implement quality control measures to maintain high standards in repairs.

T-Mobile, 2018-2023

Mobile Expert

Resolved issues related to mobile network devices, showcasing robust understanding of their functionalities. Demonstrated expertise in pairing customers with devices aligned with user needs to enhance customer satisfaction.

Boosted device sales through effective customer consultations and tailored recommendations.

Sprint, 2018 – 2019

Consultant

Troubleshoot network mobile devices for optimal functionality and resolve technical issues. Assessed user requirements and offered personalized recommendations and solutions to enhance their overall experience with Apple products. Actively engaged in continuous learning to maintain a high level of expertise in Apple products and related technologies.

Served as an Apple Master and Small Business Expert (SBE) representative and utilized in-depth knowledge of Apple products, while providing expert assistance to customers.

Increased sales production by actively engaging with customers to meet their needs and drive product adoption.

Achieved an outstanding 163% composite score, establishing a track record as a top performer in the role.

Additional Experience

Store Manager/Assistant Manager, Cricket Wireless/ SMB Solutions, Washington DC

MNCPPC Shift Manager/Zam Driver/CSR, Tucker Road Ice Rink, Ft. Washington

Education

Bachelor of Science - Cybersecurity & Network Information (GPA: 3.5)

University of Maryland Global Campus, Adelphi Maryland

Bachelor of Science - Sports Management, Business Administration

Towson University, Towson Maryland

Certifications

WISE/ATLAS Apple certification - Certified

Cisco I.T. Specialist – Cybersecurity Certification – Cisco Networking Academy-In-Progress

Certification

State of Maryland Insurance License- Registered Producer 2015-2017

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