IT Management and Operations Leader

Richard S. Zweig

Hillsborough, NJ • 908-***-**** • ad6o5s@r.postjobfree.com • https://www.linkedin.com/in/richardzweig

An entrepreneur, leader, and inspired initiative-taker known for employing a creative and energetic style while looking through the lens of the customer, using this ability to communicate company needs and goals to staff and get things done for large and small organizations. Demonstrates strength in developing standards and procedures that improve performance based on metrics, leading to resource and cost efficiencies. Provide innovative solutions to resolve complex and sensitive operational problems. Accomplishments in this regard include:

Transformed a struggling MSP by leveraging my fiscal management skills to improve accounts receivables and past due invoices with the customer base. This led to a significant 90% improvement within three months of operation, demonstrating my ability to drive financial success for organizations.

As a Virtual CTO/CIO for a medical device/pharmaceutical company, I provided IT strategy, cyber security implementation, IT operations, data backup, and recovery management. Under my service and direction of the technology for five-plus years, the customer, initially a startup, grew revenue to over $70M+ and recently sold for $ 160M. This success story highlights my long-term commitment and significant contribution to the company's growth and success.

As a leader, I spearheaded the implementation of the Change Management Process for two organizations, delivering significant results. By upgrading poorly defined and interpreted processes and analyzing and modifying procedures to eliminate troublesome loopholes, I could implement ITIL Service Management. This initiative led to cost-saving efficiencies of resources and a substantial reduction in major outages. This implementation's detailed process clearly demonstrates my ability to implement effective change management processes.

Overcame the challenge of poorly handled major network outages for a top brokerage firm by streamlining procedures. Guiding senior management in defining a new process to analyze the situation, providing the latest and updated procedures, and redefining what constituted a “major outage,” I decreased major network outages by 75%. This project showcased my ability to identify and address operational weaknesses, leading to improved performance and reduced downtime.

EXECUTIVE SKILLS & STRENGTHS that DRIVE IT OPERATIONAL SUCCESS

Building and Leading cross-functional Global Teams

IT Management, Marketing, Budgeting & Sales

Process Documentation and Training

ITIL Service Management Implementation

Incident, Problem, Change, and Program Management

Continuous Process Improvement/Six Sigma

Operational Procedure Development and Execution

Strategic Planning and Execution

Business Continuity and Disaster Recovery Planning

EXPERIENCE WITH THE FOLLOWING APPLICATIONS & HARDWARE

• IT Ticket Management (ServiceNow, Salesforce, AutoTask) • Firewalls (SonicWall, Cisco)

• Backup (Datto, Barracuda/Intronis) • Microsoft 365 (Office) • VOIP (GoTo, Nextiva, Intermedia)

• Wireless Networking (Ubiquiti, SonicWall) • IT Documentation (Passportal, ITGlue)

• NAS (Buffalo, Synology, Netgear) • Email Security (Barracuda)

• Wired Network Installation (Cisco, Netgear) • MAC and Windows Operating Systems

Richard S. Zweig Page2

MY HISTORY OF EXPERIENCES – (2008 to Present)

CMIT Solutions, Inc.

President/Owner/Director of Operations: 2016 – Current

Purchased a small IT-managed services (MSP) company, bringing corporate IT operations knowledge to small businesses and driving the adoption of corporate IT knowledge for small business owners to level the playing field.

Entrepreneur managing all comprehensive Information Technology business aspects, including Human Resources, Financial, Operational, Sales, Marketing, and Receivables, generating $200,000 in annual revenue.

Provide IT support for small to medium-sized businesses with revenues between $100,000 and $20 million. Services include 24x7 monitoring of desktops and servers, end-user support, networking design and installation, cloud services, voice services, and disaster recovery for business continuity.

NYFIX (NYFIX Services bought by NYSE Technologies, then Ullink): 2008 –2015

Throughout my tenure at NYFIX, I held various appointments with ever-increasing responsibilities. My leadership roles included managing global teams in Asia, Europe, and the US.

Ullink

Managing Director, Service Architecture, Governance, and Engineering (SAGE): 2014- 2015

Addressed top pain points adversely affecting clients. Some of my initiatives included implementing global operations change management, enhancing service for major clients by implementing strong policies and procedures and producing Business Continuity Plans for Sales and Account Managers.

NYSE Technologies

Managing Director, CAST Service Quality & Control: 2010 –2014

Strategically developed and managed a new team of Service Advocates to mediate between lines of business and global IT, incorporating service in the SDLC process, deciding performance metrics for future planning, and managing four global operation teams (New York, Belfast, Manilla).

NYFIX

Change Process and Reporting Manager: 2008 – 2009

Managed weekly “Service Forum” to evaluate methods for reducing major outages through deep dives with all teams, developed continuous improvement projects to address needs, and maintained critical business metrics.

EDUCATION, CERTIFICATIONS, ACTIVITIES AND MEMBERSHIPS

Master of Business Intelligence: Saint Joseph’s University, Haub School of Business, Philadelphia, PA

Bachelor of Science, Geology: State University of New York, Oneonta, NY

ITIL v3 (Foundation, Release, Control, and Validation)

Network Engineering and Data Communications, Chubb Institute

Six Sigma Black Belt Training – ASQ

Served a two-year term as Vice President of a local BNI Networking Chapter, an integral part of the Leadership Team that increased passed business from $700K to $1.7M in two years. (2021-22; 2022-23)

Served on the Board of Trustees, Brookside Square Residential Community, managing $1.5M+

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