Customer Service Personal Assistant

Susan Prestwich 385-***-****

ad6mwh@r.postjobfree.com

Summary

Personal assistant; with diverse background in large and small business enterprises including hospitality, medical, retail, and educational industries. Impressive background includes 10 years in partnership with physicians and specialists helping expand their practice and provide life-changing solutions for their patients. Certified TEFL instructor with international experience teaching English to business professionals, school children and adults. Worked in Italy, China, and the United States. Certified in KonMari method. Positive, organized, and tenacious.

Work Experience

Sunpro W.W. Clyde 2020- present

Home improvement retail store

Customer Service

Greet and assist customers with finding products and making choices for their projects. Maintain cash drawer, perform daily inventory, replenish displays. Provide professional customer care.

Springville City - Springville Museum of Art 2021 – present

Event host/coordinator

Provide delightful customer service to patrons. Conduct tours of the museum with interesting background about artwork, artists, and history of the museum. Learn quickly and communicate beautifully.

Coordinate events including recitals, weddings, private instructors, poetry readings, art classes, and business meetings.

Interface with caterers, vendors, suppliers, and delivery services.

Harmons Marketplace, Provo Utah 2018-2019

Sales and Events Coordinator

Create stunning events and organize all menus, schedules, servers and details. Work directly with the client to ensure customer satisfaction and guest enjoyment.

Marriott Hotels 2017 - 2018

Marriott International Provo Convention Center and Courtyard by Marriott Thanksgiving Point

Guest Services representative, Front desk, Housekeeping Supervisor

Ensured total guest satisfaction by providing service in the Marriott Way

Beehive Homes of Utah, Provo, Utah 2016 - 2017

Activities Director

Plan and execute engaging activities for residents of retirement community. Matched activities to the needs and interests of individuals. Interfaced with outside vendors, community, and corporate office.

Dillards 2016 – 2017

Sales associate (part time)

Handled customer service, display, inventory, and team relations.

Corrective and Cosmetic Needling Specialist 2000 - present

Perform primarily cosmetic procedures and scar camouflaging in Physician Office and private settings

Dr. Robert Rhodes, St. George, UT F. A. C. S. ASPRS Plastic Surgeon – 2004 - 2007

Dr. Charles Pledger, Provo, UT M.D. Board Certified Plastic Surgeon 2000 - 2004

In Partnership with physicians and surgeons, provided corrective and cosmetic procedures to enhance medical procedures. Worked in collaboration with patient, family, and other medical professionals to create a complete solution. Address physical and emotional concerns across the gamut of needs.

Increased physician reputation by connecting with patients and adding the final touches to invasive surgery. Improved patient satisfaction by making physical corrections which made all the difference in creating the finished look after medical procedures.

Created over 300 files of patients to assist in building physician’s practice.

TEFL Instructor, international positions

Created and presented lesson plans to students of all ages, including business professionals seeking to improve conversational and corporate English. Also visited or taught in classrooms in Shanghai, Beijing, Changxing, Wenzhou, and Tongxiang. Taught one-on-one and in group settings.

Education and Certification

Certified in KonMari method

Certificate of Proficiency, Via Lingua, Florence, Italy

Certified Instructor, Council on China Exchange, Clairmont, CA

Permanent Cosmetic and Micro-pigmentation certified, 2000, Dr. Hirschi & Dr. Clayton, Provo, UT

Corrective and Camouflage cert., Int’l Institute of Permanent Cosmetics, Newport, CA

Scar Relaxation and Needling Certified, Int’l. Institute of Permanent Cosmetics, Newport, CA

Certified as a paralegal assistant @ Dixie University St George 2004

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