Business Development Project Management

LITIKA D. COLEMAN, MBA

EXPERIENCED OPERATIONS, LOGISTICS, SALES & MARKETING

& BUSINESS MANAGEMENT PROFESSIONAL

770-***-**** ATLANTA, GA ad6ng2@r.postjobfree.com PROFILE

Seasoned operations professional with extensive experience in managing complex projects and logistics to streamline operations, enhance productivity, and improve fiscal performance. Proven leader with strong problem-solving, organizational, interpersonal, and analytical skills. Expertise spans business operations, project management, sales, vendor management, data analytics, contract negotiations, staffing, and reporting. Self-starter with transferable knowledge in Technology, Hospitality, Travel, and Conference Management industries.

EXPERTISE AND SKILLS

• Business Development

• Operations Management

• Strategic Planning

• Project Management

• Budgeting & Forecasting

• Logistics Management

• Process Improvement

• Vendor Negotiation/Selection

• Data Management

• Customer Service Quality

• Client Relationship Management

• Sales & Marketing

• Contract Management

• Reporting & Documentation

• Training & Development

• Administrative Services

• Leadership and Team Building

• Communications

PROFESSIONAL EXPERIENCE

LD Coleman Consulting, LLC Atlanta, GA 2017-Present

(Independent Business Development, Meetings & Events Management Consulting Firm) Principal Consultant

• Develop strategic solutions to help clients manage projects, sales and marketing. logistics and business operations with greater efficiency to meet budget, timeline and cost-savings objectives.

• Oversee full spectrum of meetings and events planning from concept strategy, procurement, contract negotiation, vendor selection, production, and post event evaluation to help clients produce quality events and client experiences.

• Utilize project-based data analytics to help clients measure, enable, observe, and develop management reporting on project performance, efficiency, revenue forecasts and costs.

• Work with business customers/stakeholders to understand critical business success factors and key performance indicators to be managed to drive successful project results. Meeting Expectations, Inc. Atlanta, GA 2000-2017

(Independent Business Development, Meetings & Events Management Consulting Firm) Director of Registration Services

• Managed a multi-million-dollar budget to deliver registration services including housing, registration and member services for over 100 meetings and events globally each year. Consistently exceeded gross profit goals, and client satisfaction metrics leading to 95% client renewal of services.

• Directed strategic sales and marketing and planning initiatives, developed client satisfaction programs, and implemented cost-saving and revenue-maximization projects.

• Recruited, trained, and led a high-performing registration services team, delivering innovative and exceptional service.

• Developed procurement plans and managed financial reporting to optimize operations and inform strategic decisions.

• Implemented staff policies, quality assurance procedures and performance management analysis. Meeting Expectations, Inc. Atlanta, GA

Senior Registration Services Manager

• Supported Director in managing all aspects of conference planning, including staffing, sales and marketing, venue management, financial oversight, and vendor coordination.

• Led software implementation and system upgrades to enhance registration services.

• Managed financial reconciliations and client billing summaries.

• Oversaw client meeting operations, ensuring seamless execution of logistics and communications.

• Developed online registration/housing systems and conference/meeting/special events websites. Hilton Worldwide, Inc. Memphis, TN 1996-2000

(Multinational Hospitality Company)

National Sales Support Representative

• Provided strategic support to the National Travel Industry Senior Sales Directors, improving client relations and generating sales.

• Tracked sales data and developed reports to monitor performance and forecast growth.

• Implemented a client lead referral program generating over $5MM in revenue within a year.

• Planned and managed incentive meetings to recognize top performing sales professionals. EDUCATION

Shorter University, Atlanta GA

Master of Business Administration

Shorter University, Atlanta, GA

Bachelor of Business Management

PROFESSIONAL CERTIFICATIONS AND AFFILIATIONS

• The Junior League of Atlanta

• Association of National Women Business Owners

• Association for Strategic Planning

• Senior Planners Industry Network

TECHNICAL SKILLS

Advanced skills in Microsoft Office Suite (Word, Excel, Power Point and Access), Microsoft Project, Salesforce, Passkey, WordPress, CRM Systems, Trello, Wrike, Basecamp, and AMS, Social Media

Contact this candidate