Service Technician Desktop Support

EMPLOYMENT HISTORY:

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Zion, Illinois

Have performed service on PC’s and printers as needed, concentrating on home computer users.

Service performed on Dell, HP and other makes of desktop and notebook PC’s including motherboards,

hard drives and OS rebuilds. Also, built custom PC’s.

07/2020-present WiPro, Inc.

Computer Service Technician

Employed as Contract PC Technician

Assignment:

Wipro at Abbott Laboratories (Jul. 2020-present)

Performed desktop support on Dell computers

including new PC deployments at Abbott Laboratories.

07/2018-07/2020 WWTS, Inc.

Computer Service Technician

Employed as Contract PC Technician

Assignment:

WWTS at Abbott Laboratories (Jul. 2018-Jul. 2020)

Performed desktop support on Dell computers

including new PC deployments at Abbott Laboratories.

01/2017-02/2017 Peak Systems, Inc.

Computer Migration Technician

Employed as Contract Technician

Assignments:

Hospira/Pfizer Pharmaceuticals (Jan-Feb 2017)

Migrated Hospira Windows 7 users to Pfizer Windows 10 platform; including data migration.

10/2016-01/2017 Family Video

Employed as Video store Associate

Responsible for most aspects of store operation.

11/2014-12/2014 Beechwood Computing, Ltd.

Computer Service Technician

Employed as Contract Technician

Assignments:

Centegra/NIMC medical center

01/2012-03/2015 Jobco Professional Staffing, Inc.

Computer Service Technician

Employed as Contract Technician

Assignments:

Valcom Inc. at W.W. Grainger, Inc. (Jun. 2012-Apr. 2014)

Performed service on HP and Lenovo notebook computers; also

Re-imaging and refresh (XP to Win 7) of existing and new units

for deployment within the company.

05/2010-02/2011 Peak Systems, Inc.

Computer Service Technician

Employed as Contract Technician

Assignments (among others):

UBS Financial Services (May-July 2010)

Removed old PC’s and deployed upgraded PC’s; including data migration during three month

contract at twelve different customer sites. Acted as ‘lead technician’ at four customer sites,

supervising deployment teams of up to 15 technicians.

Forest City Management (Jan. 2011)

Removed old PC’s and deployed upgraded PC’s; including data migration

During contract and three different customer sites.

08/2009-03/2010 Micro Medics, Inc.

Vernon Hills, Illinois

Computer Service Technician

Performed repairs on customer notebook computers. Repaired Acer, Asus and Dell units,

including motherboard and LCD panel replacements, hard drive replacements with OS restore and

minimal component level repairs, including DC connector replacements.

11/2007-05/2008 Manpower Professional

Gurnee, Illinois

Computer Service Technician

Employed as contract technician.

Assignments:

Abbott Laboratories

November 2007 – May 2008

Abbott Park, Illinois

Maintain and repair computers and printers at Abbott Laboratories Abbott Park Campus.

EDUCATION:

COLLEGE OF LAKE COUNTY

A.A.S. in CIS (PC/LAN Specialty) May. 2005

A.A.S. in Data Processing Dec. 1985

A.F.A. Degree (Theatre) Dec. 1985

EASTERN ILLINOIS UNIVERSITY

Attended 1978-1980

A+ Certification Dec. 1995

Dell Certification Nov. 2007

HP LaserJet Authorization 1997

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