Customer Service Representative
Resume:
Massaoud HAIFA
PROFESSIONAL EXPERIENCE
Courteous Passenger Service Agent boasting more than 3 years of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction.
SKILLS
Customer Service
Baggage handling
Check-in processes
Ticketing
Fares calculations
WORK EXPERIENCE
Ground Service International Dulles Airport, July 2020 up to Now
Customer Service Representative
●Assisted passengers and checked flight tickets at entrance gate or station when boarding or disembarking airplane of commercial airline
●Examined passenger tickets ensuring correct flight/seat
●Directed passengers to boarding area, using passenger manifest, seating chart, and flight schedules
IAB and FIS
●Aid passengers with Boarding and transferring to other flights and baggage pickup
● Resolved issues with delayed, lost, or damaged items
Gate and Boarding
●Opened gate and allowed passengers to board airplane
●Assisted elderly, disabled, or young passengers to board or depart from airplane, such as moving passengers in wheelchairs
●Utilized public-address system to announce flight information
ABM Aviation Ashburn, VA October 2020 to Current
Dispatch Supervisor
Receive works orders
Assign work orders to employees
Computer data entry of work orders
Maintain daily shift report for managers
Miscellaneous supervision duties
Optimized routes through careful planning,
Realizing cost savings of $[Amount] for company.
DGS Ashburn, VA October 2021 – January 2022
Customer Service Representative
Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
Provided primary customer support to internal and external customers.
Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
United airlines, VA February 2022 to Current
Customer Service Agent
Gate agent
Customer service
Translation
Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
Provided primary customer support to internal and external customers.
Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Medical Doctors Office
Customer Service
Answer phones and greet visitors
Schedule appointments and maintain calendars
Schedule and coordinate staff and other meetings
Collate and distribute mails
Education
Takelsa School Tunisia
Nurse Assistant (Tunisia)
Languages
French
Arabic
English
107N Baylor Drive
Sterling, VA, 20164
ad6ob8@r.postjobfree.com
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