Customer Service Patient Care
Resume:
Brandi Lewis
Branchland, WV *****
ad6oei@r.postjobfree.com
Work Experience
Medical Office Assistant
Southern Ohio Medical Center-Portsmouth, OH
July 2023 to Present
Patient verification
Patient check in
Patient check out
Customer service on phone
Referrals
Verify insurance
Workers Comp
VA
Med verification
Medical records
Record filing
Perioperative Assistant
Southern Ohio Medical Center-Portsmouth, OH
November 2022 to July 2023
• Identify patients
• Surgery prep
• Transport
• Turnover and clean OR
• Specimens
• Stocking Rooms
• Medical Terminology class
Online Sales Representative
Big Sandy Superstore-Franklin Furnace, OH
December 2020 to July 2022
Online sales
Customer service
Answering phones
Collecting and applying payment
Data collection and input
Hospice Aide
Southern Ohio Medical Center-Portsmouth, OH
August 2017 to May 2020
In home patient care
Assist patients with personal care and daily activities Patient observation and reporting changes to nurse Wound care
First aide
Charting
STNA (State Tested Nursing Assistant)
Bridgeport nursing home-Portsmouth, OH
April 2016 to July 2017
Personal Patient care
Assist with daily activities
Assist with feeds
Chart and report any changes to nursing staff
Stay up to day with training classes
CPR certification obtained and maintained
Education
High school diploma
McKinley Sr high - Canton, OH
August 2001 to June 2005
Skills
• Hospice Care
• Data Collection
• Caregiving
• Vital Signs
• Meal Preparation
• Alzheimer's Care
• Home Care
• Dementia Care
• Hospital Experience
• Laundry
• Infection Control Training
• Patient Care
• Senior Care
• Documentation review
• Computer Skills
• Medical Office Experience
• Insurance Verification
• Medical Records
• Medical Scheduling
• Hospital experience
• Medical records
• Medical terminology
• Vital signs
• Data collection
• Customer service
• Specimen collection / processing
• Documentation review
• Typing
• Sales
• Patient service
• Patient care
• Organizational skills
• Communication skills
• Workers' compensation law
• Motivational interviewing
• Senior care
• Quality assurance
• Computer skills
• Home health
• Clerical experience
• Microsoft Office
• Data entry
• HIPAA
Certifications and Licenses
CPR Certification
CNA
State Tested Nursing Assistant
AED Certification
BLS Certification
Assessments
Sales skills — Proficient
April 2024
Influencing and negotiating with customers
Full results: Proficient
Medical receptionist skills — Proficient
September 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Basic computer skills — Proficient
September 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Attention to detail — Proficient
September 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative assistant/receptionist — Proficient September 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Proficient
January 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Administrative support professional fit — Completed September 2022
Measures the traits that are important for successful administrative support professionals Full results: Completed
Filing & organization — Proficient
April 2024
Arranging and managing information or materials using a set of rules Full results: Proficient
Verbal communication — Proficient
April 2024
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer focus & orientation — Proficient
September 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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