Customer Service Data Entry

Regina Lowery

ad6n8v@r.postjobfree.com 402-***-**** Omaha, NE

SUMMARY Seeking Data Entry role with 12 years of experience in customer service and data management. Excelled in data entry accuracy, record management, and inventory tracking at Alorica; proficient in Microsoft Excel. Skilled in multitasking, detail-oriented tasks, and maintaining high levels of organization. WORK EXPERIENCE Maurice's Omaha, NE

Assistant Manager Apr 2023 - Present

• Manage a team to meet sales goals and provide outstanding customer service, ensuring efficient task completion and adherence to company standards.

• Supervise and evaluate employee performance, resolving staff issues and developing schedules to optimize workforce productivity.

• Oversee inventory management, maintain store presentation, and handle customer inquiries and transactions at the point of sale.

DHHS Omaha, NE

Childcare Provider Jun 2014 - Feb 2024

• Monitored and recorded developmental progress, facilitating timely identification and support for growth benchmarks.

• Executed behavior management techniques, fostering a harmonious and constructive atmosphere for children.

• Crafted and served balanced meals in alignment with individual dietary needs, promoting healthy eating habits.

• Designed and led stimulating educational programs to enhance learning and creative expression, while adhering to established safety guidelines. Aeropostale Omaha, NE

Sales Associate May 2022 - Apr 2023

• Delivered personalized customer service, contributing to improved customer satisfaction and repeat business.

• Collaborated with colleagues to meet sales goals, maintaining a positive and safe shopping environment.

• Innovated merchandising practices and streamlined inventory processes, reducing stock retrieval times by 15%.

Alorica Omaha, NE

Customer Service Representative Jul 2018 - Aug 2020

• Ensured data integrity through meticulous verification and correction of discrepancies in customer records using Microsoft Excel.

• Addressed and resolved customer issues, offering appropriate solutions and alternatives, and diligently followed up to confirm the resolution, while effectively managing interaction logs.

• Streamlined account processing and file organization, enhancing the efficiency of document management and inbound call handling in a remote work environment. Gordmans Omaha, NE

Retail Sales Associate Aug 2011 - Apr 2014

• Addressed and resolved customer complaints, resulting in heightened satisfaction and improved client retention.

• Enhanced report accuracy by applying advanced Excel techniques to eliminate data discrepancies.

• Improved customer service efficiency through the optimization of service processes and effective handling of inbound inquiries. EDUCATION

Benson High School

Graduated, High School Diploma

Omaha, NE

SKILLS Customer Success Specialist • Team Leadership • Assistant Manager Experience

• Highly Organized • Customer Advocate • Detail Oriented • Store Management Experience • Customer Support Associates • Sales • Management • Cash Handling

• Store Management • Cash Register • Leadership • Retail Management • Pricing • Inventory Control • Sales Management • Supervising Experience • Retail Sales • Loss Prevention • Project Management • Payroll • Customer Retention • Data Analytics

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