Customer Service Public Relations

James Johnson

Atlanta, GA (***) ***- **** ad6oeu@r.postjobfree.com

UNIVERSITY OF CENTRAL ARKANSAS

BA Creative Writing & Public Relations

Experience

February 2020 – January 2024

State Farm - Atlanta GA - SFPP (State Farm Payment Plan)

Conducted account analysis to assess eligibility for the payment plan.

Provided rate increase explanations.

Cultivated customer relationships and ensured timely follow-up.

Delivered prompt, accurate, and amiable customer service, addressing inquiries on insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

Utilized a customer-centric approach to educate clients on insurance options.

Collaborated with agents to set and achieve marketing objectives.

Generated leads, arranged appointments, identified customer needs, and promoted suitable products and services.

March 2017 – January 2020

Verizon Wireless Corporate, Atlanta GA – Customer Service Coach

Managed incoming customer calls, employing active listening to discern their concerns.

Cultivated strong customer relationships, fostering loyalty and trust.

Successfully troubleshooted system and device issues.

Sparked enthusiasm for new products and solutions, enhancing customer experience.

Resolved a diverse array of customer issues spanning devices, billing, and service.

Ensured financial stability of accounts.

Oversaw employee recruitment and development.

Conducted training sessions to empower staff to deliver exceptional customer service.

March 2013 – February 2017

Phreshy Brand, Atlanta GA – Public Relations Specialist

●Meet corporate clients to determine their need for media presence.

●Provide clients with information on how to handle media presence and the baggage that comes with it.

●Created and implemented publicity plans to ensure appropriate coverage in the media.

●Planned and executed strategies to overtake potential competition in the arena.

●Developed creative pitches and targeted outreach lists.

●Scheduled clients’ appearances at events, photo shoots and interviews.

●Guided clients about what may appear as positive or negative when in public eye.

●Develop and implement creative ways of keeping client in the news.

●Identified appropriate markets for each individual client and ensured that pitches are disseminated in an effective manner.

●Wrote press releases and assisted in creating and procuring press kits and articles.

●Made editorial calendars and media lists for the purpose of handling publicity campaigns.

●Created and maintained positive relationships with key members of the media.

●Researched necessary communication avenues to ensure clients’ publicity objectives are met.

●Ensured that all media copy is proofread and vetted before it is released.

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