Customer Service Tax Returns
Resume:
Tekkriel Spencer
Jacksonville, FL *****
ad6nwv@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Tax lead
Jackson Hewitt - Jacksonville, FL November 2023 to Present
Manage all 3 of my stores I’m assigned with up to 12 employees and make sure they meet their numbers in tax returns
•Setting up meetings with clients.
•Advising clients about the tax preparation process.
•Preparing and submitting tax returns for clients.
•Handling communication from clients and tax authorities.
•Auditing all tax forms for completeness and accuracy.
•Providing future tax planning to clients.
Driver
Genesis Business Management - Jacksonville, FL August 2022 to August 2023
Seasonal Tax Preparer Jackson Hewitt - Jacksonville, FL December 2022 to April 2023
•Setting up meetings with clients.
•Advising clients about the tax preparation process.
•Preparing and submitting tax returns for clients.
•Handling communication from clients and tax authorities.
•Auditing all tax forms for completeness and accuracy.
•Providing future tax planning to clients.
Seasonal Tax Preparer Jackson Hewitt - Jacksonville, FL November 2021 to April 2022
•Setting up meetings with clients.
•Advising clients about the tax preparation process.
•Preparing and submitting tax returns for clients.
•Handling communication from clients and tax authorities.
•Auditing all tax forms for completeness and accuracy.
•Providing future tax planning to clients.
Customer Service Representative
DialAmerica - Jacksonville, FL October 2021 to March 2022
Setting up appointments for parents to gets their kids/children from the day care.
Call Center Agent/Tech Support
MCI Careers - Jacksonville, FL May 2021 to October 2021
Help troubleshoot androids, tablets, iPhones and iPads
Seasonal Tax Preparer
Jackson Hewitt - Jacksonville, FL
November 2020 to May 2021
•Setting up meetings with clients.
•Advising clients about the tax preparation process.
•Preparing and submitting tax returns for clients.
•Handling communication from clients and tax authorities.
•Auditing all tax forms for completeness and accuracy.
•Providing future tax planning to clients.
Customer Service Representative Positive Psyche/ Maximus - Jacksonville, FL April 2019 to April 2020
•Help borrowers get out of student default loans.
Customer Service Associate Harveys Supermarket - Jacksonville, FL November 2017 to January 2018
•Help customers send and receive money through Western Union.
•Help customers pay bills through Western Union and Bill Pay.
•Help customers with lottery and money orders.
Education
High school or equivalent in General Studies
Thomasville High School - Thomasville, GA 2007 to 2009
Skills
•CSR
•Customer Service
•Customer Support
•Call Center
•Customer Care
•Presentation Skills
•Technical Support
•Help Desk
•Troubleshooting
•Microsoft Windows
•Desktop Support
•Operating Systems
•Software Troubleshooting
•Computer Networking
•Network Support
•Active Directory
•Remote Access Software
•Microsoft Windows Server
•Mac OS
•Customer service
•Typing
•Windows
•Technical support
•Software troubleshooting
•Cash handling
•Account management
•Help desk
•Desktop support
•Cash register
•Mac OS
•Network support
•Presentation skills
•iOS
•Tax experience
•Financial auditing
•Remote access software
•Operating systems
•Accounts receivable
•Computer networking
•Sales
•Active Directory
•Microsoft Windows Server
•Driving
•English
Additional Information
•Excellent interpersonal, presentation, verbal and written communications skills.
•Excellent time management, organization, accuracy under pressure and attention to detail.
•Strong telephone skills
Contact this candidate